Dunkin' DonutsReviews on record for dunkindonuts.com

Every time i go to their plum location something has to go wrong. Today they gave me no straws and little to non cream cheese. if i wanted no cream cheese i would’ve asked for that.. i will not return. this is not my first time having issues… very upsetting.

Dunkin’ Donuts manager was yelling at an employee on 10/18/1026 Sunday in front of customers n employees very unprofessional, you can view cameras if you like . Plus they have roaches . Health department has been notified.

The location specifically that I had a very serious problem at is 9033 S. Tryon St., Charlotte NC. I did a mobile app order and I scheduled it two hours ahead of time. I had to pick it up by 4:20. I put the order in at 1:53 PM. I get there at4:10, order was supposed to be completed by 4:20 PM. there’s no donuts ready and they tell me they didn’t receive my order. They go back-and-forth with me. I literally showed them my email several times and the first person who was very young at the drive-through window. Took a screenshot of my email. I asked for a supervisor, the young guy said there was no supervisor, but they had a lead. I said thank you. Can I speak to the lead. The lead came; she had glasses very low small ponytail, black woman kinda tall, she explained to me that they couldn’t do anything for me that the order just came through and it hadn’t been there until just now; that is really coincidental; that I get there and even in the 10 minutes I’m going back and forth. Gf I’ve minutes later all of a sudden that order came through the machine. I’m not stupid, that mobile order was always there. They had no patrons in the store and they have no patrons in the driveway. They just were not paying attention to the mobile orders and would not take accountability. I asked the second lady if she could write the supervisor’s name on the box of donuts, she paused for about three seconds and then said “yeah!” with a huge attitude. I then asked her what can she can do to compensate the customer for having to wait an extra 10 or 15 minutes when they made a mobile order two hours and 15 minutes prior. She very begrudgingly said, “yeah I can throw a few donuts in there for you!“. That was horrible. She was so rude. I’m sitting there waiting for the donuts and I’m looking away from the drive-through window and I hear my name, “***” really loud, very boisterous, very rude, and aggressive. I looked at the drive-through window and there’s this third person. She’s quite large. Light skinned black girl. Short hair. She’s got her head through the drive-through window and she’s acting very aggressive towards me with her body language and her verbal tone. Out of the blue she says, “we just got the order!“. I showed her my email that it came through at 1:53 and she walked away from me as if I wasn’t even there. I then asked her what her name was and she paused and said “Jessica!!“. I still don’t believe that’s her name. I called corporate & were very responsive. They have the store manager called me and he’s just as bad as the other staff. The staff are used to acting like this because they have supervisors that allow them to act like this, otherwise they would not act like this when the manager is there or when they’re gone. He wanted to redo my order, he didn’t care about what happened. I kept trying to explain to him over the phone and he did not care, he just kept saying “when you wanna come get these donuts, when you wanna come“. I never go back there because for one, I felt threatened when I was there, and I felt like I was gonna have to protect myself in a serious way. Why would I want to go to a place like that again.

Discovered a very good Bagel there !

The service was good.

I WOULD LIKE TO SAY YOU HAVE AN EMPLOYEE THAT WAS RUDE AN EMPLOYEE MADE A MISTAKE ON MAKING MY COFFEE WHEN I WENT TO THE COUNTER TO SAY TO THE EMPLOYEE IT WAS A MISTAKE THE RESPONSE I GOT WAS I CAN READ WELL I HOPE YOU CAN READ I MERELY WAS POINTING OUT THAT IT WAS MADE WRONG WHEN I GOT THAT RESPONSE I WAS SHOCKED I ALMOST SAID WELL I HOPE YOU CAN I HOPE I DONT EVER GET THAT RESPONSE AGAIN OR I WILL COMPLAIN AGAIN!!!!! THIS WAS IN THE HERKIMER NY STORE!!

Dunkin donuts coffee isn't my ideal go to coffee store. The Americans always trust Dunkin. I heard their donuts are frozen and who knows what ingredients they use to make them.

Dunkin Donuts 5410 Patriot Hwy Fredericksburg VA 22407 Ordered through the drive thru an iced coffee and a flatbed toast w/avocado. Went to pay and pick up my order, the young lady handed me my flatbread and I had to wait for my iced coffee. She went to turn around to watch the gentleman make the coffee and slung her hair as she turned. the next thing I knew a bunch of hair came flying into my driver side car window as apparently she was shedding. My biggest question is WHY? I have noticed that hairnets are not being worn in many restaurants. It was absolutely disgusting to have to pick someone’s hair off of the sleeve of my blouse and sling it out the window! I immediately lost my appetite. I didn’t want to embarrass the young lady so I took my items and drove off. But I just couldn’t find myself to eat or drink any of it I was so disgusted. I pulled into the closest gas station and threw out everything and immediately deleted my app! This is something that I should have been done anyway! Customer service and food safety handling is a thing of the past for sure!! Ewww