Destify - Destination WeddingsReviews on record for destify.com

Cian Jes Was such a great help! Thank you fir your dedication and your great customer service skills!

I booked my trip for 3 people.i paid in full and had confirmation emails from Destify. When we arrived at the Cancun airport, the transportation company only had 2 people for our trip. When I arrived at the hotel, they only had 2 people for our reservation. I immediately called testify to correct the problem. They were unable to correct the problem on Sunday so I had to put a credit card down to cover the additional cost. I was told by the deify representative that they would get it taken care of on Monday. It was only until today that John Louie was able to get my problem corrected. I appreciate John and the way he handled everything! My overall experience with Destify was stressful to say the least. It disrupted my entire trip because I had to spend time every day trying to get it corrected.

⭐☆☆☆☆ **1 Star – Unreasonable Price Hike When Rescheduling** The only reason I booked through Destify was because I was attending a family wedding. I paid a $450 deposit for my wife, son, and me. Due to an unexpected event, I had to reschedule, and Destify quoted me $2,397.29 for three nights**, compared to the original booking price of $1,227 and a direct Hyatt rate of $1,309 for the same room and dates. When I asked about matching the price, they said they would lose money because of the price difference. That makes no sense to me when I originally booked the same property for $1,227. How can the price suddenly nearly double for the same room type? Instead of offering a reasonable solution, they blamed their third-party suppliers and suggested other hotels. This experience has left me feeling taken advantage of, especially after already paying a $450 deposit. I strongly recommend comparing prices directly with the hotel before booking through Destify. I would not recommend this company based on my experience.**

PLEASE READ BEFORE BOOKING: - I want to preface that I have been on dozens of similar all inclusive resort vacations, have an extreme amount of patience, and will not regularly go out of my way to leave a bad review on a business - My experience with Destify has been the all time worst booking experience I've ever gone through. It seems that they only hire the most imcompetent customer support team, and take absolutely 0 accountability for management or their teams actions. From the beginning, I have spent HOURS, and I mean HOURS on the phone going in absolute circles getting absolutely nothing accomplished with MULTIPLE custoer service reps. We had an original group of 3 in 1 room for our reservation, and wanted to modify our booking to have 3 rooms for 5 people. You would've thought I was asking them to solve world peace. The reps I had to go through would keep me on the phone for hours and it would literally create 0 progress towards the end goal. Dozens of emails and calls later, we were finally able to get the reservation changed (wrong for the first 2 revisions, but after more hours and emails, the reservation finally matched what we needed. WEEKS of work for this) As if that wasn't enough we were hoping that everything would be seamless during the actual vacation, I couldn't have been more wrong. Immediately after arriving into Mexico, Destify had forgotten to confirm our shuttle transfer information to the hotel, (wrong doing admitted by them while frantically searching for who is picking us up) After the rep kept me on hold for 20 minutes at the airport pickup location, they had told me they were sorry but they had forgotten to confirm our pickup with the driver and we would need to find our own transfer there, and they would fully reimburse all expenses incurred. That was it. With the current state of Mexico, it is highly reccomended to research who you are getting into a car with, and have your resorts or booking entity have this planned ahead of time for safety. We just had to roll the dice and go considering hotel reservations need 24 hour notice to set these rides up. Again, Destify no where to be found in assistance. The ride cost $467 one way, and the taxi selected had a very strong message that tipping is not included in the service, and highly expected. As they had our ID information, we obliged with a $50 cash tip. We made it to the resort, and I sent in our expenses as instructed. You would think this would be a high priority for Destify, but the only part of my email that they were worried about, was me asking if our return shuttle was confirmed (shocker, it was not) I had to resend in all of the flight information I had uploaded weeks prior during my vacation, and they would not confirm my refund was on the way, as my return shuttle was the only important thing (even though you can do both of these tasks at the literal same time, and the shuttle should had been confirmed prior, as this is what a booking platform is for) Destify proceeded to refund the initial taxi fee, but would not refund the undocumented $50 tip, because you don't get receipts for cash tips. When confronted about this, I was told it would not be possible for lack of documentation, you would think I said I'm asking for reimbursement on a $2,000 tip. After this nightmare of an experience, I could not even put myself in management's shoes as they made this decision as where they need to draw the line. I told management that they either need to fully reimburse the expenses as the representative told me on the phone would happen, or have the highest presenting manager call me immediately. Again, I am dealing with all of this mid vacation. Days later a "manager" called me and said that she and her higher up "not customer facing" manager made the decision, after listening to the recorded call of the representative telling me all expenses would be refunded, and have decided that they will not refund the $50. At this point I'm literally arguing for the sake of principal because of how poorly I feel myself and my group had been treated through this entire experience, and they just keep piling it on how unprofessional their company is. People read a ton of reviews, but I assure you other people in our group who used Destify went through very similar customer service issues, PLEASE, do yourself a favor, and move as far away as possible from Destify before even giving their website a click. Absolute mockey of a business.

Excellent customer service! Their communication was great, and they were incredibly quick and efficient in responding to me. They were able to resolve my issue in a timely manner and made the entire process smooth and stress-free. I really appreciate their professionalism and helpfulness. Highly recommend!

Joe was great with customer service. He was efficient,friendly and helpful.

Jessalie was very helpful with assisting me with my upcoming trip.

Evalyn consistently followed up to help with a problem on the website. She was very courteous and her kind assistance won the day.