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The entry for DocBright
Connect with healthcare professionals & medical providers using our smart Telehealth options. Get a diagnosis, treatment plan, and prescriptions without stepping foot in a medical office.
Register summary for DocBright (docbright.com): 218 published reviews, rated 4.5 out of 5 on average.
DocBright refuses to send refills or even answer messages after 30 days unless you pay for another consultation, even after years of being on the same medication. Frustrating and expensive.
Filed by n/a
Reply from DocBright· Aug 26, 2024
Hi there! Thanks so much for your review. Rest assured, we are here to help! Provider on our platform send most prescriptions with 2 refills for a total duration of 90 days. You may be running into trouble if you didn't try to contact your pharmacy to initiate the refill. Since they have it on file, all you need to do is contact them to refill it. In the event that you are having issues, we are here to help. Simply email us at [email protected] and we will be able to assist right away. We look forward to the opportunity to continue to provide you with an awesome experience. -DocBright Care Team
Filed
Please stay away from this scam
Nowhere on the site does it say that a prescription only lasts 3 MONTHS. So you need to pay these guys every 3 months if you want to have an ongoing medication. That's a scam. Very shady.
Filed by Rachel
Reply from DocBright· May 29, 2024
Hi Rachel - thanks for your feedback. We are sorry to hear that you were unhappy with your experience. We do our best to not be shady by putting as much information as possible--including medication duration details--on our website and in our sign up flow. We are sorry we failed you this time around. The duration of each prescription can vary depending on the medication. Providers will only send for a medically acceptable duration that is determined to be safe. While we cannot share what medication you were prescribed, we can assure you that the duration prescribed was done so with your health and safety in mind. That will always come first. The good news is, all you need to do is submit a follow up case when you're ready for additional refills. We've made the process super simple. Also, I want to make sure you are happy! If you can email [email protected], I'd love to make this right for you. Your satisfaction is also a top priority. We hope to hear from you and we hope to have the opportunity to make you smile today :-)
-DocBright Care Team
Filed
DocBright: Straightforward, Stellar
DocBright continuously works to make themselves easily available and accessible to their clientele. More than that, they have the best dermatologist in Texas (the world, even!)—Dr. Werner-Billet. She has changed my life.
Filed by Kate M.
Reply from DocBright· Apr 15, 2024
Thank you for this awesome review Kate! We are so glad that you had an awesome experience, and we will be sure to pass along these kind words to your doctor. We are here to help whenever you need us -DocBright Care Team
Filed
My doctor was very helpful and…
My doctor was very helpful and friendly. It was easy communicating and even switching where my prescription was sent to save $ was a breeze. Thank You!
Filed by Benjamin
Reply from DocBright· Apr 2, 2024
Thanks for the awesome review, Benjamin! We’re always here for you whenever you need us. -DocBright Care Team
Filed
Professionalism at its finance
The professional and constant fast feedback was extremely useful and very grateful to have use their services and will definitely recommend anybody that needs any help to them.
Filed by ThirtyThree T.
Reply from DocBright· Feb 15, 2024
Thank your for the kind review! We are so glad that you had a great experience on DocBright and we look forward to being able to help you any time you need us. -DocBright Care Team
Filed
My doctor was extremely knowledgeable &…
My doctor was extremely knowledgeable & helpful during the process. I was able to get my prescriptions at CVS without any issues. I am able to recover from my condition in peace. Thank you.
Filed by Danielle P.
Reply from DocBright· Jan 19, 2024
Thanks for your awesome review! We appreciate the kind words, and are so glad that we were able to get you the care that you needed. We are here to help whenever you need us. -DocBright Care Team
Filed
No Response to Emails, Can't Pick Up Medication
I'm disappointed because I really wanted this to work.
I submitted a consultation and paid the fee. As promised, within 24 hours one of the dermatologists Dr. Chacon emailed me a treatment plan and sent the rx to my pharmacy. That's when the problem began. The pharmacy needed her approval for a 90-day supply of one medication. After a few days, the med still wasn't approved, so I replied to Dr. Chacon's email and let her know (the treatment plan says I can reply directly to the email). After a few days, still no response so I emailed careteam at docbright.com to request some help. Still no response.
I haven't been able to pick up the meds that are available because it would void the money back guarantee. I wanted to warn others about my poor experience with DocBright.
Filed by SG
Reply from DocBright· Oct 2, 2023
Hello! We are sorry to hear about the experience that you had. Rest assured, we are here to help. We understand how frustrating it can be to be waiting on prescriptions from the pharmacy. Our providers work hard to provide all necessary information for authorizations, but please keep in mind that medication authorizations can take as few as 1 day or as many as 7 days. Unforntuatefnly, this process is out of our control once the required information is provided. With that being said, we did receive and email from your recently, and we are working on coordinating with your pharmacy. In any event, you can rest assured that picking up your medications will not void our guarantee in this case. We want to ensure that you have an awesome experience, and get the care you need. If we fail at either of those, we will always make right by you. We apologize for the delays you experienced, and if there is anything else we can do to help, please don't hesitate to let us know. -DocBright Care Team
Filed
Life saver!
Dr. Mandel was fantastic! Listened to my concerns and addressed them in a timely manner! I would have had to wait a month to get an appointment with my regular dermatologist and taken time off work. DocBright was a life saver for my episode of skin drama :)
Filed by Alina N.
Reply from DocBright· Feb 15, 2024
It's so awesome to hear about your positive experience! We will be sure to pass along your kind words to your provider. We are here for you whenever you need us. -DocBright Care Team
