Microtel Inns & SuitesReviews on record for daysinn.com

Complaint: Subject: Formal Complaint Regarding Improper Cancellation, Unlawful Denial of Access, and Failure to Honor Paid Reservation I am submitting this formal complaint regarding the conduct of Microtel Inn & Suites located at 1209 Plainview Drive, Raleigh, NC, concerning a reservation made for September 21–26, 2026. I booked a five‑night stay through Booking.com for Mr. Manning, an individual experiencing homelessness whom our church is assisting. The reservation was fully prepaid in the amount of $364.00. Upon Mr. Manning’s arrival at approximately 9:30–10:00 PM on September 21, 2026, he was informed by the front desk that an additional $30.00 smoking‑policy deposit was required before he could enter the room. Mr. Manning does not smoke, and this fee was not disclosed at the time of booking. He was further told that the cardholder must appear in person to pay the deposit, despite the reservation already being paid in full. Because of the late hour, I was unable to leave my home to satisfy this unexpected requirement. As a result, the hotel refused to allow Mr. Manning access to the room, effectively denying him shelter and forcing him to remain outside in unsafe and cold conditions. On the morning of September 22, 2026, I went to the property to resolve the matter. At that time, I was informed that the reservation had been canceled and marked as a no‑show, despite the fact that Mr. Manning did present himself at the hotel at the designated check‑in time. I was told I would only be refunded for four nights, not five, due to this incorrect classification. This decision is improper for the following reasons: - The guest did appear, and the hotel’s refusal to admit him was based solely on an undisclosed and refundable fee. - The hotel imposed an additional in‑person requirement that was not part of the booking terms. - The cancellation and partial refund constitute a failure to honor a prepaid reservation. - The actions of the staff resulted in a vulnerable individual being denied shelter, which raises serious concerns regarding the hotel’s duty of care and adherence to reasonable business practices. Had the $30 deposit been disclosed during the online checkout process, I would have paid it without hesitation. Instead, the hotel created an unnecessary barrier that prevented access to a room that was already paid for. I request a full review of this incident, correction of the refund amount, and assurance that this type of conduct will not occur again. I would love a response back for further communication P.s The person at the deskb told me I could write a complaint on him he doesn't care.

(this is for the Days Inn in Rancho Cordova, California) I'm 62 y/o and I believe a reasonable person. This is by far, the worst experience at a motel/hotel I have ever had. The accommodations are horrible. I reserved a non-smoking room (through Travelocity) but the front desk could not accommodate. When I got to this room (#210), I couldn't have been more disappointed. The most irritating issue is Days Inn is a national chain that you would expect decent accommodations. Of course, I did not expect Waldorf Astoria here. A clean room, with lighting, bed, bath, and a working TV is the most basic requirement I look for. I can't urge you stronger NOT to stay here. I would have been more comfortable sleeping in my car.

The ac didn't work they gave us rugs to dry off on and had to change my room three times and no breakfast at all

I give a one star as the room was clean. But other than that I was very disappointed, particularly with it being a Wyndham. First when we checked in there were hidden charges. A $2.00 extra per night that we had to pay. (Almost seems like false advertising). They said it was because we booked through a third party even though we booked directly through Wyndham. My daughter works for Wyndham and she booked the room for us. Next we were informed that there was no refrigerator, coffee maker, hair dryer, nor even an ice bucket in the room. When we got to the room the TV didn’t work. We asked for batteries thinking it was just the remote. While extra batteries were given, we were told it was the TV. It hadn’t been working good they had worked on it the day before. Like what? You rented us a room they you KNEW the TV didn’t work? Fear not, there was no compensation given. We finally got it on one channel only by standing directly in front of the sensor and repeatedly tried. When we changed and settled down for the night, we didn’t even have a cup to take our night meds (we are senior citizens and have those awful things). So up I am, having to get dressed again to go to the lobby for even a plastic cup. While there, I went out the back door to the lobby to smoke (yes I have that nasty addiction). The door was labeled “must have a key card for re-entry”. No problem I had a key card. But no sooner than the door shut when I realized that the handle had been removed from the door! I had to walk around the outside of the building, in the dark no less, for re-entry. Once back in the room and resettled in bed, I had to get back up just to turn off the darn TV even though it was only a couple of feet from the bed. 🤦🏼‍♀️. Finally, we had an early flight back home and checked out at 6:00 am. We had counted on some juice before we departing. Even though we were told upon check in that coffee, juice and drinks could be found in the lobby 24 hrs a day, we couldn’t get anything but coffee. The breakfast wasn’t open yet. It was 6:10 in the morning. Most people are up and stirring by 6. Oh well! We live and learn. They did offer us a discount for our next stay, I politely pointed out that we would NOT be coming back for a next stay!!

