EazyFaresReviews on record for eazyfares.com

Love the services and miss Gagandeep is so sweet.. she helped me in overall booking process. Thank you..

when something went wrong, the airline and EazyFares redirected you to each other, leaving your family without anyone taking responsibility. Avoid EazyFares — No One Takes Responsibility When Your Trip Goes Wrong I had an extremely disappointing experience with EazyFares and would not recommend using them for international travel, especially when traveling with children. I booked tickets through EazyFares for my wife and our two daughters, ages 8 and 11, traveling from Hyderabad, India to Dallas, USA. Our original confirmed itinerary was HYD → BOM → CDG → DFW. One of the most confusing parts of this booking was that the ticket involved different airline names — the flight could be booked/marketed under one airline but actually operated by another airline. When problems started, this became a nightmare because it was unclear who was actually responsible for helping us. There were flight delays and a major last-minute itinerary change. Instead of the expected Paris-to-Dallas connection, my wife and children were rerouted HYD → BOM → CDG → JFK → DFW, creating an additional connection in New York and making an already long international journey much more difficult. The worst part was trying to get help. When we contacted the airline, we were told that because the ticket was purchased through EazyFares, we needed to contact the travel vendor. When we contacted EazyFares, we were told to contact the airline. So who was actually responsible for helping the passenger? We were essentially sent back and forth between EazyFares and the airlines, while my wife was traveling internationally with two young children and dealing with delays, itinerary changes, airport transfers and baggage issues. At JFK, they also discovered that one of their three checked bags was missing and had been left behind in Paris. This added even more stress after an already exhausting and disrupted journey. I understand that EazyFares does not control airline operations, flight delays or baggage handling. But when you sell an international ticket, customers should be able to expect proper communication and assistance when their booking is disrupted. Instead, our experience was that responsibility kept being passed between the airline and EazyFares. Based on this experience, I would rather book directly on the airline’s official website, even if it costs a little more. At least there is a direct relationship with the airline, and when a booking needs to be changed or something goes wrong, there is less confusion about who is responsible for handling the ticket. A cheaper fare is not worth the stress of being stuck between a travel vendor and multiple airlines when your family is already in the middle of an international journey. I would not use EazyFares again, and I strongly recommend that travelers carefully consider booking directly with the airline instead. One star based on our experience.

Vishal Kumar provided excellent support in helping me find the best flight prices. He was knowledgeable, and explained all the options clearly so I could make the right choice. Thanks to him, I got a great deal and the whole booking process was smooth and stress-free.

I recently had a conversation with Arun. At first, he was polite and helpful. However, after I mentioned that one of my friends (not me) had previously spoken with another agent just to inquire about the price range and did not proceed further, his attitude changed. He seemed offended and started lecturing me about respecting the workplace environment. He said that situations like this create conflicts and continued giving me lessons on how customers should behave. Throughout the conversation, I remained calm and respectful, but I found his behavior unprofessional. This was the worst customer service experience I have had. This is not an appropriate way to speak to customers. If needed, you can review the audio recording of the conversation to verify what was said.

Be careful before booking here. Everything sounds good until there is a problem with your ticket. Support only gives generic replies and the overall experience became very stressful for me.

I’ve used this travel agency several times, but on our most recent booking for a family of four, we ended up paying $1200 more than the airline’s direct price — even though the agency repeatedly assured us there were no extra fees and that we would only be paying the airline’s fare. When you book a single ticket, the difference isn’t very noticeable, but when you’re booking for a family, that hidden markup becomes a big shock. We trusted them for peace of mind, but instead it turned into a frustrating experience. Please be cautious and always verify the fare directly with the airline before booking through this agency. Their “average price” quotes can be very misleading, especially for group bookings.

Arun Thankur helped us get exactly what we needed while securing our travel itinerary from the US to India. He was attentive to our requirements, patient in addressing our questions, and ensured that every detail was handled smoothly. His professionalism and responsiveness made the entire process stress-free. Arun is excellent at assisting customers and remains consistently polite and courteous in his interactions.

Good customer service and prompt response. Keep up the good work.