Filed
Now only there to extort their loyal customers
Commusoft started strong, we have been with them a long time and stuck with them through a copious amount of technical issues that even resulted in revenue loss on our side over the years. However now they are only interested in extorting their customer, putting necessary features behind massive pay walls and basically discriminating against small companies that use them. Telling you " oh no sorry that feature is only available if you pay for 10 licenses" but its a feature small companies would use to help them grow. A company with one administrator, one lead engineer, one part time engineer and one training engineer would not need 10 licenses, it is blatant extortion and they simply do not care. Their software is so imperfect when an issues arises with it, even their own team is often unsure why it is behaving in a certain way and take ages to resolve or even get back to you about it. I leave this review feeling it is truly deserved as we are now being forced after years and years of loyalty to change software a such a crucial time in our company's growth simply because they want us to pay an obscene amount of money per month for one small little feature we need. We told them we do not need all the other nonsense they want to up in with it, we do not need 1 licenses, we do not need access to absolutely every single complicated ridiculous or pointless thing you incorporated into your system, we needed access to contract creation, that is all. I would say avoid them and use Gas Engineer Software or something similar instead.
Filed by Pettifer Plumbing & H.