Filed
Very disappointing
Buyer beware. First, I'd like to address that I've seen a couple times where this company sort of goes after people for poor reviews. Justifying before acknowledging is unacceptable. Second, my situation. Monday, I placed an order for 52 pins. I paid more for expedited shipping than for the pins. The website said I would get them by Thursday of the same week. As promised, I got an email within two hours asking me to approve the proof. I approved it immediately. Then over the next couple days I received 5 additional emails asking me to approve the proof. I finally chatted in, and had an agent tell me it would take ~2.5 weeks to get them. I was disappointed but it is what it is. I simply asked that my expedited shipping costs be refunded to me. He stated that it would be. Fast forward 2 more days and I just get an email from them asking me to approve the delayed shipping. I was shocked. They still haven't started the order at all, and my five on line approvals of the proof, as well as my chat with their support person, were all for nothing. I finally decided to call in. After 10 minutes of hearing "Thank you for calling" IVR, I was connected with a support person. I explained my situation and just asked for an update and if they could actually just get the order started. The person I spoke with was matter of fact and just asked for my order number or email address. I provided that, and then it was dead air for a minute or so. I finally asked "Are you still there?" and he said "yes." Then a minute later asked me now for the fourth time if I was ok with the shipping times. No attempt to acknowledge my frustration, no empathy, nothing. I know, I know. Pins, nothing too urgent, but come on, do better! I finally just asked him to cancel my order. There are a million places on line to get pins made. Guess I just chose the wrong one.
Filed by Mike B.
Reply from CustomButtons.
This is a bogus review since our turnaround time was never 2-3 weeks and always 5 business days. Our min is 250 buttons. We are a small business and I am the President of this company, personally handling all of the incoming orders. We have never kept people on hold for more than 3 minutes and only have music on hold and not any speech. This person (Mike Beckwith) was never a client of ours and his review should be investigated and deleted. This person also used the EXACT verbiage from this Review from Trustpilot 8/19/22 and copied it on 12/19/25 on a review site called Willro.