ConvertKitReviews on record for convertkit.com

Looks like things started going to hell in mid 2025, and were completely boogered up by 2026. It's all AI-run now, from what I can tell. The current trend recipe for the complete FUBAR of anything that used to work well, and now fails at every turn with no reliable help or support because... Guess what?! That's all run by AI now, too. Nothing works like it is supposed to if it even responds at all. Functional pages don't load with the full functionality. One must log on and off several times, try 4 different browsers to get a single task completed, then do it all again for the next field or function you're trying to set up. And of course, do the email confirmation message every time you log in. Plus, clear your caches before every new login attempt in an attempt to set up or perform the simplest tasks... One per clear catches and log back into your email (you're gonna need it to get logged back in.) Hey ConvertKit! Or KIT or whatever handle you switch to next for useless kenetics, You're AI run new handled "KIT: is a scewed up, poorly functioning mess! Like most places, you went and fixed it when it wasn't broke, I'll end this on, why? AI has its place, in the servile role, not the master mind... It cannot think or plan abstractly; it can only respond to its base coding and attempted predictive computing. When something falls even two zeros and a one out of its parameters, it's lost. I will put up with the current new and improve it stupidities, but I will never pay for something this degraded by the new and improved total AI mastery. It's pretty much the trend with all of these email marketing apps.

Issue with subscribers not getting confirmation emails. Support on chat was pushed to a "senior" support agent who suggested a few things and then ghosted me not responding to any questions.

This company now calls itself "Kit." This platform has more than a few issues. It doesn't have the basic functionality that other platforms such as Constant Contact and Mailchimp have had for YEARS such as directly testing links in preview. And last year, they raised their prices 50% without telling customers that email campaigns sent from their platform would not render in Outlook - affecting reach to the 1.2 MILLION companies that use Outlook. I confirmed this with Microsoft. When you reach out to Convert Kit/Kit support them, they spend an ridiculous amount of time skirting around whatever the real issue is, often to cover for the fact they have no idea how to fix their functionality issues. It appears their focus has been on marketing and courting the so-called influencers" and building a creator network that is supposed to increase engagement, but does absolutely nothing. Paying these "influencers" is probably why the price hike was done. Avoid Convert/Kit if you don't want the heartburn of having to re-platform when you find out the hard way how bad it really is.

I signed up for CONVERTKit Trial and the first thing I noticed is there are very LIMITED capabilities so I immediately provided my card details for the full experience but was still limited. I was prompted to seek help and did so in regard to the restrictions - it was preventing me from creating emails, sending previews or test emails and other features were simply not available. I begun chatting and was told my account needed to be "verified". During the "verification" they ask why would you use the platform, socials, and website information if you have any. As I provide my socials etc- I get a response stating "At this time, we don't believe our platform is the right fit for your business, so we are unable to support your account.......Per those terms, your account has been cancelled effective immediately" mind you I BROKE NO RULES OR TERMS. A waste of time and energy. Creating sequences, landing pages all to be denied! I think this is sad yet comical as providing all this information and then you all investigate can lead to wild perceptions of discrimination since I HAVE NOT broken any terms or conditions around their "strict policies" yet- requesting my socials etc - gives you full access to VIEWING WHO I AM and we all know how it goes! Glad to take my business elsewhere

They keep spamming me with their emails, and they have no link to unsubscribe. I mailed them twice and asked to opt-out but they are ignoring it and still trying so sell me their useless product.

Bought in on one plan, the price then tripled. I was stuck for the rest of my contract knowing I was going to have to change services eventually. Customer service sent me in a loop of automated messages. When I finally did get to speak to someone they didn't really listen. Offered me a one year discount to stay and told me it was outside the 30 day refund, despite them changing the rules mid-contract.

This has been the worst email and webinar/masterclass platform I have ever used. Their customer service is unresponsive and ineffective. I created my webinar so people could register, but the day of my event, they restricted my account without warning. At least 10 people told me they had successfully registered or subscribed, yet none received a confirmation email or the class link. Because of this, attendees could not log in to the event, costing me both time and business. Support was slow, unhelpful, and only after repeated follow-ups did they escalate my case to a manager—just to send me the list of email addresses from those who had tried to subscribe. There is no phone support, the instructions are overly complicated, and the platform itself is extremely difficult to navigate. I strongly recommend choosing another platform and saving yourself the frustration and wasted effort.

Disgusting the way they automatically increase your plant, but they will NOT do it when you decrease it. I got charged for an annual plan, (6 month pending). Since I noticed my charge 30+ days after it being done, they would not adjust my pricing or plan, so now I have less subscribers and charged for a plan I AM NOT USING. This tricky ways to charge extra and not be HONEST about NOT DECREASING your plan is DISGUSTING, and thats why Im ditching ConverKIT for good once the plan is over.