Deco TV FramesReviews on record for decotvframes.com

Absolute nightmare. Product arrived and does not fit the 85" frame well. Corners are not tight, clips do not keep the frame tight against the TV and the bottom sags. Going back and forth with Kyle was even more frustrating. Provided photos and videos of each issue. They admitted another frame would be more rigid. I was sent an invoice to pay another $240 for the non-defective frame. A frame I didn't necessarily want, just was willing to accept to resolve the aforementioned issues. No way I am paying MORE for a second frame. When asking for management to get involved I was refused and was refunded instead - for the frame only, not the samples I purchased prior. So I am out money for samples and have a defective frame. Hopefully someone with the company will take this review seriously and right their wrong.

Excelente servicio

Product and Customer Service Best customer service that I have had in years, immediate response to questions during the install process, instructions very easy to follow! The product is a must for Samsung Frame owners

This is the coolest tv accessory for any space. I placed my order on Friday and received it on Sunday early afternoon. I also should mention that I DO NOT have a Frame TV, but I have a Samsung Qled and it fit like a glove. It is pricy BUT well designed like a nice art frame. It’s worth the anxiety/excitement build up, only wish I didn’t hesitate the first time around.

Quality product, absolutely amazing!

The Deco TV frame arrived today, just as promised. Shipping and packaging brought the frame to us in perfect condition. The frame went together like a snap and fit the our TV with no worries. The frame we choose was the Tucson Copper Frame and it was all we could ask for making a center piece for a new fireplace, mantle, and room. Well made, beautiful, and exactly as described.

I rarely give a company 5 stars usually I reserve that for restaurants but this company certainly deserves it !! I ordered my initial frame on Black Friday to take advantage of the sale price. I literally got it the very next day!! I installed it myself , i am not handy at all. Which means a 5th grader can do it too ! My choice was the Alloy Bezel . It looked "nice" but fell short for me. My friends LOVED IT . But as Marie Kondo would say it didn't spark Joy . I reached out to the company they were so amazingly helpful, flexible I spoke with Kyle Kidd. Exceptional customer service !! I got a return label so i wouldn't have to pay the S/H. I did order sample frames. I HIGHLY recommend this if your remotely as particular has I am. I got three great sized samples for $20 plus S/H. I called Kyle back he could see that the initial frame was in route back to the company by UPS tracking number and simply charged me the difference in price of my new choice . I was not charged S/H again and he still gave me the black friday sale price 2 weeks later ! The quality of their work , service and efficiency was all FIVE STAR service !!

I wanted to take the time to echo what others have said - amazing customer service. One of their products didn’t work the way I was hoping, and the return/refund process was so simple.