Eclio BikeReviews on record for ecliogo.com

I ordered the wrong part and was able to return the part I ordered and get the right part for my bike.

Great customer service

I was given a different plug - CEE 7/16 and I am in the USA. I can't get answers from support.

Bike is nice. Arrived early. It’s kinda slow but faster than a Blk $200 e-bike. My daughter ride along side me. My Bike says 29. My daughter says it’s 13 mph. So the bike kinda slow but it’s fast for an old older person I don’t see a difference in mode 1 23. I love my e-bike overall and the battery were recharged

Excellent so

Order an electric bike. The bike came fairly quickly which was great except it came with the wrong charger. Contacted the company and it took two and a half weeks to get a charger that actually fits the bike. My daughter was finally excited she was going to be able to ride her new bike finally. The new charger wouldn’t charge her battery. Contacted support again with no issue resolved. 600$ for an electric bike that she can’t even ride. I have never been so disappointed especially seeing that disappointment in my daughters eyes.

My Experience with the Team was Incredible! I left a comment about how trying to buy a bicycle for my daughter for her she wanted for her middle school promotion to High school with principal honors and a 4.0 GPA in a well known large corporate retail chain. My Daughter an I were embarrassed and feel we were discriminated against, While posting our story on Facebook, Where team member Oliver from Eclio reached out personally and gave us a human response by saying no one should have to go through that type of experience when buying anything especially a gift. So Oliver went back to his team and shared our horrible story with them and he got back to us with a few options of purchasing one of their E-Bikes. We weren't expecting anything but sympathy, but with the options and the fact we were on a strict budget , They made us a few affordable offers, which we were able to proceed with a purchase of an Eclio E-Bike from one of the options! 😀, We never thought we would be able to afford an e-bike but the humanity of Eclio Team gave us this wonderful opportunity in purchasing a high quality Eclio e-bike. My Daughter is so excited to start High School on her very own Eclio E-bike. First day of riding a local police officer stopped us and helped her with safety precautions like fitting her helmet and adjusting her seat, explaining. her the rules of city ordinance and accessories we need for her safety and safety of others . Bottom line Eclio gave us A Wonderful Opportunity for Transportation for my Daughter for years to come . Thank You Oliver for making this all possible. We would recommend Eclio to Everyone because they have a heart. ❤️ Kindest Regards, Mitchell G.

Package was delivered right on time. No problems so far