Donna Bella HairReviews on record for donnabellahair.com

I recently had an issue involving the changes made to labeling hair color. Through a lot of confusion, I somehow ended up receiving my order and long story short, finding that the hair color was much too dark. It was a very convoluted situation, and I have to give mad props to the representatives who assisted me. Finding a proper resolution stretched over 2+ days. I was assisted by three different representatives. All three were exceptionally patient, knowledgeable, and helpful . After numerous phone calls, they never gave up on helping me and made sure my issues were resolved. Their dedication, professionalism, and genuine care for their customers are remarkable. Gricelda, was the representative who answered my first phone call. She took down all of the information. When it was necessary to talk with someone else, Vanessa happened to be the representative assisting me. Gricelda must have taken excellent notes because Vanessa was able to read those notes and have a very good idea on what was going on. I find that to be remarkable because looking back, I threw a lot of information at the first girl- all in bits and pieces, and in sporadic order because I kept remembering more detail as I spoke. Somehow, Gricelda was able to take all the information I gave her , create an accurate timeline and note them in the computer. That was so helpful because there is nothing worse than having to tell your story, time and time again, to different people. Vanessa assisted me on the phone more than once. I took up a lot of her time and I found it to be refreshing that every time our conversation was coming to an end she would ask me if there was anything else she could do to assist me, going on to say that if after hanging up, I needed further assistance while completing the steps I needed to complete, to please call her back. Vanessa helped to get me in contact with a team lead named, Shaelah. It was clear to see why this individual was a team lead. Not only did she help to find a resolution to my problem, she educated me on why this problem occurred, politely showing me the roll I played in causing it. It’s important for me to point out that she not only educated me on the change and how to best navigate through it, she educated me on WHY THE CHANGE TOOK PLACE!! that is important to do because when a customer has a negative experience due to changes the company made, many times they will go elsewhere. But if they can understand the reason behind the change, it may encourage them to be patient, learn to navigate around all the newness and continue working with the same company, which is exactly what I plan to do.

Love DonnaBella. Not only if their costumer service excellent, their quality of hair is so good. As well as a wide variety of colors. In my 20 years of doing hair extensions, I've tried a lot that other brands, I always go right back to DonnaBella. They never disappoint

I cannot say enough positive things about Donna Bella Hair and their customer service team. I recently placed an order during a very important milestone in my cosmetology career—my first client appointment after graduating—and I was worried that I had selected the wrong shipping option. When I contacted Donna Bella and explained my situation, their team responded with incredible kindness, compassion, and understanding. They listened to my story about beginning my cosmetology journey with my mother, who has since passed away from cancer, and they genuinely understood how meaningful this moment was for me. Donna Bella went above and beyond by making a one-time exception and sending a replacement order with Priority Overnight shipping at no additional cost. They were transparent that FedEx delivery times can vary, while still doing everything possible to give me the best chance of receiving my products in time. They also kept me informed about the original shipment and provided thoughtful support throughout the process. This was more than just excellent customer service—it felt personal, compassionate, and sincere. Donna Bella has been part of my journey since cosmetology school and my extension certification, and this experience reinforced why I chose them in the first place. Thank you to the entire Donna Bella team for treating me with such care and for helping make my first client experience so special. I am truly grateful and highly recommend Donna Bella Hair.

I have been a customer for over 10 years!!! And I just don’t love the quality of Donna Bella , but the customer service is way beyond a 10 !!! If I ever have any questions or concerns, they are always quick to get back to me and always treat me so well and are quick to help in anyway!! I totally recommend Donna Bella to my friends and family!! 🌺💕DL

The service was very helpful and it was done quickly Very good customer service

Vanessa C. was absolutely amazing! She provided amazing customer service and was so kind, helpful, and easy to work with. She went above and beyond to answer my questions and make sure I had everything I needed. I really appreciate how friendly and caring she was throughout the whole experience. Thank you Vanessa! 😊

Quick and friendly detailed responses from their customer service. Their hair is very nice and lasts a long time tangle free. I'm a long time repeat customer.

Gricelda was SO amazingly helpful. This company is absolutely amazing at resolving, quality, and customer service. I’ve been using extensions for years. I tried another company before using Donna Bella and I can say the quality and customer service doesn’t match theirs. The quality of the hair is fantastic, it lasts longer than the recommended time frame for me (depends on your maintenance) and the length never shortens like most brands do. Will always be a Donna Bella customer!