DX EngineeringReviews on record for dxengineering.com

I have called and spoken with several folks at DX Engineering in the past and always been very happy with the exchange. It's why I choose them for most ham-related purchases. Today, however, I called with a question about a recent purchase and the rep was very disparaging and rude when I enquired on how best to setup the grounding equipment I purchased. With only a few words out of my mouth, he interrupted me several times. This one person killed my favoritism for DXE. Now they are just another company on the list of places to buy gear.

One of the most unprofessional staffs I’ve ever had to deal with. Getting information wrong on invoices, requesting corrections on invoice sent ,having to go through three or four people over the phone for a simple tasks and dealing with unprofessional attitudes over the phone. These guys are ridiculous. They just lost our account.

I was looking to buy a network analyzer. They had what I wanted, but when I added it to the cart, it said it couldn’t deliver to my address, so I ordered it from Amazon instead (for less) Weird. I live in suburban Houston.

**Broken Promises, Missed Commitments, and Weak Excuses** ⭐ (1 star) I have been a licensed amateur radio operator for over 50 years and a DX Engineering customer for many of those years. I expected better. I placed an order and was explicitly promised a tracking number by a specific evening, with assurance that my order would ship that night. Neither happened. No tracking number. No shipment confirmation. No proactive communication of any kind — despite being told by Tim Duffy (K3LR), a senior figure at the company, that the team was already "in contact" with me and "doing everything possible." They were not. I had to reach out myself to find that out. When pressed, I was essentially told that once an order is in, they have no control over shipping. I find that difficult to accept. Every major vendor has escalation paths, carrier contacts, and the ability to advocate for a customer when a commitment has been missed. "We can't control shipping" is not a resolution — it's a deflection. If you make a promise about a ship date and tracking number, you own that promise regardless of which carrier is involved. What troubles me most is not the delay itself — logistics problems happen — but the gap between what was promised and what was delivered, and the lack of urgency in making it right. I hope DX Engineering takes this seriously. Until demonstrated otherwise, I would strongly advise prospective customers to get all shipping commitments in writing before ordering.

My recent purchase of a DX Commander Venture could have gone smoother. Through no fault of DX Engineering, my purchase was not delivered. My antenna was 'lost' at FedEx (who told me to contact the shipper for options). After a very brief phone call, customer service immediately sent another antenna and took the helm with FedEx on the missing shipment. Their quick response and understanding are what make this organization stand out!! I will buy again from DX Engineering without question.

I recently purchased a compactenna and magnet mount. The site was easy to use and purchase was smooth. Delivery was quick and when I received my purchases, inside was some swag stickers and a nice, magazine style product catalog with pricing. Nice touch. Will be customer for life. Thank you.

Purchased a Icom HF radio from them,It was faulty.Customer service was very poor they did not reply to most of my emails & when they did they blamed me & my shack gear for the problem.After a long wait I sent the radio to Icom service centre who confirmed the issue in writing.Returned the radio to them and after two weeks nothing from them so i esculated to PAYPAL who found in my favour & returned my payment.Very stressful experience & ONE SHOP I WILL NEVER PURCHASE FROM EVER AGAIN.

I recently purchased an Acom 500S and Acom 06AT tuner, as well as 2, FT-991A xcvrs. Ameritron amps, MFJ power supply and many peripherals. I cannot get the new Acom 500S to talk to the 991A. After 3 calls to DX Eng. tech support noone even tried to give me an answer to the problem. If I were Acom, I would question Dx Eng's capability to be a dealer. So far I have talked to Yaesu and DX Eng. 3 times and no solution to the CAT issue. I now have a ticket open with Acom. DX Eng....for all of the money I have spent with you, it is VERY DISAPPOINTING THAT YOU TECH SUPPORT IS NON EXISTENT. TAKE THE MONEY AND RUN!! I've probably spent $20k over the recent years with you and am now seeing you are all about the sales and not about the support to your customers.