Dynamic DNA LabsReviews on record for dynamicdnalabs.com

Reply from Dynamic DNA Labs· May 27, 2025

Thank you for sharing your experience with us!

Reply from Dynamic DNA Labs· May 27, 2025

Your sample was received 2/10/25 and The results were uploaded to your account on 2-28-25. I have reached out via email as well. Please let me know if you are needing further assistance.

Reply from Dynamic DNA Labs· May 29, 2025

Thank you for your feedback, and I’m sorry to hear about your experience. After reviewing your order, I can confirm that your DNA sample was received at our lab on February 11th, 2025, and your report was completed on March 7th, 2025 (the say day this review was left). This time falls within our standard turnaround time of approximately 3 weeks from the date of sample receipt. It’s possible the notification that your results are ready was sent to your spam/junk folder. Please reach out to us at [email protected] so we can make sure you have everything you need. We truly appreciate your purchase and look forward to resolving this for you.

Reply from Dynamic DNA Labs· May 29, 2025

Hello Joe Thank you for reaching out. We sincerely apologize for the delay in response. Our support staff was briefly out of the office, which led to a gap in communication. I’ve looked into your inquires and it does look like a team member was able to get back to you and that your final product was received. We truly appreciate your patience and understanding. If you have any further questions or need anything else please contact us directly by calling 417-319-1047.

Reply from Dynamic DNA Labs· May 29, 2025

Thank you for your honest feedback — we genuinely appreciate you taking the time to share your first impressions. We understand your concern about being asked for a review before receiving your results, and you're absolutely right — the most important part of your experience is the results. We're committed to delivering a high-quality and meaningful report, and we hope you found the final product meets or exceeds your expectations. Please don’t hesitate to reach out if you have any other questions in the meantime.

Reply from Dynamic DNA Labs· May 29, 2025

Hello Kevin, Thank you for your feedback. We received your sample on September 10th, and the results were uploaded to your online portal on September 24th. This aligns perfectly with our standard turnaround time of 3 weeks from the sample's arrival at our lab. You should have received several emails regarding the status of your sample and results. It's possible that these emails ended up in your spam folder, and I sincerely apologize if that occurred. If you haven't logged into your online portal to check your results or if you need help doing so, please let us know! We would be more than happy to review your results with you!

Reply from Dynamic DNA Labs· May 29, 2025

Thank you for you feedback on our Fitness DNA Report!

Reply from Dynamic DNA Labs· May 29, 2025

Hello Jack, I'm very sorry to hear that your experience with us has been disappointing. We truly value your feedback and the opportunity to clarify a few things. At the heart of everything we do is our mission: to promote positive change in people’s lives through advanced and affordable genetic testing services. While we do offer supplements as a complement to your insights, they are optional — not our primary focus. Our main commitment is to providing accurate, meaningful genetic information to empower your health journey. We received your sample on 6/17, and your Nutrition Report was uploaded to your online portal on 7/8 — which is right on track with our standard 3-week turnaround time from when the sample arrives at our lab. Several status update emails should have been sent along the way, but it’s possible they landed in your spam folder — and I sincerely apologize if that caused any confusion. If you haven’t yet logged in to view your results or need any assistance accessing them, we’re here to help! We’d be more than happy to walk through your report with you and ensure you get the clarity and value you deserve.