First class customer service. We spent a nightat Days Inn, woodall Services, M1 south, UK. The reception staff were amazing, so friendly and helpful. We were greeted by Haley in the evening. The room was spotless and comfortable. In the morning, the friendliness and helpfulness continued. Chris even walked our suitcases to the coach park for us. We could mot have asked for better service. And all this at a very modest price, too. Thank you.

Sept. 5, 2025 - Sept. 6, 2025 CK - Out: Sept. 7, 2025 Location: Microtel Inn & Suites by Wyndham Olive Branch I stayed at the microtel Inn & Suites by Wyndham hotel, I had alot of issues that night with some of the West Cancer Center employees and very few patients; because I wrote an article online about them. Some customers were physically contacted by brown cricket and flea's in crack of my hotel door they never had issues like that before. Women or men but mostly women got excited about the device that makes your body feel sensation movement to get arouse (sexual with partner) snakes (can throw and they really stings when bit) (brown grasshopper's hopping around room). These are the only things I've dealt with an that's a nuff, some family members, others and etc. I blame some hotel concierges, but sometimes they already know what's coming through those doors. They know when they see me, some customers come in and say is she there at the hotel, after finding what room I am in. They say Ms Williams we don't like you, among themselves out loud so I can hear them and they seceded. Someone announced on facebook who doesn't like me, she'll be checking in on this date at this particular time to arrive at the hotel; so they can beat me there. This is my last time visit there at hotel it was very over whelming for me, I wish them the best in life to secede in the company. If you don't believe me, investigate since I am sooooo delusional ! My family and others say, they're not going to believe here anyway, because I'm supposed to be mentally ill; I just enjoy writing. If you are a writer or author or reviewer for issues whether it's positive or negative concerning the companies that you have dealt with. Well, stop the brakes! Some companies send people to hurt and arrest me so l won't write about their companies, because they know what has happened on the particular day; they must be new owners because it shows. I guess I am the lucky winner ! A group of young ladies and women some men do this to me everywhere I go and that's not fair!! They always tell others it's joking to hide the main issues at hand. So I have people walking past me saying, there she goes again writing, what's the next plan hal's and gal's. While I am in the Olive Branch Library writing they are watching me now, saying O'lord! We are going to get her out tonight. Mainly the people that own the company's family and friends. So this old girl is tired, but not that tired to stop writing; No! Instead of trying to hurt me,, just say to any customers I will investigate the issues of your complaints and see if it need too improve. Thank you for letting us know, because customers are you and butter! Instead of being immature about the complaints and sending groups of punishers after me to teach them a lesson. Your teaching is negative, a word of mouth goes along way; making people lose respect for you as owners of your company's. Learn from me to keep the doorslocked and running shoes on. I never experienced this here before this is the first time, so that's why I said they must be new! Shekedia Payne and Sand, (Catch going to Hawaii for there honey moon: Sarah Wright Peraino and Andrew Peraino) daughter Wright, Shemkia Jackson , Shelia Nunnally and daughter, Lennie Sykes, Sabrina, Maehelen, friends etc. I hope they learned their lessons, because they were trying to teach me a lesson about writing. What am telling you is the true about this story, they always say Pascha isn't going to do anything to us; taken advantage of the situation. They're making my life a living hell following me every where, am just trying to survive financially, mentally, Health. I stay to myself and trying to better my life, I don't bother anyone because I don't like pookie starters miscommunication. If I don't know how can I change anything, don't tell anyone else because they can't change it only I can the issues at hand. I don't be in other person's personal business nor conversation's unless they want me too know! That's all folk for now, until they brother me again; but is in another hotel guess which one?; being in other person's personal business nor conversation's unless they want me too know! That's all folk for now, until they bother me again; but is in another hotel guess which one?

rented 2 rooms for 2 nights to attend my brothers funeral.Both rooms had a horriable smell and the sheets had hairs between them.we checked out and had to find another hotel for our stay.for the price we were charged you would think there would be better housekeeping.

Our stay was well below average. Bathroom was disgusting, rust all over the towel rack, filthy door looked like it was never cleaned, killed a roach on the mirror. Breakfast was poor, very few choices with packaged donuts. Dirty all over. Reception desk was manned by a clerk who didn't seem to care about any of our concerns. Will never stay here again.