The public register of customer reviews. Anyone may read it, and anyone may file.
Write a reviewCompany file
Rating on file
Outstanding
80 reviews on file
donatestock.comChoose a row to list only the reviews with that rating.
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
DonateStock is transforming charitable giving by making charitable stock donations fast, safe and free for millions of donors while making it accessible, scalable and affordable for nonprofits of all sizes. As the market leader in stock gifting, we help thousands of nonprofits access new sources of funding by enabling everyday investors to donate stock in minutes. While donors save big on taxes, nonprofits benefit from larger pre-tax donations. Everyone wins!By making stock gifting mainstream we’ll help thousands of nonprofits impact millions of lives.Whether you are a nonprofit or a donor, please visit Donatestock.com to make the most of stock gifting today.
Register summary for donatestock.
Same department
The docket
80 published reviews on file
Filed
Donate Stock has been a pleasure to work with. It's incredibly easy to integrate their platform with our giving page and CRM system. The customer service is professional, prompt, and friendly. When a financial advisor made a stock trade error, the head of Donate Stock immediately stepped in to remedy the situation.
Filed by Stephanie P.
Reply from donatestock.
Thank you for your review! We're proud to support ECFS!
Filed
Great customer service by Jay Smith! It was extremely easy to set up our nonprofit's page.
Filed by Erin D.
Reply from donatestock.
Thank you for your feedback - we look forward to supporting your fundraising efforts!
Filed
As a new team member for my nonprofit, the team was very responsive to my request for assistance to access our account. Once in, they system was very easy to navigate as an administrator.
Filed by Suzette H.
Reply from donatestock.
Thank you for sharing your feedback!
Filed
convenient and responsive
Filed by Andrew C.
Reply from donatestock.
Thank you for sharing your feedback!
Filed
Caution alert for dealing with this company Donate Stock, who took my appreciated stock and unbeknownst to me put it directly into their OWN 501c "Donate Stock Charitable" and in multiple cases failed to transfer it into the target charities specified by me the donor. Donate Stock evidently pressed the target charites to "register" with them, and on multiple occasions when the target charities elected not to "register" with Donate Stock, Donate Stock Charitable simply kept my funds (stocks) for themselves, and did not refund me or even advise me after 4+ months that the intended recipient charities did not receive the stocks/funds I donated. Donate Stock's online dashboard misleadingly shows the failed transactions Donation Status as "Complete" although the stocks/funds have not been delivered to the target charities or refunded to me . It was difficult to speak to Donate Stock directly or via phone, as their main interface is their web portal and an online chat thread with their staff. The only somewhat positive note is that someone at Donate Stock has replied to the chat promising to try contact the intended recipients, however follow-up / resolution has not occurred at this writing. The donated stock value has deteriorated severely since donation date due to market downturns so this adds uncertainty about what will happen to my donated assets - timely delivery from Donate Stock to intended recipients and accurate reporting to the donor was obviously essential for these transactions to be viable, and failed unreliably.
Filed by Donor in U.
Reply from donatestock.
Thank you for sharing your concerns - we have been unable to reach you directly so I'll respond publicly. First, we host stock gifting pages for every nonprofit in good standing (1.4 million) to allow our registered stock donors to support any nonprofit they choose. When they donate to a nonprofit we do not yet know, we process these gifts through our 501c3 Donatestock Charitable and contact the recipient to arrange payment. In this way we operate like a Donor Advised Fund. In some cases we do not hear back from the nonprofit but we continue to try. If after 30 days we are unable to reach them, our policy is to send a check and an email with an explanation and the donor's contact info. In a few cases (including yours) some small payments remained pending beyond 30 days. We've since resolved that error. As to your other concern, please rest assured there is no loss of value during this time - our 501c3 sells the stock on receipt. Based on feedback from users like yourself, we have added clear language that explains how this all works. We'd welcome your feedback and hope to serve you - and the nonprofits you support - again in the future.
Filed
I've used donatestock.com several times, generally stock donations. Love it, it simplifies the whole process!!
Filed by Doug H.
Filed
The folks at donatestock.com will handle all the details and made the process pretty painless. Once you set up your account you can always log in and see all your transactions and print them for your tax records. If you have any issues they will respond in a timely manner. I highly recommend them.
Filed by steve L.
Filed
Goingeror mighty,professional
Filed by NJneday A.
