Cabins USAReviews on record for cabinsusa.com

DO NOT BOOK WITH THEM I'd like to start by saying it was my 72nd birthday weekend, and we were excited and had been planning this for months. The home was nice. The first issue was that the Wi-Fi instructions were incorrect. I called the office and explained that the Wi-Fi listed in the instructions was not available. The lady tried to help but could not. Finally, my grandson showed up and looked for the router; it was hidden away. He figured it out for us. Once we resolved that issue, we went to cook, but neither the oven nor the stove would turn on. We had ordered $500 worth of food to prepare during our stay and to celebrate my birthday. I called for that; they told me they would send out maintenance the next day. Again, my grandson looked around and figured out the breaker was turned off for the oven and stove. He turned them on. The oven then started beeping loudly and would not stop. My grandson tried to reset it, but the oven continued indicating that the door was locked. We tried using only the stovetop, but the oven had to remain on for the stovetop to work, so the beeping continued throughout our stay. The stovetop was an induction cooktop, which I had never used before, and most of the pans provided in the cabin were not induction compatible. Again, my grandson figured out how to use it. In the future, please let guests know that the cabin has an induction cooktop and that only compatible pans can be used. I also suggest removing the eight non-compatible pans. Maintenance arrived the next day after several calls, and we had left. We went out for breakfast, even though we had planned to eat at the cabin; when we returned, it was still beeping. We called again and were told it could not be fixed, and they offered to move us to another cabin. I declined because eight people were already settled in, we had flown in, had a large food delivery, and had two rental vehicles, so moving everything would have been a major inconvenience. I asked instead for a discount or other compensation, and I was told management would call me back. That was Saturday, October 3. When no one called, I followed up and was told that a callback request was already in the system. I received no call on Sunday, so I followed up again and was told that a request for someone to call me back was in the system. The same thing happened on Monday. On Tuesday, when we checked out, I called again and received the same response. On Wednesday, I called once more and was told there was no note requesting a callback; the only note stated that I was okay with using the stovetop only. That was not the case. We were very disappointed. I paid $1,800 for a cabin that was supposed to provide a fun family getaway, but the experience became extremely frustrating. We had to eat out more often than planned and throw away a significant amount of food because we could not take it on the plane. As of today, I am still waiting for a callback. My grandson also pointed out that the oven's breaker had already been turned off, suggesting the problem may have been known before our arrival. If so, this should have been disclosed to us. We would have chosen a different cabin because preparing and sharing family meals was an important part of our trip. I plan to share this review on every review site I can find, including Facebook. This is not about compensation; it is about the lack of honesty and transparency in how this situation was handled. The Cabin we stayed in was Sweet Mountain, Dorrie Wise

I stayed at A Lazy Bear Log , so nice and cozy!

The two main reasons I booked with this company turned out to not be what they advertised. I wanted and paid a premium for a mountain view and there was around 5 feet of overgrowth blocking any view from the balcony. The secondary reason was for the free tickets to local attractions that were included. Turned out many of the popular activities we wanted to attend were not included, even though I called prior to the start of our trip and a representative confirmed 6 of them. In actuality, only 1 activity we wanted to attend was included. I paid approximately $500 more for this cabin than other similar cabins for these reasons and was disappointed since neither turned out to be true.

We stayed in little wren. We loved the cabin. It was so cute & pretty. We seen momma and her 3 cubs 2 nights in a row. Only bad thing is they need to clean up the outside alittle. When we pulled in we thought this cabin hasnt been rented in forever... we had to go knock down all the cobwebs outside. They were thick and big, back porch needs alittle pressure washing. But other then that we loved it.. we would stay again

We stayed at Absolute Heaven and had a great time. The cabin was clean, cozy, and was also close to town, which was great! The kids enjoyed making s’mores over the fire pit.

If I could leave zero stars, I would. This was our first time visiting Pigeon Forge and our first time renting with Cabins USA, and I would not recommend them to anyone who wants to actually enjoy their stay. From the start, the experience was off-putting. At check-in, the young man at the front desk was unfriendly and came across as rude. Unfortunately, things only got worse once we arrived at the cabin (Above Walden’s Creek), which is in serious need of repairs and a deep cleaning. Within the first hour, we realized the cabin was far below acceptable standards. It was filthy. The shower liners had mold, the A/C was not working, the washer and dryer did not function properly, and the furniture was in poor condition. Toilets and sinks were bubbling and backing up, nails were sticking up out of the floors, and tongue-and-groove ceiling planks were popping off in at least three areas. Worst of all, there were roaches and bugs throughout the cabin. We contacted Cabins USA multiple times. While they sent people out on a couple of occasions, nothing was actually resolved. I would rather stay outdoors than ever rent another cabin from Cabins USA. Cabins USA, please do not bother contacting us, no response can undo the horrible experience we had.

Broken beds, algae in the pool, wasp nests, broken furniture, stains everywhere, video machines not functioning, black mold, garbage around the exterior. Much more to list, but why bother. Calls to guest services say maintenance is on the way but I have not seen them. This place is a waste of $$$$. Avoid at all costs.

We rented Byrd Nest for our anniversary trip for 3 nights. When we arrived the cabin was nothing like the pictures posted online. The hot tub was dirty and not working properly, the fireplace is no longer gas and had been converted to electric so not much heat from that. Bugs in the floor, bathroom door knob is about to come off. 1 of the bedroom doors was off the hinge and hanging by 1 screw. Living room end table all busted up and the blinds in the kitchen had a piece broken. All the reservation manager said is we can refund you $25 per day for the hot tub not working. The whole reason we rented a cabin was for the hot tub after a long day out on the motorcycles. The beds need to be updated and bedside tables on each side of the bed.