Clyde's Leather Company®Reviews on record for clydesleathercompany.com

I ordered from Clyde‘s leather company and it took them weeks to deliver. They delivered it to the wrong house because the carrier said they delivered it and I receive no package and they took the photo at the front door and it wasn’t my house. I live at 15 Polly Pl. and there is a 15 Polly Dr. Up the street, so I went to the house and my package was there. It took so long to receive the package that I no longer wanted to use the product or repair my jacket so I returned it UPS. There was no return postage. The carrier said they really don’t want you to return the product. Well he gave me a tracking number showed that I paid for shipping and I’ve never got a refund and I went through PayPal and PayPal sided with Clyde’s leather company. So now I have no faith in them save your money stay away from these scammers. You can’t call them. I tried numerous times and they say we will direct you to a representative and it immediately hangs up every time. They must be in bad shape if they need to rob my $119. If I could give a negative star, I would do that. They don’t even deserve one star ,that’s too good for them.

Great customer service, but outstanding product. I would buy again and will be back again! Thanks, Clyde's! Great stuff!

These products are a sham. I followed the instructions to the T. and even gave it a day before I used my shoes but immediately the colour came off. I now have to buy other shoes. The customer support is also extremely unhelpful. It's been more than a month since they promised to give me a refund and they keep taking me in circles. Buyer be ware I can't recommend these products or the company.

I purchased a Clyde's Leather Company Kit August 18, 2026, order #124469, for which I was charged $53.83. I subsequently received a shipment from Clyde's, but the leather balm was dried out and unusable. I contacted Clydes Leather Company, via their website, and detailed the condition of the leather balm. I was promised a replacement balm at that time. The second time I contacted Clydes was about three weeks later because the replacement hadn't arrived. I submitted a photo of the balm product as requested and was, again, promised a replacement for the balm. I've been patiently waiting for a replacement about two months and still no replacement. Today I requested a full refund of the order I placed because I don't believe Clydes is going to replace the deficient product. I'm not too confident a refund will be provided any faster than my experience with the balms replacement.

Extremely Disappointing Experience — Still Waiting for My Refund I have had an absolutely terrible experience with Clyde's Leather Company, and I would not recommend them based on my experience. I placed my order in June 2026, and it was delayed by nearly a month. Because it was going to arrive too late for when I needed it, I tried to cancel the order. I contacted Clyde's multiple times through email, phone calls, live chat, and their online request form. I never received a single response. Weeks later, I received notification that my order had shipped. By the time the package finally arrived in August, I no longer needed the products. I then had to navigate their difficult-to-find return process myself, only to discover that I would not receive a full refund because of restocking fees on some products and a tariff charge. I also had to pay for return shipping. I returned the entire package completely unopened, in the same condition it arrived. I mailed it on August 21, 2026, and my tracking information confirms it was delivered on August 29. As of October 9, I still have not received my refund. More than six weeks have passed since the return was delivered, and I have received absolutely no communication about my money. I have continued trying to contact the company. Today, I called again and finally reached a point in their automated phone system where it said I would be transferred to an actual person. Instead, the call ended. I also tried their AI chat, provided my email address, order number, and return tracking number, and was told it could not find an order associated with my email. I have an invoice clearly showing my name, correct email address, and phone number. The chat eventually said it had submitted a support ticket and someone would contact me by email, but given my experience so far, I have little confidence that anyone will follow up. I also question the tariff deduction, particularly because my order was being shipped to South Carolina, within the United States. I would appreciate a clear explanation of what this charge represents and why it is being deducted from my refund. What makes this experience even more frustrating is that Clyde's continues to email me marketing promotions encouraging me to buy more products. They have no problem reaching my inbox when they want another sale, but they have not responded to a single one of my attempts to resolve my existing order or explain why my refund has not been issued. It is incredibly disappointing that a company can repeatedly market to a customer while seemingly ignoring that same customer's requests for help. I understand that businesses have return policies, but customers should also be able to expect reasonable shipping timelines, accessible customer service, and timely refunds. I tried to cancel because of the delay, repeatedly attempted to contact the company, returned everything unopened, and kept proof of the return. I should not have to spend months chasing a company for my money. This experience has been stressful, time-consuming, and completely unacceptable. Between the shipping delays, nonexistent customer service, difficult return process, fees, and continued failure to issue my refund, Clyde's has lost my trust. As of October 9, 2026, I am still waiting for my refund and a meaningful response. I would strongly encourage anyone considering ordering from Clyde's Leather Company to think carefully about the customer service they may receive if something goes wrong.

I have a 20-year-old expensive brown leather jacket that was looking pretty worn. I was quoted $450 to refurbish it at a leather shop. I bought the four step kit from Clyde’s and the jacket looks brand new. Extremely satisfied with the results and the process was easy to follow. Highly recommend.

You can't talk to a human. They will message you but wont talk on the phone. When I finally got a human to chat, I assume it was a human, she confirmed what I needed to order so I did that. Then the order has never shown up. I can't get a human to answer a call or call me, or communicate with me. All they say every time is that it's on its way. Super terrible customer support. Super terrible that they advertise the products but don't have them.

Product worked really well.