DBZ-StoreReviews on record for dbz-store.com

I have been a loyal Debenhams customer for over 30yrs! Since DBZ took over Debenhams the customer service has been atrocious. A week ago I was able to place an order for 2 pairs of Clarks trainers on Debenhams page using my usual log in details. Items were delivered a few days later. All was fine, but I needed to return one pair. Thats when the stress began. The website kept rejecting my login details. I then tried to get a link to change my password, but despite repeated attempts I never received an email. The retturns address on the delivery note did not work! Eventually I contacedt them on Messenger only to be greeted by AI. After repeated messages I was told that an agent will contact me, but this did not happen. Instead I received the returns portal link, but still cannot log in to my account! Please Debenhams/DBZ, please improve this service!

SHOCKING. A front for shoddy foreign sellers to rip you off under the Debenhams brand. First, They delivered the wrong item (ordered a bed, got a chair). I had to text them to speak to AI which is disgusting customer service and just bad business ethics. Then they refused to help rectify their error - I sent pictures of what arrived and they were argumentative and acted like I was lying. I tried to end to speak to a real person but unfortunately they don’t support human lives anymore. They wouldn’t get the correct item sent out and wouldn’t refund me. The bed was for my 7 year old who is obviously gutted bless her. She saved up to pay for it herself and these scumbags stole an 7 year olds money. Avoid at all costs!!!

Still waiting for a refund after several weeks. Cannot get in touch by e-mail and no phone number available. I strongly advise not to buy anything from this company. If I could give negative rating I would.

Stole my money. Table.arrived broken. No care. No collection. No refund. Thieves.

This store sold me an item which hmc have ordered to be withdrawn from sale, and further deliveries to be halted at borders due to faulty and dangerous wiring. It has taken weeks to claim a refund. They argued that the item, a workshop hoover, was completely safe when the UK government said otherwise. This is a company to avoid at all costs

I bought Paris perfume for my wifes birthday at a cost of £89. After a month of not very frequent use the spray does not work any more due to the tube inside the bottle becoming detached. I have tried to contact DBZ without any success. I will definitely not use this company again.

Strange multi headed outfit this, ordered shoes online from Debenhams, 12th Sept, confirmation email 14th Sept from DBZ Marketplace - directors Philip Jonathan Ellis and Dan Finley 49-51 Dale St Manchester M1 2HF - message headed by DP in large capitals, who are they?? Order ref: DUX 058597803. Shoes arrived on 16th Sept, too small so returned same day by Royal Mail tracked using their returns label - tracker shows they were received on 20th Sept at the Hotter shoe warehouse Skelmersdale postcode WN89PT. No confirmation of receipt of shoes. So, that’s Debenhams, DBZ Marketplace, DP and Hotter Shoes. And none of them want to acknowledge the return of a pair of shoes and judging by the torrent of complaints on Trustpilot they’re not too keen on refunding customers money. Philip Jonathan Ellis and Dan Finley, step up to the plate and give customers a fair deal please. You’re operating as a very shady company.

HORRIBLE company to deal with they don’t pay there suppliers I’m still waiting for a response from the jokers I’ve been leaving them 1 star review but NOT getting any replies Don’t be fooled they trade under another company BEDSnDIVANS just look at all the negative reviews they struggle to make quality product as they don’t pay so they buy inferior products The owner KUSRA Khalil and his brother GANDU Umar DONT buy from this cowboy outfit Plenty off other reputable guys out there