Dwyer InstrumentsReviews on record for dwyer-inst.com

DwyerOmega. I put in an order in May and was given a 3 week lead time. Today is August 4th and I still have not received the order nor have I received any information on delays or anything at all. I called this company no less than 15 times with no answer at all, no call backs, just sat on hold sometimes 45 minutes waiting to speak to someone. I sent emails that were returned as undelivarable and I sent emails through the contact us page on the website. Not one email was followed up on. I finally got a hold of customer service and was told something about a shortage and they cannot give me an ETA on my order. I was also told I cannot cancel my order. This order was for an install with a customer that was supposed to happen over a month ago. I had to order from another company to make this install happen. I will never order from this company again.

I had used a Dwyer Omega load cell and overloaded it, which was my fault. I sent them the defective unit and they approved a 20% discount for a replacement with the core being returned. It has been months of incredibly poor customer service to the point where I am considering taking my business elsewhere. It has truly been a nightmare to deal with this company. The kicker is I have only been trying to pay them for the last few months. I cannot even get a hold of them to give them money.

Ever since Omega joined Dwyer, it's been bad really bad. Quality is in the toilet, lead times are months at a time...

Dwyer sent me a defective unit. I sent it back long ago and they are dragging their feet on the return. The returns department doesn't take phone calls---you can only leave voicemails that they don't return. Customer support wont deal with returns at all. Terrible experience. Will not buy from them again.

When I sent a defective unit Dwyer would not ever look at it because I had changed the port by using another method of connecting air. The inside parts were defective not the case. They sent the defective units back and charged me 4 times the normal postal cost. i have been buying these products for 50 years but am quited irritated with this action.

Nepotism at its worst... Woke company and shoves the pride agenda in your face

The sensors I bought worked well, although the manuals and IFUs were dated and in a small-enough font that I needed to read the documentation through my phone camera. Their tech support is very good. However their customer support and credit departments are letting them down. I cancelled one order weeks ago, but the charge is still showing on my card statement as pending. I also sent some parts back in February, unused, in the original packaging, AND bought some replacement parts from them, FOR MORE MONEY, but they still haven't issued a refund.

In May 2024 i ordered two PSW-536 sensors. Both arrived quickly - however, both were defective. I sent them back - and in Aug, 2024, i received the received the warranty replacements. 2 different units were returned - 1 Worked (the original was replaced with a different model), 1 did not (the original was replace with the same PSW-536 model). I have contacted them multiple times - but to date - 5 MONTHS LATER - i have not received a replacement unit - nor have i received a reply