CongaReviews on record for conga.com

If you take data integrity seriously stay away If you take data integrity seriously, I would strongly advise against using this company. During the years we used their software, we encountered multiple instances where data in proposals was incorrect. One particularly serious issue occurred when we sent out a data processing agreement to all our customers. The PDF download showed completely different list numbers than those displayed in the signing interface (see screenshot). This made us look extremely unprofessional. Support was not helpful, stating they “could not change signed documents.” When we argued that the PDF should accurately reflect what was actually signed, our concerns were simply ignored. In another case, after a system update, the currency in our documents was automatically changed from euros to dollars — resulting in proposals showing 15% less revenue. Fortunately, our customers were understanding and agreed to sign corrected documents. We also experienced issues with the Salesforce integration, where PDFs were not properly synced. Again, support offered no real solution, and we had to manually download hundreds of documents ourselves. When we decided to switch platforms, we attempted to bulk download all contracts with their ‘bulk download feature’. The number of downloaded files matched the number of offers, but all PDFs turned out to be duplicates of the same document. We only discovered this when a customer requested a copy of their contract during the transition period. When we raised this with support, their response was simply that we “shouldn’t use that feature.” We ultimately moved to PandaDoc, which has been a huge relief. Our proposals look more professional, editing is smoother, the software is more affordable, and onboarding was completed within a week. In hindsight, we should have switched much earlier.

Billing Practices Are a Dealbreaker (Unauthorized Seat Added at Renewal)We’ve been a Conga customer for ~15 years, and I’m disappointed to say the billing experience has deteriorated to the point where I would not recommend this product based on account management and invoicing practices alone. At renewal, our invoice suddenly reflected six (6) licenses even though we have operated on five (5) licenses for years and had cancelled the 6th seat back in 2022. We paid what we understood was required for the original term, but we did not authorize an ongoing 6th license and we do not need it. When we raised the issue, the response was essentially: you signed two order forms at some point, therefore you owe for six seats, and that co-terming “resulted in a single invoice.” That may explain how it happened internally, but it does not justify billing a customer for an extra seat they didn’t request, don’t use, and previously cancelled. This is the exact kind of problem that creates distrust: An extra license reappears at renewal without clear authorization, The vendor declares it “legitimate debt” rather than investigating the discrepancy, and The burden is pushed onto the customer to prove they don’t owe for something they didn’t ask for. If you’re considering Conga, go in with your eyes open: the product may work for your workflow, but you should be prepared to audit every renewal invoice line-by-line and insist on written confirmation of seat counts and cancellations. Rating: 1/5 — not because the software can’t function, but because billing/account handling is unreliable and unnecessarily adversarial.

Basic software that provided basic needs. Multiple attempts to meet with Client Support staff but they did not attend or were very late to meetings which were organised at 5:30 am my time. Also, be aware of the contractual terms and they are very unfavourable and not good to deal with. I strongly recommend avoiding this company.

Tengo la Conga 4690. A parte de problemas frecuentes de errores “espontáneos” durante el proceso de aspirado, la gota que colma el vaso es que si en casa cambias de compañía de wi-fi tendrás que reiniciar la Conga y VOLVER A HACER TODOS LOS MAPAS, ya que con el reinicio borra todos los datos. Preguntado al servicio tencnico, y es así. Y les parece lo más normal del mundo, que un aparato que va con wi-fi no permita cambiar/elegir a que red se conecta sin borrar todos sus datos.

Fallo conexion. Borra mapas. Resumen: kk de marca NO COMPREIS.

I recently booked a product demo with Conga, but unfortunately, the experience was very poor. During the initial call, the Business Development representative was unable to provide any meaningful information about the product or indicative pricing, focusing solely on a discovery conversation. This lack of preparedness led me to ask my team to leave the call to avoid wasting their time. Despite the disappointing first interaction, I agreed to a follow-up meeting after making it very clear that our need to implement a CLM was urgent and we didn't have much time to waste so a proper product demo was next step. However, in the second meeting, a more senior Business Development representative merely repeated the same discovery questions without providing the promised demo and actually had no intelligence from the previous call. In contrast, I’ve spoken with several of Conga’s competitors who managed to cover discovery, product information, and a demo all in a single call and arranged a followup if required. The experience with Conga was disappointing in the least, unprofessional, and a significant waste of time.

Awful support which is not eager to help at all. They just don’t care. Documentation is also far from being good. Creating a product without the proper support for its users is completely senseless and kills all of the interest and value. Highly recommend so think quadruple if to use it (aka always have a butthurt with anything that is problematic in conga) or to choose better solution with a great support.

My experience was with Conga Grid in Salesforce. It is a powerful Salesforce tool that centralizes data management. It helps to visualize, navigate, and manage data across different Salesforce objects, enhancing productivity and efficiency. However, it could benefit from some improvements like auto-updating and enhanced mobile scalability. I write reviews of Salesforce apps and have a full overview with my thoughts and installation instructions of Conga Grid on portal SFApps.info. For those who are thinking about it or its alternatives it could be helpful.