California Pizza KitchenReviews on record for cpk.com

I got the California Pizza Kitchen, gluten free, cauliflower crust, uncured pepperoni, mushrooms & sausage pizza. My oven temp is accurate. It said bake 16 min. just right for a crispy, delicious pizza. NO! If it had been any crispier it would have been burned to a crisp. Plus the toppings are not many, in fact sparse takes on new meaning. Won’t buy again.

ELES SÃO UMA GRANDE coisa ruim PIZZA SECA, A BEBIDA VEIO AGUADA E NÃO DEIXARAM EU E MINHA FAMÍLIA SENTAR NOS BANCOS DO LOCAL, TIVEMOS QUE COMER NO CHÃO!!!

To Whom It May Concern, I am writing to formally report a serious billing and customer service issue that occurred during my recent visit to your restaurant. On the evening of April 21, 2026, my son and I dined at your location and placed a simple order (iced tea, lemonade, and two fettuccine dishes). At the conclusion of our meal, our server presented us with a handheld payment device. I promptly paid the bill that was provided and selected to receive my receipt via text. As we were leaving, both the server and a manager approached me and informed me that I had been mistakenly given another table’s bill. I was told that the incorrect charge had already been voided and that I would not be charged for it. I was then asked to pay my correct bill, which I did, and I was provided with a printed receipt. I was assured the matter had been resolved. However, the following day I discovered that I had, in fact, been charged twice—once for the incorrect table’s bill and once for my own meal. Additionally, the amount charged did not match the receipt I was provided. Due to this error, I was forced to spend nearly two hours on the phone with my bank attempting to resolve the issue. As someone living on a fixed Social Security income and currently dealing with significant financial strain due to housing-related expenses, this situation caused unnecessary stress, inconvenience, and financial concern. I contacted the restaurant and spoke with a manager, who stated he would investigate and follow up. While I did eventually receive a generic refund notification and was told a refund was being processed (taking 5–7 days), I did not receive any meaningful acknowledgment of the inconvenience caused. There was no apology, no assurance of accountability, and no effort to make things right beyond the basic correction of your own billing error. What is particularly concerning is:• I was explicitly told the incorrect charge had been voided immediately, which was not true• The refund notification included a timestamp that does not align with when the transaction occurred• The burden of resolving this issue was placed entirely on me• There was a complete lack of customer care or accountability throughout the process Mistakes can happen. However, how those mistakes are handled is what defines a company’s integrity and commitment to its customers. In this case, the handling of this situation fell significantly below reasonable expectations. At minimum, I expect:• Written confirmation that all incorrect charges have been fully refunded• Clarification of why the void was not processed as stated at the time of payment• Assurance that proper staff training and procedures will be reinforced to prevent this from happening to other customers Given the time, stress, and financial disruption, I would expect the managers one of them to at least apologize for hours of inconvenience as well as the loss of money that I occurred. But of course they didn’t. They just said I’m glad we got that taken care of. There’s nothing else I can do for you. You have a good evening and then hung up the phone, no gesture of Goodwill for the complete inconvenience onto me because of their staff and Management not a coupon for dessert. The next time we come in we’ll take care of one of your own trees. The next time you come in, nothing, not even we look forward to coming back again soon we apologize this was Bellaterra Huntington Beach CPK, the money I have given that place over the years, and the mistakes I’ve overlooked prior to having something like this happen and they just dismiss me. I’ll never go back. See ya (CPK)!

California Pizza Kitchen is still one of my go-to spots everything we’ve tried has been consistently good, and their strawberry lemonade is a must. It’s honestly become a family favorite for pizza nights.

Today, I went to California Pizza Kitchen with my family. When we arrived, there was no host to greet us or seat us, and we had to wait several minutes before anyone showed up. Although the restaurant was not busy, our order took an unusually long time to arrive. We ordered two pizzas, but one of them was incorrect and did not match our order. After another long delay, the correct pizza was finally brought out. Unfortunately, neither the waitress nor the restaurant manager offered an apology. The waitress only came to our table once to take the order and once again at the end to bring the check. In most restaurants, servers regularly check in to ask if everything is okay or if anything is needed, but that did not happen here. I understand that mistakes can happen in restaurants. This has happened to me before elsewhere, but in those cases, both the server and the manager came to the table, apologized multiple times, and even offered a discount for the inconvenience. Sadly, that level of professionalism and courtesy was completely missing here. I was very disappointed by the staff's rude and indifferent attitude. I am leaving this one-star review specifically because the employees at California Pizza Kitchen lack basic customer service skills and did not apologize for their clear mistake. I will definitely not be returning to the Cool Springs location. Bold: • Customer service is just as important as food quality, and unfortunately, both were lacking during our visit. • This experience did not meet the standards I expect from a restaurant of this brand. • This location clearly lacks proper staff training and basic standards of hospitality. • A simple apology would have made a big difference, but none was offered, so based on this experience, I would not recommend this location to anyone.

Pizzas average but that’s not the point, it’s good for the price. Thing that bothered me is I rang the guy like usual, told him my address, he hung up on me no explanation, I thought okay maybe it’s the line as he’s delivered multiple times before. I kept ringing thinking it was an accident, phone kept cutting off. I thought maybe the phone line was down… no. He didn’t want to deliver so he just kept ignoring my call and hanging up. I still wasn’t aware of this until after. I got through he answered not knowing it was me, I put no called id on as my friend got through easily when I asked her to try. He answered the phone I gave my address and then he said “no I’m not delivering that far” blunt no manners. I said fair enough but you shouldn’t have kept putting the phone down without telling me that it was an issue I’m paying for the food it’s not as if I’m getting it for free, and it’s rude and time wasting as I’ve been trying for ages. Honestly I was frustrated but gave the benefit of the doubt waiting for him to continue but no he then hung the phone up AGAIN. So safe to say, never going back and never recommending. What’s the point of it being cheap if the service is shitty? id rather spend an extra £10 to have good service at dominos.

Stale bread for sandwiches. Obviously stale or frozen and warmed to mask that the bread was not fresh. Specifically requested "do not warm my sandwich" but after four times when ordering on each separate occassion and being ignored and still serving stale bread for sandwiches, I never went back and never will. BTW: CPK was one of my favorite "go to" places previous to using stale bread I went there often.And three of the four stale bread episodes were one in the restarant and three others to go orders.

Hate frozen pizza but hubby likes it...so...I bake it. But they tell you, put right on the rack...no different than putting on pizza pan, the crust will still burn around the edges either way before the middle is done! UGH!