DTE EnergyReviews on record for dteenergy.com

My experience, I had paid $50.00 last month on a $100 and something bill, new bill came owe $127.36 plus additional $$ owed call to make arrangements on what I can pay., He told me there were two opinions which I wanted to pay at least $60 on my past due bill no he said want work pay $109 or give the banking information to withdraw a payments 5 days later. With all this fraudulent activity 🤔do I look like a clown they are the worst. I think people would pay if they were asked first what will work$$ . I told him that's ok I will figure it out basically in so many words. They not willing to help back in the days yes now...If I could pay pass due I would not call them for arrangements

Called DTE Energy today to inquire about my current billing of $208.00. Once I got through to a customer service rep. (no help at all), I started to inquire as to why my billing was so high? And if DTE had credited my account from back in July, when most of Wayne, Oakland and other counties were out of power for three (3) days? This customer service rep. started to explain to me, that the credit would take up to three (3) billing cycles to show up on my bill. I then begin to ask why so long, if I would be late on my payment, DTE would attack my credit and attempt taking me to court for non-payment! Companies like DTE Energy are full of "S___", every time you turn around their trying to increase your billing and asking for rate hikes! For the past five (5) years or more where I live in Oakland County (Berkley), every time someone sneeze or fard loudly the power goes out and DTE Energy gives fault to tree limbs and or wind damage! But, every time you turn around their asking for rate increases for infrastructure, where is all this money going? How much infrastructure needs to be upgraded, this again makes no sense " in my opinion! "Never Improves Anything", just keep getting richer!

A tree branch is lying on telephone wires. These wires are hanging very low to the ground in my backyard but have not touched the ground. I was told that DTE has 7 days to respond to my situation since I still have power. This is ridiculous, 7 days!! with wires handing low. The wires are connected from the telephone pole to my home not to mention other wires that are connected to my home. Now all I can do is hope that there isn't any storms between now and the 7 days I have to wait.

DTE Energy (or sub contractor) drove into my neighbors drive in a large truck. When backing out, the driver veered off onto my property damaging my lawn and sprinkler lines/heads. The driver did not leave a note on my door to inform me of the damages or how to reach out to DTE for repairs. I filed a complaint online with a request to repair the damage. I have not heard from DTE and will have to pay a company to do the repairs. Perhaps DTE should screen their drivers (and sub contractors) to verify if they have the ability, dexterity, and expertise to handle large trucks backing out of a driveways. DTE Energy should insist their staff (or sub contractors) be transparent with homeowners about damage they cause and also have a policy/procedure in place to follow when they cause damage to property. If I am expected to pay DTE Energy for their services, DTE Energy should be expected to repair and restore damages to property.

Most hated company in the State of Michigan. Price gouging criminals that need to be investigated. Service is bad and more expensive every month

Overall, DTE Energy Company is way below average. Below are my Pluses and Minuses: Pluses: 1) Their website allows you to report a power outage, and they do a good job of letting you know the status of the power outage via email and text. 2) Making payments on their website is very fast. You have the choice of making payments month by month or having recurring payments done. Minuses: 1) They are a monopoly, always constantly trying to get the MPSC to raise rates. Would be nice if there was competition to low rates and improve service. 2) They claim on their website that I would cut my monthly cost $25 a month by choosing their 11 AM to 7 PM peak hour plan, which is BS, because the peak hours have the highest rates. We are retirees and are at home most of the time, so the current plan of 3 PM To 7 PM peak hour plan is less expensive. 3) DTE doesn't offer email or fax communication. They expect you to call and talk to a customer rep. 4) My current bill is $181.68, the highest ever in the 2 1/2 years we lived here. 5) Sometimes DTE will bill for as much as 33 days, like this month, which increases the bill at least 10% over using a 30 day billing period. They do this to pad their profits, in my opinion.

Dte is only in this for how much money to be made..reminds me of greed of America series...white collar greed filling the pockets of the Ceo board body. While the public struggle to pay the rate increases over the last few years, 3yrs and counting, always asking for rate increases..where's the ceiling? My elderly family members taking through the system in order to beg for help already low income..Dte is the real criminal and scrooge! Tree's still sitting in middle of street and can't travel normal because the tree fell during Strom 3 days ago. Government assistance is needed against these unfair thefts from Dte!

Worst energy supplier of all time