DoMyOwnReviews on record for domyown.com

I was a long term customer of Do Your Own (DYO). My most recent order was a failure. They created a shipping label, provided a tracking number and debited my bank for the cost of the product. The shipper never received/picked-up the product. It never logged into the shipper tracking and stayed as "label created" on the DYO tracking for 10 days. 7 days in, I contacted DYO to cancel the order and they wanted me to wait 10 days. I waited 10 days and demanded they cancel the order. They refused and instead created another shipping label. I'm done with them. Their below response acts all nice, but when I was trying to work this out prior to writing this review, they has quite the opposite attitude.

They sent me a defective product. They refused a return or refund or credit. BUYER BEWARE!

Bought Suspend Polyzone for ants and spiders and did not work. 2 weeks later I mixed it twice as strong as directions said and still ants crawling over top where I sprayed and spiders on other areas I was trying to control. I sprayed building 1 foot from ground and up to 1 foot away from building including all around porch and on porch metal support. Still spider webs formed and tiny spiders having a hayday making webs where I sprayed. Called company 2nd time and they told me I made it too strong. So poison is less deadly in higher doses? What?? So I made a 3rd batch and still no difference after using over half of this ripoff stuff. Called a 3rd time and lady said I need to buy more of their products to be effective and just went on and on with more BS excuses wasting more of my time and would not budge on offering any type of refund. They sent me an email wanting review and I gave her a chance to make things right or they will get a bad review. Never heard back so here it is. Nothing but major aggravation and waste of time and money.

Claimed to have shipped a product on September 1, as of September 8 Fed Ex has a shipping label created but have not received product, Do My Own claims i have to wait another week to see if fed ex ships the product before i can be issued a refund or , funny part here, they ship to me again, ok you have not shipped to fed ex but can not issue a refund and have charged my credit card and received your funds, they used to be quick and prompt and friendly, but that was not the case now, I would recommend looking somewhere else for assistance with lawn and pest. So sad to see a company do downward and train associates into telling such false or ridiculous explanations.

I have been using domyown pest control for many years to buy products for my yard. I have never had a problem with finding what I need or delivery. Today I had to cancel an order for a product that I ordered a few hours ago as I found that I already had what I needed in my home. I had no problem reaching customer service to help me cancel that particular order. When I searched for a website to leave a review, I was baffled by the lower rating because, as I stated, I have ordered many products over the years with zero issues. I guess most of us do not take the time to leave positive reviews for companies.

William is always Amazing! We always receive our shipments within the time frame he advises us. He's very thorough and efficient. We enjoy doing business with him.

Another Online Shady Business Strikes Again! Order #20285933 I was *Stupid Enough* to order *Bait Traps from this Online Scam Company, and Instead we receive a box of plastic trays! LOL When we called on Phone in attempt to rectify, We're told that We Must Provide our Own Bait in these Plastic Traps! LOL. Furthermore; we're told to PAY to Ship Back these silly empty plastic traps! I Called Bank, Reported this seller's shady business practice and *Revoked these charges! *Buyer Beware* of DOMYOWN.com

Domyown charged me twice for the same order. I emailed the company within 15 minutes of catching their error. Their solution was to send me a prepaid label but I would have to drive 20 minutes (we live in a rural area)to return the duplicate order at a FedEx drop-off point. So, DoMyOwn wants me to act as their PERSONAL COURIER, take an hour out of my day, spend gas money etc........ RIDICUOLUS! THEY MADE THE MISTAKE AND NOW I HAVE TO ACT AS THEIR PERSONAL DELIVERY GUY? LAME! NEVER AGAIN WILL I ORDER FROM THIS COMPANY! AND NOT ONLY THAT, THE CUSTOMER REP. WAS CONDICENDING SAYING "THIS IS OUR BUSY SEASON, YOU WILL GET YOUR ORDER QUICK." I'd rather have a CORRECT order arrive a day late than a INCORRECT order on time!