EdigitaluniverseReviews on record for edigitaluniverse.com

FAKE COMPANY...!! STEALING YOUR MONEY...!! BUYERS BEWARE...!!! DON'T BUY AT ALL...!!! These guys keep changing names from Primotronics to Best Price Photo to America Camera to AJRichies to eDigitalUniverse & use fake addresses & customer Rep names..!! Just check reviews on BBB website (Better Business Bureau) to find how many complaints against them..!! I bought about $1650 Nikon camera body from them in 2012 ...!! Called them for about 2-3 months.... sometime on hold for more than 40-50 mins, only once they answered to tell that order already shipped from overseas & will receive in 2-3 weeks...!! NOTE : Never give them your real number or if you already gave them your phone number, then try to contact them with another number, otherwise they keep all customer's phone numbers in database & when we called, they check from caller ID & if it matches from their database, they never receives it..!! Never received item, nor they refunded & then closed business & opened with another name... You can't do anything after they closed business as credit card company or bank unable to process your complaints..!! I'm writing this review after 3 1/5 years of my purchase, because i just found out that eDigitalUniverse is the same company as BestPricePhoto...!! Thanks...

Worst online customer service I've ever experienced. Ordered an external flash. They called from a blocked number. I didn't pick up since I didn't know what it was for. They sent me and email saying to call them back to confirm the purchase. Couldn't get through after ~20 min. Luckily they called back after I replied to their email. They called to tell me I ordered the Japanese version (Definitely not specified on their site) and that I needed to pay more to get the English one. This was actually nice (or so I thought) since I wouldn't know what to do with a menu fully in Japanese. The price they gave me was still cheaper than what I've seen out there so I went for it. They charged me on the spot. It's been just about a full month and no package. I called them to inquire about the status. (I believe) The same guy picks up (which was a miracle in itself) so I start explaining the situation. He mumbles something and puts me on hold. I never heard from him again and I will never shop here again either. Cancelled the payment with my credit card company and filed under a fraudulent charge since I can't even get through to cancel with them directly. Sigh.

I received my order about a month after I placed it - due to the product being on backorder. They claimed that they told me the product was backordered, but I don't have any emails to that effect. Also, I had to call them twice to find out what was going on because the aforementioned unreceived email didn't arrive and from my perspective there was zero communication about the backordered status of the order. They were entirely unapologetic about the delay and lacked any iota of empathy for the customer experience. Additionally, most businesses charge for the product once they ship it, not when the order is placed. eDigitalUniverse, however, charged my card when the order was placed, even though it took over three weeks for the product to ship - which is contrary to the way most online businesses, in my experience, operate, and very business centric vs. customer centric. Lastly, the packaging on the product was a padded priority mail envelope mailer, which feels inadequate for a camera. Naturally, the box containing the camera was damaged - and lacked some of the things I expect with a new product, like a manual or warranty information. I don't expect to ever order from this business again.

This is absolutely the worst online shopping experience I've had. I ordered a camera in June '15 and received a confirmation email. That was it, from then onwards I've had no communication from them. They billed me for the camera and never delivered. After calling multiple times and speaking to the same individual (with the thick accent) they said the camera was stuck in customs and could not be delivered. So on July 22 I requested a refund. They sent me an email saying a refund would be issued within 48-72 hours. Today is August 06. No refund to date. Finally I called Discover and reported this transaction as a fraud. Please stay away from these people. They are nothing but scam artists. Oh, and they are extremely rude and hang up on you if you ask questions!

