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CentralSound.CoReviews on record for centralsound.co

Appliances & Electronics
123 S US Highway 12, Fox Lake, Illinois

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4.5/ 5

Outstanding

23 reviews on file

CentralSound.Co4.5Outstanding

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The entry for CentralSound.Co

CentralSound is committed to empowering consumers with the option to repair their headphones , gaming headsets or earbuds. We are a small company based in the midwest USA. Our store CentralSound.Co is a hub for replacement parts and tutorials on how to replace several parts on several models of headphones and gaming headsets. We offer a wide range of custom replacement part kits made in the USA for Sony headphones, as well as Bose headphones. These custom parts are our our #1 best sellers. Our line of CentralSound premium ear pad cushions are very popular among our customers as well. Premium memory foam and cooling gel ear pad cushions are our customer favorites. We do not have any distributors or partners. Please beware of others claiming to sell our custom part kits.

Website: centralsound.co
Category: Appliances & Electronics
Location: Fox Lake, Illinois
On file since: 2026

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FiledJul 11, 2025

Saved 2 broken Sony WXMs-Saving money, Saving the planet!

Ordered parts to repair Sony WXM-3&4 headphones. Parts were perfect (especially their 3D-printed PA Nylon12 parts, which look good and will hold up better than the Sony originals). The YouTube instructional videos for repair were truly helpful; in fact, invaluable. I don't think I could have managed it without them. My package arrived having been through the wars, unfortunately, and a replacement battery was missing. I sent photos of the damage by email and Central Sound responded helpfully and quickly, replacing said part, so I am happy to praise the quality and responsiveness of their customer service. Truly impressed! My pricey headphones work and look like new for a very reasonable price, and I feel accomplished. I will definitely use Central Sound for replacement parts in the future. 3/24/26 Quick update that both headphones are still in almost daily to every-other-day rotation. Repairs and replacement parts have held up perfectly. For those wondering, the 3D printed parts are great. They look good, don't seem brittle (my original concern), they're plenty sturdy enough; I don't even notice now which pair has the 3D part vs. the original.

Filed by R S.

Reply from CentralSound.Co· Mar 24, 2026

Saving money AND saving the planet?! You just described CentralSound's entire mission in one headline and we are HERE for it! 🙌 This review genuinely made our whole team stop and cheer. We're so thrilled our Sony WH-1000XM3 and XM4 replacement parts — especially the 3D-printed PA Nylon12 components — hit the mark for you. We put serious engineering into making those parts outlast the Sony originals, so hearing that from a customer means absolutely everything. And our YouTube repair videos being "invaluable"? We'll take that! 🎉 We're really sorry your package arrived looking like it had gone ten rounds though — that's never okay. But we're glad the team got a replacement battery out to you quickly because that's exactly how it should be handled, no questions asked. The fact that your pricey headphones now look and work like new for a fraction of the cost — and you feel accomplished on top of it — is genuinely the most rewarding thing we can hear. Thank you for the incredible review, for choosing to repair over replace, and for being a future CentralSound customer. The planet thanks you too! 🌍

