cell4pets.comReviews on record for cell4pets.com

This was my first time selling a phone online and I wasn't sure what to expect. I was paid the amount that they quoted me once they received and reviewed my phone. I had an issue with receiving the payment via mail and when I reached out to customer service they responded right away and helped me get my payment sooner. Plus, they donate to pets in need! I highly recommend!!

Recently ordered an iPhone at Cell4Pets and had a wonderful experience. Item as described and smooth shipping all around:

Great service and great communication

All ok, no problems.

I sent in my Samsung Galaxy Note 10 to Cell4Pets, and it was confirmed delivered on April 30, 2025. Their website says you’ll receive a confirmation within one business day of the device arriving—but I’ve received absolutely no communication. The order still says “pending”even though USPS tracking shows it was delivered nearly a week ago. I sent three emails (on May 1, May 5, and May 6), all directly to the “point of contact” they assigned me—no reply to any of them. I even explained that I accidentally forgot to include the offer email in the package, but followed up immediately with my order ID and full details. They promote themselves as responsive and trustworthy, with “5 stars on multiple platforms”—but I’ve experienced nothing but silence. If you’re considering sending in your device, I’d think twice. Update: There was a delay in communication due to emails being caught in the spam folder, but once the issue was identified, Cell4Pets responded quickly, took responsibility, and even doubled the payout as a goodwill gesture. The transparency and quick resolution were much appreciated. Mistakes happen, but the company handled the situation well in the end.

I was selling my iPhone. Everything from start to finish was made easy! Customer service is above and beyond. I had a couple of questions, and I got a response back SUPER quick, and all my questions were answered. This is what all customer support should be. HIGHLY recommend cell4pets! I also LOVE what they are doing for fur babies. As a parent of a rescue kitten. Things like this warm my heart!

Everyone was super helpful, check came timely, answered emails fast and quickly and they also were helpful on offers. Totally would recommend this to anyone!!

Process of selling my "retired" iPhone XS Max was so easy. Friendly customer service, prompt responses, easy shipping, and an equitable price.