Casta Diva HomeReviews on record for castadivahome.com

We love their smart toilet and products that make first time users wonder why we didn’t start sooner.

Very disappointing experience with both the product quality and the warranty process. I purchased this toilet less than a year ago and have already experienced multiple issues. This is their CD-U010Max model. The first issue was with the remote, which the company replaced. Shortly afterward, the toilet seat became noticeably discolored despite being less than a year old, which raises serious concerns for me about the quality and durability of the materials used. Now, the toilet has developed a leak. I had to hire a plumber at my own expense to determine where the leak was coming from. The original installation of this toilet was already complex and required significant work from my contractor. Customer service is now asking me to remove parts of the toilet myself and provide a detailed video for further analysis. I am not a plumber and do not feel comfortable disassembling the toilet myself, especially when there is an active leak. Every additional contractor or plumber visit costs me more money out of pocket. Despite all of these issues occurring within the first year and while the toilet is still under warranty, one of the solutions offered was a $50 coupon. A $50 coupon does not resolve a defective toilet with multiple problems, nor should I have to purchase another toilet because a product that is still under warranty has failed. At this point, after the remote issue, discoloration of the toilet seat, and now a leak involving the water pump/ceramic base, I believe the appropriate resolution is replacement of the entire toilet under warranty. My biggest concern is that continuing to use a toilet with a known leak could potentially cause water damage to my home. For a product that is less than a year old, I should not have to continue paying plumbers and contractors to troubleshoot one problem after another. I expected the warranty to protect customers when a product develops defects within the warranty period, not a $50 coupon toward buying another one.

Ordered what I needed and received it in a fair time!

Great support

We bought the CASTA DIVA CD-T006 toilet for our master bedroom washroom, and it is probably the best overall compact toilet we could choose. Its depth is significantly shorter than standard, the height is higher than standard, and this model maintains the comfortable elongated shape, making it the perfect balance between compactness and comfort. Its flushing capability is also strong and surprisingly effective. Lastly the design is modern with a very nice looking. Highly recommended!

This product lives up to expectations in every way with a few exceptions. The toilet is tall and comfortable for 6 foot tall people. The pressurized system works well, I have high pressure and do not need an assist, but it is not as loud as others I have used and it fills very quickly. One down side of the pressure system is that is turns solids into a soup with a very homogeneous mix. This means that you will probably need a second flush as the "soup" is not fully evacuated. I will say one thing I did not like is the method of mounting the toilet to the floor, I could not get in to the side to see the mounting because of the wall and a tub surround, as such could not tell when the internal white plastic washer was fully seated and I overtightened it; I added a metal washer to prevent this. Also the side mount means there is no positive hold down on the toilet. You will have to glue the toilet down with something like a silicon caulk (not included). Other wise the toilet comes with everything needed. I can also add I contacted the company because I decided to get the bidet options after receiving the toilet, they were very helpful in placing that order and after market is available service-at-castadivahome.com. Swapping out the parts to add the bidet was quite simple. The kick flush is convenient and there is a side button if you prefer. It stays clean as there is not much water which can allow growth and sediment. Very pleased with the product overall.

The absolute best customer service. I needed a part and they worked with me not only to assess the problem, but with the shipping. Thank you Demi

When I called, I received useful information. The product arrived faster than expected, in good condition, and plumber said installation was easy. Toilet works great.