The docket

Reviews filed about CentralSound.Co

23 published reviews on file

FiledOct 23, 2026
Sent me a repackaged battery
Sent me a repackaged battery. So I can’t be sure if it’s used. Don’t buy from this company.
Filed by Daniel B.
FiledSep 2, 2026
satisfait à 100%
j'ai commandé une batterie pour mon casque audio sony, il s'est avéré que la batterie n'était pas compatible avec mon casque audio. J en ai informé centralsound et ils m'ont directement proposé un remboursement, cela est tellement honnête! La plus part des entreprise (90%) prennent l'argent et ne donnent aucune possibilité d'arrangement mais centralsound est une entreprise correct!
Filed by Vick's
FiledMar 14, 2026
I dropped my Sony WH-1000XM5 and they…
I dropped my Sony WH-1000XM5 and they broke at the notoriously vulnerable/badly designed headband hinge socket. Found Central Sounds replacement parts. Super sceptical that they would work, worth the money and time to deliver from USA to Sweden. I needn't have worried. They were really easy to install, good instructions and it has been solid for over a month now. Very glad I went this route and the guys at Central Sound were very responsive, friendly and helpful. 100% recommend this company.
Filed by John H.
Reply from CentralSound.Co· Mar 24, 2026
Thank you so much for this incredible review — all the way from Sweden! This genuinely made our whole team's day. We completely understand the skepticism — shipping a Sony WH-1000XM5 headband hinge repair kit internationally is a leap of faith, and we're so glad it paid off for you. The XM5 hinge socket is one of the most common and frustrating failures we see, which is exactly why we engineered our Sony WH-1000XM5 replacement parts to be durable, easy to install, and built to last. Over a month of solid use is exactly the result we design for! It means the world to know our DIY headphone repair kit reached you in Sweden and saved your XM5s from an early grave. Thanks for choosing CentralSound and for the 100% recommendation — we're always here when you need us!
FiledMar 12, 2026
Very professional service
Very professional service, quick to reply! Attachment works well with my headphones.
Filed by olatunde O.
Reply from CentralSound.Co· Mar 13, 2026
Thank you so much for taking the time to leave this wonderful review! It truly means the world to us as a small business. We're so glad the attachment works perfectly with your headphones and that you had a smooth, responsive experience with us. Customers like you are the reason we love what we do. We hope to serve you again in the future! 😊
FiledFeb 11, 2026
After breaking my rathe expensive…
After breaking my rather expensive headphones I was feeling really annoyed with myself. I looked on YouTube and came across a very straight forward and explanatory video from central sound.co showing how they could be fixed. I ordered the parts from them the same night and then within a couple of days they arrived in the UK from the States. I followed the video and an hour later I had a fully functioning pair of headphones again. They have saved me a hell of a lot of money by not having to buy new ones. Great video that was easy to follow and excellent service.
Filed by Mr R.
Reply from CentralSound.Co· Mar 24, 2026
This honestly made our day — thank you so much! There's nothing worse than that moment when a beloved pair of headphones breaks, so we're really glad our YouTube repair video found you at the right time. We built those tutorials specifically so that anyone — regardless of experience — could follow along and get their headphones working again without spending a fortune on replacements. The fact that you went from broken to fully functioning in just an hour, with parts shipped all the way from the US to the UK, is exactly the kind of story we love to hear. Your wallet will thank you too! We really appreciate you taking the time to share your experience and we're always here if you ever need us again. Welcome to the CentralSound family!
FiledOct 21, 2025
Excellent source of knowledge and parts
I found Central Sound through their repair videos on Youtube. Their site was easy to navigate and obtain the proper replacement parts for my earbuds. The ordering process was extremely easy, and I got the parts very fast. I would definitely purchase from them again.
Filed by John S.
Reply from CentralSound.Co· Mar 24, 2026
YES! This is exactly the kind of review that has us jumping out of our chairs — thank you so much! 🙌 We put a ton of love into our YouTube repair videos and our website, so hearing that everything from finding the right earbud replacement parts to checking out was smooth and easy is genuinely music to our ears (pun absolutely intended). Fast shipping AND you'd come back for more? We're blushing over here. We'll have the kettle on for when you return — thanks for choosing CentralSound and for the incredible kind words!
FiledOct 3, 2025
Initial mistake with order but great service remedying it
I ordered replacement hooks for the ear on my powerbeats. It took a while for me to get around to replacing the broken part and when I came to it found I was sent two 'right' ear parts instead of one of each, particularly frustrating when it was only the 'left' ear which was broken. Jonathan (customer success) very kindly helped me even though I was past the point of returns being possible and sent me two left ear parts so I have spares for the future. While an unfortunate mistake. They handled it brilliantly!
Filed by Al
Reply from CentralSound.Co· Mar 24, 2026
Okay first of all — two right ears. TWO. We are so sorry about that, and honestly if ears could blush, ours would be bright red right now! 😅 But in all seriousness, we're really glad Jonathan was able to swoop in and make it right for you — that's exactly the kind of customer care we pride ourselves on at CentralSound. Nobody should be stuck with a mismatched pair of Powerbeats ear hook replacements, return window or not. We're thrilled you now have spares for the future too — consider it our apology gift! Thank you so much for your patience and grace in handling the mix-up, and for taking the time to share the full story. It genuinely means the world to us. We'll do better — and we'll always make it right! 🙌
FiledJul 11, 2025
Saved 2 broken Sony WXMs-Saving money, Saving the planet!
Ordered parts to repair Sony WXM-3&4 headphones. Parts were perfect (especially their 3D-printed PA Nylon12 parts, which look good and will hold up better than the Sony originals). The YouTube instructional videos for repair were truly helpful; in fact, invaluable. I don't think I could have managed it without them. My package arrived having been through the wars, unfortunately, and a replacement battery was missing. I sent photos of the damage by email and Central Sound responded helpfully and quickly, replacing said part, so I am happy to praise the quality and responsiveness of their customer service. Truly impressed! My pricey headphones work and look like new for a very reasonable price, and I feel accomplished. I will definitely use Central Sound for replacement parts in the future. 3/24/26 Quick update that both headphones are still in almost daily to every-other-day rotation. Repairs and replacement parts have held up perfectly. For those wondering, the 3D printed parts are great. They look good, don't seem brittle (my original concern), they're plenty sturdy enough; I don't even notice now which pair has the 3D part vs. the original.
Filed by R S.
Reply from CentralSound.Co· Mar 24, 2026
Saving money AND saving the planet?! You just described CentralSound's entire mission in one headline and we are HERE for it! 🙌 This review genuinely made our whole team stop and cheer. We're so thrilled our Sony WH-1000XM3 and XM4 replacement parts — especially the 3D-printed PA Nylon12 components — hit the mark for you. We put serious engineering into making those parts outlast the Sony originals, so hearing that from a customer means absolutely everything. And our YouTube repair videos being "invaluable"? We'll take that! 🎉 We're really sorry your package arrived looking like it had gone ten rounds though — that's never okay. But we're glad the team got a replacement battery out to you quickly because that's exactly how it should be handled, no questions asked. The fact that your pricey headphones now look and work like new for a fraction of the cost — and you feel accomplished on top of it — is genuinely the most rewarding thing we can hear. Thank you for the incredible review, for choosing to repair over replace, and for being a future CentralSound customer. The planet thanks you too! 🌍

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CentralSound.CoReviews on record for centralsound.co

Reviews by star

Ratings by aspect

Reviews filed about CentralSound.Co

Sent me a repackaged battery

satisfait à 100%

I dropped my Sony WH-1000XM5 and they…

Very professional service

After breaking my rathe expensive…

Excellent source of knowledge and parts

Initial mistake with order but great service remedying it

Saved 2 broken Sony WXMs-Saving money, Saving the planet!

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Reviews filed about CentralSound.Co

Sent me a repackaged battery

satisfait à 100%

I dropped my Sony WH-1000XM5 and they…

Very professional service

After breaking my rathe expensive…

Excellent source of knowledge and parts

Initial mistake with order but great service remedying it

Saved 2 broken Sony WXMs-Saving money, Saving the planet!