MSP360 Managed BackupReviews on record for cloudberrylab.com

I had a mixed experience with the service. There were definitely some things that went well, but I also encountered a few issues that could have been handled more efficiently with better communication.

The model behind the product is a good one. Add customers, add computers, add users, and do backups. Much easier to understand than some related products. Also the integration with 3rd party storage such as B2 is huge. However, the user interface is slow, buggy and has far too many repeated menu items. It can sometimes take a minute or more to load the dashboard. Furthermore, backups only work some of the time, and in particular restore verification did not work at all. Finally, support was tepid and slow. In the end, we really wanted to like and use it, there were just too many issues to make it a feasible choice.

Asked a question. They came back with an answer and followed up later to make sure I was totally OK and happy. I felt well looked after.

Used it for years no issues but this year the payment didn't work but the website would not allow re-payment. This was raised as an issue with support and I tried to pay but after calls, many emails, actually paying, they didn't get the site useable after almost 2 weeks so I've just deleted my account and will go elsewhere. Customer support and success teams were involved but neither responded to my last email which was an ultimatum to fix it or I leave - CYA!

Strong software, clear reporting, good customer service.

Product works as advertised. I use it to backup PC volumes and files both locally and to Amazon S3 Glacier. Everything works perfectly. I also test and verify restores to local Hyper-V disk volumes and spin up temporary VMs to ensure backups work. I've never had a failed restore.

I am currently on the 15-day trial with Cloudberry desktop backup for Windows and have been looking for a crashplan replacement with particular reference to compression, security (ransomware protection and transfer encryption protection built in) and having a choice of where to backup my data - cloud (Wasabi), NAS or USB. Cloudberry offers me more functionality than crashplan and at a very competitive price. I am using this for my small business and personal use to backup files automatically. The GUI is intuitive and user-friendly. The setup was quick and understandable. Pros: Choice of backup destinations. Security (ransomware protection and transfer encryption) Easy to set up and adjustment of configuration. User friendly GUI with great navigation. Competitive pricing and great support. Cons Mobile phone App to view and download your backup files. Emailed backup report to be more detailed.

This solution didn’t work for me, so I asked for a refund. They said no so I opened a dispute with PayPal and won. Then Andy contacts me and tells me “Filing a dispute is dishonest practice”, your business model is dishonest practice.