DYUReviews on record for dyucycle.com

Reply from DYU· Oct 19, 2026

Hi Mark, Thank you for your feedback, and we are glad to hear that you like the look of your new bike! However, we sincerely apologize for the scratch, the missing throttle handle end, the missing gift, and for not receiving our email replies. We want to make this right for you immediately! As we cannot trace your order directly through your profile name, could you please contact us at [email protected] with your Order Number and photos of the affected parts? Our priority support team will immediately arrange to send out the missing parts and gift, as well as offer a solution for the cosmetic scratch. Warm regards, DYU Customer Care Team

Reply from DYU· Oct 19, 2026

Ciao Antonio, Per noi la trasparenza e la qualità dei nostri prodotti sono priorità assolute. Ci dispiace molto leggere della tua esperienza e desideriamo chiarire subito la situazione. DYU non vende assolutamente batterie con specifiche diverse da quelle pubblicizzate. Se hai ricevuto un componente con specifiche errate o se si è verificato un errore di spedizione, vogliamo verificare immediatamente l'accaduto e fornirti una soluzione adeguata. Non riuscendo a risalire al tuo ordine dal nome del profilo, ti chiediamo gentilmente di inviarci un'e-mail a [email protected] indicando il tuo Numero d'ordine e allegando una foto dell'etichetta della batteria. Il nostro team di assistenza prioritario prenderà in carico la tua segnalazione per risolverla nel minor tempo possibile. Cordiali saluti, DYU Customer Care Team

Reply from DYU· Oct 13, 2026

Hi James Moran, Thank you for sharing your feedback regarding order A6388. We sincerely apologize for the unexpected shipping delay and the lack of proactive updates from our delivery partner. We are closely tracking your parcel with the courier to ensure it arrives as safely and quickly as possible. We have also reached out to you via email to make things right for this frustrating experience. Thank you for your patience and understanding. Warm regards, DYU Customer Care Team

Reply from DYU· Oct 10, 2026

Hi Ivory Robinson, We take allegations regarding customer support and refunds very seriously, as we strive to ensure all policies are honored fairly. However, we are unable to locate any order or support ticket under your name in our system. To help us investigate what happened and address your concerns immediately, could you please contact us at [email protected] with your Order Number or purchase details? We have also requested your information through Trustpilot and look forward to assisting you. Warm regards, DYU Customer Care Team

Reply from DYU· Oct 9, 2026

Hi Kei, Thank you for bringing this to our attention. Rider safety is our absolute highest priority, and we are deeply concerned to hear that your bike stopped working again just five days after being serviced. We sincerely apologize for the dangerous situation and distress this caused. This is certainly not the level of reliability or support we hold ourselves to. As we cannot locate an order directly under your profile name, could you please email us at [email protected] with your Order Number and reference your previous repair ticket? Our senior support team will prioritize your request to review your repair history immediately and work directly with you on a safe and permanent solution. Warm regards, DYU Customer Care Team

Reply from DYU· Oct 9, 2026

Hi Claire, Thank you for sharing your feedback, and congratulations on receiving your order (GB3968)! We sincerely apologize for the delay in customer service responses and the inconvenience caused by time zone differences, as well as the lack of timely delivery updates from the courier. We know how important it is to have clear tracking so you can prepare for your bike's arrival. We are actively working with our logistics partners and customer support team to improve response times and delivery notifications for our UK customers. If you ever need assistance with your bike or have any future questions, please feel free to reach out to us at [email protected]. We hope you enjoy riding your new e-bike! Warm regards, DYU Customer Care Team