CultureFlyReviews on record for culturefly.com

CultureFly shipped the wrong t-shirt size in my $57.14 Pusheen Box, which was meant as a birthday gift. They admitted replacement stock takes 60–90 days, instructed me to open the sealed box for tag photos, and then offered a insulting $10 partial refund for their mistake. Over 11 emails across nearly a month, they repeatedly refused to issue a prepaid return label so I could return the box for a full refund. They penalize customers for their own warehouse errors and withhold critical refund information.

I placed my order in February and waited nearly 5 months with very poor communication throughout. I reached out multiple times during this period asking for updates, but the information I was given turned out to be inaccurate. After all that time, I was told much of my order could no longer be fulfilled. The whole experience was frustrating and disappointing, and the customer service fell far below what I'd expect. I ended up requesting a full refund and would not recommend this company.

Preordered Dandy’s World plushies for my son and daughter which came with many issues. First, the one plush was extremely dirty which we cleaned up. Not as big of a deal since we were able to get it out, but the other came with a damaged accessory that couldn’t be used or fixed. I reached out to customer service with pictures numerous times asking for a replacement accessory (just the accessory), and they kept telling me they would process a replacement within 4-6 weeks. Every time I reached out (since January) past the 6 week period I am always told it’s “sold out” and they cannot replace it. I complain again about their quality issues and the cycle repeats EVEN though the item is still in stock on their website. This has gone on at least 3 times. Unfortunately this is the only company I can get authentic Dandy’s World merchandise from for my kids or else I would avoid shopping with them. Their quality assurance is lacking and customer service does not take responsibility for their mistakes. However, what I can vouch for is their merchandise in itself is well made for a great price if you don’t end up with any issues.

I so wish I would have read reviews before ordering. Ordered something for my granddaughter, no response in over a week. Probably have lost that money

Do not order anything from here under any circumstances. The delivery was extremely slow. I received a completely terrible T-shirt—the print didn’t match the picture at all and was totally crooked. After a long back-and-forth, I eventually got my money back. Luckily, I paid by credit card.

If I could give them a -5 I would. I had ordered from them before. Loved their sales. But this time I placed a large order. One item came smashed to pieces. One item didn't come at all. I sent a message. One red flag is they do not have a customer service phone number. Then their response was not sorry, not how can we help it was send pictures and then they will "review the situation and determine the best resolution." So they make you jump through hoops when it is their mistake. They send the order form with the not sent item clearly labeled with an X. No mention of it not coming later and no refund for the item. So I had to send pictures of the smashed items and the order form and my guess is from all the other reviews nothing will happen. Be warned do not buy from this company. They are not accredited with the BBB. They have a 100 percent avoid rating and a 1.3 stars. I wish I had googled reviews first but I had ordered before. That is on me. But never again.

0 stars out of 10 do not recommend. Placed an order with two items accidentally. Sent an email within minutes asking to cancel one of the items. They replied 3 days later saying they can't cancel one item, only the entire order and that I'd then have to repurchase the one item. Said I should reply quickly because once a label is created they can't cancel. I replied in less than 90 minutes. They never got back to me so later that night I placed the order for the one item assuming the other would be cancelled. Nope, they wrote me back the next day after I made another order as instructed to say that my label had been created (but order not shipped) and all I could do was wait for it and send it back paying astronomical shipping AGAIN to get a refund that would likely total less than the cost of ONE of the items. It feels like they intentionally waiting for me to place the new order so I could now be stuck with not one but TWO items I don't need. I will never shop there ever again.

One star isn’t few enough. This company is a scam site, plain and simple. I just wish I had read the reviews before I ordered. I placed an order in early November… and now at the end of January, I still have seen nothing. The email “service” they provide has been giving me the run-around, and provided me with now TWO fake tracking numbers. I was told by this “company” that my order was delivered, (even though it shows not even shipped!) I contacted the post office to see if maybe it was just lost, and was told the number I was given was not mine, not an address near me, and not even from this company. Absolutely ABSURD!! Now reading through the other reviews, I see I am not the only person who has had this EXACT same problem either, unfortunately. I could go on and on about this with months of email proof to back it up as well, but I’ll just leave it at, DO NOT ORDER FROM THIS SITE! I have filed a complaint with the BBB and I hope to spread the word so no one else wastes their time or money.