Cottage Inn PizzaReviews on record for cottageinn.com

I had a limited amount of time for lunch, around 35-40 minutes. Because of that, I went to the Hillsdale, MI Cottage Inn for their pizza buffet. Should’ve been a quick lunch. A BUFFET. It was my first time at a Cottage Inn restaurant. It will also be my last. The “buffet” was pathetic. There was hardly any pizza on it. I took two skinny slices of pepperoni pizza. Those two little slices of pizza were it. They weren’t terrible. There just weren’t enough of them. The scant offerings on the 3 other pans were unacceptable. Salad bar was fair, but needed attention. No one seemed to be assigned to keep the buffet full of pizza or the salad bar area clean. I paid for a “buffet” meal and was ripped off. Never going back.

I have been an avid Cottage Inn Pizza customer since about the late 1980s. In general, I think they have very good quality food, but some of their policies and quality of customer service is not good. I definitely don't recommend the State Street location in Ann Arbor. Last year, I boycotted that location, because of some rude employees on the phone, some rude employees in person and that they messed up my orders on a number of occasions. I think the Ypsilanti location on Washtenaw Avenue does a much better job than the State Street location. I order carryout from the Ypsilanti location most of the time. However, I dislike how the Ypsilanti location now charges a service fee for using your credit card. They started doing this sometime in 2025. I also don't like how on a few occasions that they put my pizza sauce on my veggie subs, when I specifically requested the pizza sauce on the side. Sometimes the pizza is not cooked enough and the toppings slide too much. Their delivery charge is unfair. In the 1970s, I was a pizza deliveryman,and no pizzerias at that time charged any delivery fee. No reason to do it right now. They need to get rid of that ridiculous credit card service fee and that ridiculous delivery charge! Also, they need to cook the pizzas a little longer.

Order, a New York extra large Pizza through Uber Eats, on February 28th Pizza was terrible. I call management, they said they can give me a credit, what make you think? I'm going to buy another Pizza, the Pizza was terrible. Terrible management, terrible Pizza.

ive never written a review before today, my experience at this restaurant has lead me to write a review on every site i can find avoid at allllll cost. if they screw up expect for them to politely tell you to screw off instead of fixing an issue. im beggin you save your money and time go elsewhere this is the second time they messed my stuff up in a row

Cottage Inn in Bay City Michigan stole my money. I placed an order for 2 pizzas 45 minutes before they closed and it was supposed to get here by about 9pm. Unfortunately, the food did not arrive. I tried calling, but no one picked up. I tried at least ten times to get through and find out where our food was. No one ever answered. By 9:15 it still wasn't here, so we ordered from somewhere else. WELL. Turns out they did deliver it, but 9:30. The driver didn't even knock, and we didn't know the food was there. My husband found it at about 2am. Cottage Inn is REFUSING to give me back my money ($50), even though this is completely their fault. They want to give me a credit or remake the food. In this economy?? I WANT ALL MY MONEY BACK. NO CREDITS. NO FOOD. MONEY. I also have video of the driver dropping off the food and leaving without a knock. The person who is working today, June 14, at 1:30pm was incredibly rude and was unwilling to help me in the way I needed help. She called *me* unreasonable and unprofessional. Bro it's $50. You have that kind of money but I don't. We will never order from this place again if they don't give me a complete refund. This is so ridiculous.

Had a pizza from here a few times now. Has always been lovely. Custom services has always been wonderful. The owner is always happy to cater to your needs (partner can’t have cheese) Nothing negative to speak about. Will eat from here again :)

Pizza was under cooked gross. Pizza was very soggy wet gross. The toppings were all in big CHUCK'S not good. The onion skin, the tomato core, the yellow pepper coarse and stringy. All these items you clean off and would throw away in your own home were on this pizza. This is the only pizza that I had to spit out the toppings on my plate do too not being able to chew it. The ordering process was a ordeal. English was not there first language.

Cottage Inn Pizza is a must-try Cottage Inn Pizza very nice and good service