Filed
If I could give no stars I would.
If I could give no stars I would. I purchased what they promised was 100% waterproof flooring. They talked me into the best laminate I could get. They told me 100% waterproof with a warranty. 1 year later, flooring is peeling, has nails from subfloor popping through. It took two years for them to even come out to check it. There excuse was always COVID. to make a long story short, they did not honor warranty. This is huge as we did kitchen living and dining area. Furthermore, all the thresholds are coming undone. Come to find out they only glued them down. Well, after two years of going back and forth, a rep from the company came out to check it. He finally acknowledge there was a problem, Then never heard from him again. about 6 months later after tons of calls and messages Carpet baggers called me back and said company is sending out someone else to check it out. He stated I was the floor too much and the water is the problem. I wash once a day, and it is waterPROOF. He said sorry, this is not our problem. when I spoke with Carpet Baggers, they said they are no longer working with this distributor. I took, many pictures from the first year, Marked all the spots where is was tearing. They took no responsibility. Never again.
Filed by Rebecca B.