Sweet Home VacationReviews on record for disney.sweethomevacation.com

It's a long list, but it comes down to one simple thing -- these people don't see you as a guest. Little signs everywhere to remind you that every tiny thing will be an additional charge. Constant reminders that there could be an additional charge if you ask them to do anything at all should you talk to support. I tell them they need bath mats in their showers so people don't slip and kill themselves and they complain that OTHER people have never said anything about it. I tell them about other issues in the property and they make it seem like they're somehow my fault. When I accidentally left some clothes behind they destroyed them. Take your business elsewhere. Don't let these people ruin your vacation -- pick ANYWHERE else but with these people. Don't reward bad behavior.

I was in the shower when my wife started yelling from below. The tubs pipes were leaking and coming through the bottom floor ceiling into the kitchen. We had to leave for the day and they said they would hopefully fix it by the next day. They came to look at it, but no one ever communicated whether it was fixed or not, so we had to take showers elsewhere. Customer service with Sweet Home Vacation has since been awful. We have to email 2-3X to get someone to respond and we simply asked for one night stay back considering we could not use the shower or water upstairs. No reply.

From the moment we pulled up to the rental in Davenport FL, we knew it was a MISTAKE. The front door entrance was DIRTY & SMELLLY. Once we walked in the front door, we automatically knew it wasn’t cleaned. The house just smelled like it sat vacated for months, smelled like mildew . The floors was dirty, the outdoor patio was old & broken. The walls in every living space was dirty & had holes in a few places. The bathrooms was outdated, smelled like mildew & there was black mold in the damn showers. The “mattress protector” didn’t protect anything because it was all dirty and had stains on them. Even the water had a mild smell to it. The wifi sucked. The house rental literally changed the entire mood of the trip due to FALSE ADVERTISING & MARKETING. Because nothing was luxurious about the rental home, my family and I, stayed in. They didn’t even tried to hire a cleaning company at all, it was ALL HORRIBLE to have paid almost $1200. Y’all need to do better.

I have been renting from sweet homes since 2014.i had a few small issues but nothing major.Stephen in great.Larry the manager is great.Any issues that I ever had was immediately taken care of.I never had a problem with them not responding to my emails or phone calls.Thank you Stephen and Larry for great customer service.

DO NOT rent using this company! We rented a weeks stay in one of their rental homes in Davenport FL this July and it was HORRIBLE. We have over 40 photos and vides of the repairs and issues within the home. From the minute we walked in and saw the extensive holes in walls, rotted drywall, fixtures (curtain rods and outlets) that were falling out of walls, blood on mattresses, stains on lamps and shower stall doors broken we reached out for a remedy and was assured we would be relocated within 48 hours however they then ghosted us for days with no solution. We reached out multiple times via email and phone calls with no success. The property management company even acknowledged they knew "the state of the property" but were not authorized to repair/replace items. It was disgusting and they DID NOT RESPOND or help fix the issues. TERRIBLE customer service and FALSE MARKETING of the property!!!

Would give them negative stars if possible. This Orlando condo was incredibly run down, with a thermostat that only went down to 72 and no fans (which meant that even in March, the place felt stuffy and oppressive), stained carpets, ripped screens, and spring mattresses that were all terribly uncomfortable. Just based on the unit alone, I would give them no more than one star. During the second day, a stranger typed the code into the door and walked in, saying he was a realtor and that the owner gave him permission to come in and take pictures. ABSOLUTELY UNACCEPTABLE. And then came the bill. Sorta. To get an itemized receipt, I had to send a half dozen emails, and what I received back was typed into an email, not an actual receipt. And the itemization came out to over $300 less than what I was actually charged. Unclear if I will get my money back, but hoping you all can avoid the same mistake.

I recently had the pleasure of interacting with Stephen from Sweet Home Vacation, and I must say, I was thoroughly impressed with the level of service provided. From the moment I reached out with my inquiry, Stephen was incredibly attentive, knowledgeable, and courteous. Not only did Stephen promptly address my concerns, but they went above and beyond to ensure that I felt valued and supported throughout the entire process. Their professionalism and dedication to customer satisfaction truly stood out, and I couldn't be more grateful for their assistance. Thanks to Stephen, my experience with their company was seamless and stress-free. It's rare to encounter such exceptional customer service these days, and I commend them for their outstanding efforts. I highly recommend SHV to anyone in need of a great stay with reliable service, and I look forward to engaging with them again in the future. Keep up the fantastic work!"

Over priced for a run down house. we spent everyday on our vacation dealing with coming that was not working properly. Steven was not helpful most times and I’m sure that I was actually talking to several different people even though it said I was only speaking with “Steven” through the Airbnb platform. Beds were broken, dressers drawers falling out, dressers were stuffed in closets, pool cues had no ends on them, didn’t have a bbq when we showed up ( paid extra ), tv remotes had dead batteries, air conditioning didn’t work properly, garbage all over the place at the front door that they never came and cleaned up, coffee maker didn’t work.. that’s all just off the top of my head. He addressed each issues with “ so sorry, we will be sure to fix that for the next guests”. Wouldn’t recommend staying in a place under this company’s management