Cannon SafeReviews on record for cannonsafe.com

I’ve had an extremely frustrating experience trying to get support from Cannon Safe. I sent at least three emails seeking help and received no meaningful response. This morning, I then spent roughly three hours trying to reach someone by phone. I was only able to get through to automated systems/bots. On one call, I remained on hold for approximately 25 minutes before the call was dropped. On another call, after a similar amount of time, I was told that someone would call me back. No one did. At this point, the most frustrating part isn’t even the problem with the safe—it’s the inability to reach an actual person for support. When you purchase a product like a gun safe, especially one that depends on an electronic locking system, responsive customer service is important. Multiple emails, hours spent calling, long hold times, dropped calls, and a promised callback that never came is unacceptable customer service. I would strongly consider the quality and accessibility of Cannon’s customer support before purchasing one of their safes.

Safe worked great for a few years. Then the keypad died. Sent in support ticket. They requested more info. Info sent. 2 weeks later I asked for status update. 4 weeks after that, I called for an update. Callback took 3 hours and landed on the only 5 minutes I was on my phone that day. Called back immediately. On hold for 2.5 hours. Selected call back then. No callback in a week. Managed to speak to someone today. They needed more information and hadn't actually told me they needed it. They also said parts are 3 months out from restock, go buy them on Amazon. I will not be purchasing Cannon Safes again.

Cannon safes are absolute junk , don't buy run away . They are overpriced paper weights , junk junk junk junk junk and their customer service sucks . You may get through to someone only to be told to change your battery that's the only thing they had to say , less than one star

4 phone calls & yet to talk to anyone!!! Amazingly long wait times prior to AI telling me they will call back, which they didn't. It's a stretch to call it customer service!!!

We were experiencing a problem accessing our Cannon Safe. We got on a chat with F. Salasar and thru some discussion he was able to guide us with a trouble shooting trick. It was a treat and quick! Great customer service using CHAT! Thank you Cannon!

Very responsive by Chat through their website.

The customer service representative was very helpful as far as the process of getting a new key for my safe.

Francisco helped me with clear instructions on how to get my safe's locking mechanism to work. I have had the safe for about six or seven years. Excellent customer service.