Clive CoffeeReviews on record for clivecoffee.com

We recently placed our third espresso machine order with Clive Coffee, purchasing a La Spaziale S2 EK Spazio for $6,085.13. As a repeat customer, we expected dependable equipment and professional after-sales support. The machine arrived on time; however, after only approximately two and a half months of use, one of the group heads stopped working. I immediately contacted the service department and personally performed troubleshooting, testing, and parts checks under their guidance. Unfortunately, none of these efforts resolved the problem. After the troubleshooting process, Customer Service representative Arthur instructed me to ship the espresso machine back for repair and advised that I would be responsible for the shipping cost. I questioned why a customer should be required to pay return shipping for a commercial espresso machine costing more than $6,000 that developed a major problem after only two and a half months of use. I was then told that the issue was outside their warranty coverage. The handling of this situation was extremely disappointing. The explanations regarding the warranty were unclear, the responses to my questions felt unprofessional, and the conversation ultimately became unnecessarily rude. This was especially surprising considering that we are a long-term customer and this was our third espresso machine purchase from the company. Following this interaction, I made several attempts to contact company management and executives to discuss the situation and find a reasonable resolution. Unfortunately, I received no response. The lack of communication and after-sales support has caused me to lose confidence in Clive Coffee's ability to stand behind the commercial equipment it sells. A customer purchasing a $6,085.13 machine should reasonably expect meaningful support when a significant mechanical failure occurs only a few months after delivery. As a long-standing customer, I am highly disappointed with how this matter has been handled. At this point, I am requesting to return the machine and receive a full refund. I hope Clive Coffee management will review this matter seriously and provide a prompt and professional resolution.

Bought a 2k Lucca A53 espresso maker in less than a year it stopped working. In avg expensive espresso makers go 5 years with no issues. I had a Quick Mill & it lasted my 11 years no problem. Then I get a defective product that lasted less than 9m after purchase. The service fr the beginning was awful, indifferent, rude, and retaliatory. just the worst kind of business to deal with. They don’t care about customers or their products. Just mean ppl. It was a major issue the entire heating element had to be replaced. Which is a big deal it’s like the engine of the machine. Imagine buying a car and this happened less than a year fir. new investment These people were just mean , I went to amex to try to get my money back and this shop had the nerve to be mad at me for trying to complain about them since didn’t want to bothered. How are you going to be mad at a consumer because you sold them junk and expect them not to complain? bc I used the rights I was afforded and they want me to be quiet. I have never had such an experience. I was lied to and cheated. Don’t buy from here they should be shut down for selling defective products and duping the public.

Fast shipping and well packaged profitec go

Excellent customer service that goes above and beyond. Every time I have had an issue they have made sure that its solved. They are clearly all passionate about their job and it shows in how they communicate with customers. They even have courses to teach you about espresso. They made an exception for me when I purchased a grinder long after a machine, they were willing to give me the dial in service for free even though they usually only do that if you buy machine and grinder simultaneously. I try to buy everything I can from them to support them.

Clive's customer service has been beyond reproach! We were looking to purchase an E61 group head, double boiler espresso machine and had psuedo decided on the Lelite Bianca V3. Then the question became who do we purchase from? We felt there were two choices Either Clive or Whole Latte Love. This brings me to Clive's level of customer service. I do not leave Voice Mail and unfortunately I had received Clive's voicemail upon calling. So I hung up the phone... At that point I was just getting ready to call Whole Latte Love when my phone rang and to my surprise it was Hannah from Clive apologizing for missing my call. At this point Hannah spoke to me for the better part of half hour about what we were looking for in a machine - We expressed our desires for features, durability, and serviceability. Without trying to steer us one way or another she gave us the pros and cons of the Lelite Bianca V3 and the ECM Synchonika with Flow Control. She was fair in her assessments and even stated that she personally owns the Lelite Bianca V2. At the end of the day she said the difference is like buying a Hyundai vs a Honda - You get all of the same features just one has better build quality. She provided quotes for both with absolutely zero sales pressure. Ultimately we chose the Synchronika. We also ended up purchasing a Eureka Silenzio espresso grinder not realizing the difference between a true espresso grinder and the Baratza we use for our daily grind. Ultimately we found that the Silenzio grinder didn't really fit our daily flow as we normally weigh out our beans prior to each grind and never keep beans in the hopper. Then we discovered the single dose Eureka Mignon Oro, designed for precisely this purpose. Clive was an absolute pleasure to work with and made the swap both quick and completely painless. We absolutely love both our Synchronika and our Oro; It is truly the perfect combination for us.(Everyone needs a 4'ish second per dose, 65mm diamond flat burr grinder in their life!) In every instance Clive has been amazing at returning calls (whether or not you leave a message), They have no problem spending quality time answering all the questions you have and even some you didn't realize you had. I love this company's corporate culture of customer service and I hope they never change. So many more organizations could take a page from their book. I have nothing bad to say about Whole Latte Love - Mark's Youtube channel is very informative - But the reality is, Clive was so on the ball, that Whole Latte Love never had a chance. Thank you Hannah and Team - y'all are the best

I'm giving 1 star because of the poor way they handled the situation regarding shipping my items. They sent me a partial order, and now it's taking basically a month to receive the remaining items due to glitches in their system, out-of-stock products (which were not shown on the website at the time of purchase) and changing warehouse locations. All of this would have been understandable if they had explained everything upfront and not given me different stories every time I reached out.

Package never arrived, and Clive refused to send a replacement order or provide a refund because Fedex says the package was delivered. However, the proof of delivery doesn't have my address or a picture of the delivery, and my Ring camera shows no deliveries that day. Very disappointed because I always had an amazing experience at their physical store in Portland, and I wanted to keep supporting them (vs ordering the same items at Amazon). I even emailed Clive's CEO, who said he wanted to make things right for me but ended up ghosting me.

I ordered the Lelit Bianca V3 from Clive and it came with a damaged water tank and some cosmetic damage due to the poor packaging from Lelit. I reached out to customer support and was in contact with Nathan who took care of everything and made me feel at ease. They offered a partial refund for the cosmetic damage and replaced the water tank for free. One other issue came about where the four hole steam wand tip wouldn't screw into the steam wand. Despite all the issues we faced, Nathan kindly walked me through some troubleshooting and we both realized that the steam wand tip was faulty. They sent over a new one for free. It seems Lelit has a few kinks to resolve, but I am forever a Clive customer now after seeing how amazing their customer service is. Simply amazing!