EcholabsaudioReviews on record for echolabsaudio.com

Stay away from this company. The earbuds were shipped in a soft sided package and as you can guess the goods were crushed and pieces missing. After proving that the package was damaged I was told to ship back at my cost. Not good.

If there was a ZERO I'd use it! My earbuds broke after just a few months using them- thats after they never sent my first pair of earbuds and I had to repeatedly contact them to get the replacement. Then a few months later my earbud stops working! I bought the insurance so they should have replaced them! 34 emails later- NOT an exaggeration and they refuse to respond to my emails. They changed their contact email and address to make it appear they're a different company but they aren't. I send a request through their contact form, I get a response asking me my order number, then they refuse to answer!! I'm reporting them to the Attorney General and whoever else is can think of for FRAUD!! DO NOT BUY THEIR EARBUDS!! They will take your money and they DO NOT stand behind their products! They're fraudsters!

I’m so disappointed in these earbuds and the silence from the company when requesting a refund. The earbuds don’t hold a charge very long, not more than an hour. The directions are pathetically written and not understandable, which there’s no excuse for that now with so many translation and AI apps. This purchase was a complete waste of almost $100 since we purchased two at the time.

These are junk. Average at best sound quality, horrible with heavy bass music. Battery life is less than 2 hours, sometimes less than 1. Not nearly as impressive as the bs ad campaign they have somehow managed to hijack the internet with. Cheap Walmart earbuds will serve you better. Save your money, because you will end up buying something else afterwards if you buy these!

I bought these earbuds because of the raging reviews. What a disappointment the batteries only last 3 hours. I carry my phone on my left hip and an earbud in my right ear won't connect. I have been emailing customer service they blame it on me and don't want to refund my money. To me they seem untrustworthy.

On 10/10/25, I sought to purchase a set of wireless ear buds. I ran across a "Top 10" listing that rated an EchoLabs product as the best. The Top 10 listing showed a price of $49.99. When I got to the EchoLabs site, the price was $54.99. When I purchased the ear buds, there was $5.49 added for "SafeTrak" (to which I had not agreed) and $12.95 for S/H (which was not revealed until the purchase was made). The total charge was $73.43. I wanted those ear buds, so I made the purchase. I paid with my Debit Card; the charge cleared my checking account on 10/14. On 10/14, I received a confirmation with my order # and a tracking #. The confirmation stated that my purchase would be shipped by "Other". The confirmation directed me to a "link below" for tracking. However, there was no link. Since then, I have received vague and complicated tracking instructions. When attempting to follow such instructions, I have had no success tracking. The Trackers do not recognize the order # or the tracking # that Echolabs provided. I keep running into dead ends and/or being asked to change my browser, download apps with which I am unfamiliar, and make various unrelated purchases. My security package is telling me all of this indicates fraud, so I have not followed through on any of it. I have sent emails to the EchoLabs support group (Hawkeye) and to an outfit called CXwow Tracking (to which an EchoLabs email referred me). Neither organization has responded. I have not received the ear buds, and now I am receiving unsolicited pop-ups and emails that provide no "unsubscribe" options.

SCAM alert and Not a US company ! Package comes straight from mainland China. The earbuds and charging case material feels less than toy quality. Really crappy. Sound quality is worst ever, like a seventies long wave radio station. Or worse. Don’t get fooled by the website, the product has no relation whatsoever with the website info. Straight to the wastebasket

I see everyone talking trash about the company yeah their customer service is crap but I got my earbuds so far they work great I like them better than the Bose and motobuds I had but it's just a opinion