CubeSmart Self StorageReviews on record for cubesmart.com

I purchased a unit from auction. I’ve dealt with other facilities, but this facility actually had a live person answering the phone. Dee helped me understand the process and made things flow smoothly. We had great conversations in the process. I hope to work with her again soon!

Rodent control is a joke. Brought my Christmas tree home 3 days ago. Put it in basement. 2 days ago started finding empty peanut shells on basement steps next to where we store peanuts for birds. Honest billing also a joke. Started using this facility 3 years ago. Price was S240 a month. Now $528 a month. Emails and calls about pricing ignored. Quick to add $60 to bill when 1-3 days late. Cleaning out space now. Never going back. Wish I could give zero stars

Upper management does not seem to really care about recommendations from customers pointing out serious safety code violations. It's reckless disregard for lives.

Rented at the Elkton, MD Rt. 40 location - Floor 10x20. Rate was hiked over $100 in the course of a year. The main gate was out of commission for several visits. The main doors in and out of the building were stuck open/broken for over 4 months. When I called customer service, I was told rate was hiking because of demand, and that I needed to address the manager with complaints. No one tried in any way to help come up with a fair resolution.

I have used their location by the airport in Dania Beach for 3.5 years and I couldn't be more satisfied. The facility is well maintained. The staff is outstanding in customer service. I am very happy with their services, and if and when I ever need storage services I will definitely go back to the same location. I give them 5 stars. I will definitely recommend this location to anyone in need of storage.

This is for Cube Smart at 1455 hwy 287, Mansfield, TX. Similar complaint as most..advertise a low rate and then within 3 months increased my rate 41%. But this is pretty typical for most self storage places. The biggest issue with this location are the RATS…I found only two bait stations in the entire facility, and highly doubt they were maintained. I informed the manager about the issue, but she showed no interest in my concern. . I stored a vehicle in my unit so there was nothing in there that would attract rodents…they just ran between the units. I had to set my own traps inside my unit and trapped two within a couple of weeks…I moved to another business...not a Cube Smart.

Beware: Measure your unit before you move in! I rented a unit here for 3 years under the impression it was a 10x20, only to discover upon moving out that it was actually 10x18.5. When I brought this up to management, they brushed it off by pointing to the "approximate size" clause in the rental agreement. This is a Common tactic storage facilities use to overcharge you for less space. If you rent here, Protect yourself: Measure the unit before signing, And know that you have the right to ask for a different unit or break your contract for a refund if the measurements don't match. I have since moved to a transparent facility that doesn't shortchange it's customers.

One of the most uneasy and unpleasant companies to deal with. Online payments do not work and CubeSmart always blames me and my bank that doesn't make errors and with whom I am in constant contact. I am threatened in every kind of way from being refused access to my locker, to clipping the lock. I have always paid in full, plus egregious $50 fines for late payment for their non collection of funds. I'll now pay by check until I find another company. I thought they had sorted out the ACH but no. Once again they blame my bank when there were always sufficient funds and the bank did NOT block payment.