A.T. Cross CompanyReviews on record for cross.com

I have owned Cross pens for 50 years but over recent years the quality of their refills has deteriorated to the point that they are almost useless. The massive reputation and goodwill that this brand enjoyed has been eroded to zero. A pen, however well made, stands or falls on the quality of its writing. With regret, I'm switching permanently to my Parker.

First of all let me say that the pen is nice looking and writes well. But, the issue that I’m having is that the two sections don’t hold together when you write. Ridiculous.

I don't know what is happening with Cross. The pens are tthe very best and I have used thhem since 1965. I have sent back pens for repair and got them back in perefect condition. Why can't I get in touch with customer service onn the phone? They won't call back and the phone doesn't work? Why?

I placed an order approximately two months ago and it took 7 weeks to get partial order. The worse customer service, they never reply to email, never call back they never have any updates. None of my order of pens arrived in time for graduation gifts. Had to buy other items for gifts. Now they advertised pens for fathers day. For which fathers day, 2027 or 2028? Cross is not the company it once was. They will go out of business very soon. Not to mention sending non working pen and pencil sets for repair or replacements. They just send them back saying sorry we were not able to fix your pencil. Bad Company.

Five-star pen, two-star fulfillment. The Cross Classic Century is great in the hand, but A.T. Cross shipped the wrong color. I received Classic Century® Black PVD Micro-knurl Ballpoint Pen instead of the Classic Century® Titanium Grey PVD Micro-Knurl I ordered. Buyer beware of fulfillment errors.

I ordered a pen set for my nephew. Placed the order on March 28th. Was told 10-14 business days because I had it personalized. A month later, nothing from the company. Zero responses to emails. I called last week, 4 calls later someone answered to tell me it would be shipped by the end of the week. Nope. Now when I call, it rings for 10 seconds and I get disconnected... Every time. This is a crock. I'll be contacting my bank to, hopefully, get my money back and also will be reaching out to the better business bureau. I works works rate A T Cross with zero stars if possible.

I also submitted this review on the A.T. Cross website, but it was not published. I’ve been working with A.T. Cross customer service for over two months regarding a defective fountain pen (leaking, scratchy nib, and inconsistent ink flow). During that time, I: -Provided multiple sets of photos and videos -Followed all troubleshooting steps requested -Waited weeks for a replacement converter, which did not resolve the issue The pen still writes briefly before drying out, and ink flow remains unreliable. Communication has now stopped entirely. My most recent follow-up requesting resolution has received to response. After more than two months I am still without a working product or a meaningful resolution. Given the reputation of the brand, this experience is particularly disappointing.

AT Cross doesn't stand by what they say in their emails. I ordered an expensive pen for my dentist and I called 2 days after I made the order, to make an adjustment. I was told they couldn't do anything about it, since the order has already been sent out and it would take 2 weeks to complete. It has been over 2 weeks since I placed my order, thereby giving them plenty of time to make the adjustment in urgently needed. DO NOT SPEND YOUR MONEY ON THIS COMPANY!!!