Cottman of Winston-SalemReviews on record for cottmanofwinstonsalem.com

This is a first-class honest operation; they could have easily sold me a transmission the way my excursion was acting. I had just arrived in Winston-Salem, and the next morning I went to a Walmart about eight miles away, and that's when the transmission started acting up. I dropped it off at Cottman Transmissions on University Boulevard, and since it was late on Thursday, they wouldn't look at it until Monday. I said no problem. They called me on Tuesday and said they needed electrical diagnostic time to find out what the issue was, and again I said no problem; I would be down again on Thursday. Well, they found a faulty range finder sensor in the transmission, but that partially fixed the problem. However, when they drove it, it acted up again, and they would need more diagnostic time. Again, I said no problem. The tech traced it back, believing there was a chafed wire issue. Well, it wasn't, and it turned out to be the fan clutch that caused the grounding issue. That clutch fan wasn't the only thing it was affecting the grounding problem; my radio hasn't worked for three years now. When you turn the volume, it would go way up automatically and change channels on its own like it was possessed! Well, it's fixed! I drove five and a half hours home with it on without an issue! I cannot say enough about how honest the business is! I highly recommend the Service Advisor, Philena Miller; she was very knowledgeable and straightforward with me. The technician, Stanfield, knows how to fix and repair a vehicle and isn't just a parts replacer, as we see now a days; it's quite obvious he really knows his mechanical/technical business. So from what I about this business is a business manager Jason Lucero runs a first-class operation, he treats the customer with respect, and manages the business with the customer in mind. I want to thank you for being an honest automotive service business. If I had to rate this business from 1 to 10, you would be a 20!!!!!!!! You are an anomaly in the industry! Thank you again! Rodney Oke

Great place .the make the best customer experience very nice people and professionals

🏃 RUN. The man who schedules appointments and gives updates is EXTREMELY RUDE AND I WISH TO GOD I had read prior reviews before I Had my vehicle towed there. Horrible experience. Many Many reviews say this. Beware !!!!!

I am Very satisfied, very helpful.

if this is for the tobacco, all is good! Quit cigarettes as they now are taxed to death. I had sent an email last week asking for a recommendation on their Imperial Tobacco. It never came. I guess 41 years ain’t enough!

7 or 8 times my car has been at this same shop.it cost me everytime.and problem is always in the transmission that we have paid for over and over again .my car has been broken into.same shop.we had to replace new window, out of our pocket.now the car is back at your shop.once again ,cost me $1375.00😵

I was told by different people what they think it was but cottman told what was wrong with my vehicle thats why im trusting them to fix my car so u want honest an good service chose cottman

I was a returning customer but did not have a good experience this time. I feel like because I did not have transmission issues then there was no point on working on my car; however; you are Cottman Transmissions AND TOTAL AUTO CARE. Please try to live up to it