I am about the laziest person in the world. I have never written a review in my entire life, good or bad. But with my experience with EDigital so far, I feel like I must. I purchased a camera July 3rd and was promised to get the product in 5-7 business days. I was promised a tracking number 2 days after making my purchase. 2 weeks pass (still haven't gotten anything) and I call endless times begging for a tracking number and the same individual says to call back another time, and/or they can't find the number, but he assured me it was shipped july 7th. After waiting two weeks and dealing with the same sketchy individual, I called him and said just don't even send it because I know you haven't because I have yet been sent the tracking number because I want to cancel my order. After he laughs at me and mimics me about how I got free delivery and how I shouldn't complain, he said since its been already sent, I cannot cancel now, I can refuse the product and get 100% of my money back. So after waiting 2 weeks and calling this awful company, I finally get a tracking number the next week (3rd week) and get the product and refuse it as told. So I call back to let them know I refused the product and he said I will end up paying a 15% restocking fee. Straight lied to me before. So he called back and said if you'd like we can send it back with a free battery to make me happy and a couple of other things, and we will overnight ship it so it'll reach you in 4 days maximum. I made him promise me over and over that it'll reach that Tuesday when he said it would. its now 4 days past the date he promised endlessly. And when I call back for that individual, they give me the run around and ignore my question and just say to call back tomorrow. I just want my damn camera. I can't wait to call better business bureau Monday, as well as my credit card company to settle this. Bunch of liars who don't follow through with anything.My camera was 810 through them. Brand new with more accessories, it was 750 on ebay. Brand new at best buy its 950. I WISH I BOUGHT IT FROM BEST BUY. The stress and time put into this isn't worth the 140 dollars I saved.

I ordered a camera through this site, which at first glance seemed legitimate enough. However, once I submitted my order, red flags popped up everywhere: I had to call to confirm my order (it's 2015, who does that?!); they tried pushing batteries and SD cards which I clearly did not want or I would have put them in the cart; I was told the camera was a "Chinese import" (never stated anywhere on the web page) and if I wanted the US version, it would be $100 more. Fine. I confirm the order...I wait....and wait...and wait... (no tracking number provided of course), so countless calls, fruitless conversations with rude representatives and false promises later, it FINALLY arrives--22 days after the fact. The camera did not even ship until 2 days ago, what was happening for 20 days? Furthermore, a mystery $16 foreign transaction fee appeared on my bill, not forewarned in any email. Customer service skirted all my questions and were extremely unhelpful. I would send the camera straight back, except that their return policy is "a minimum 15% restocking fee," among many other bullsh** caveats in order to scam you out of your money. The product itself is fine, but my experience with this company was awful-- not worth the price for the anxiety and frustration that lasted 3 weeks. Everything about their process was unacceptable, I would highly discourage anyone use this website. If the price seems too good to be true, it's because it is. Wish I had stuck with a reputable company, all I can do is help others avoid the same experience.

I had exactly the same experience as Jason below, and from what I read I can tell it was not an isolated incidence. I did get my camera approx. five (yes, FIVE) weeks after I ordered it, but my experience was so horrible that I feel it's my obligation to report it. They had a great price on a camera, so I ordered it on their website. The day after they called me to make sure I ordered a battery (WHAT? NO BATTERY?). Of course the price would go up by like $170, and no it was not specified on the webpage. I refused to pay more, and asked that they just ship whatever I paid for. The guy sounded rather annoyed, hardly a sign of good customer service, but he said fine. I was not charged, nothing happened for 7-10 days, until I call and the same person, I think, made it pretty clear that I had to approve the upsell if I wanted to have the camera in a reasonable time. The overall price was comparable to other sellers, though there were others cheaper around, so I gave in and approved. The moment I closed the call, my credit card was charged and I received an invoice etc. (now that's efficient, right?) It's not over. Since the day I was charged, I called about 6-7 times to check on my order, not counting the times that I was put on hold or couldn't reach them. First they mentioned some delay because the camera was being shipped by the producer, not them, but it would arrive "definitely" by July 18. I asked many times to let me have the tracking information, but never received it. Guess why, it wasn't being shipped. In fact, it got shipped later because apparently it was on back-order, I received tracking info and I got the camera on July 27. At least this time the people on the phone were actually nice and seemed to understand my concern.

I was looking for a particular camera lens and had been researching prices on the internet for some time when I noticed that edigitaluniverse had the exact lens I was looking for at about 40% cheaper than the next best price I could find. Fantastic! I order the lens and receive a call the next day telling me that they wanted to "confirm" my order. The representative on the phone starts telling me all about the lens and how great it is (and it is). He then asks what model of camera I will be mounting it on. When I tell him he says "Oh this lens is not for that camera, but I have a better lens for your camera." I listened and he said "I can get you another brand lens for your camera for nearly the same price and it’s a better lens." I was familiar with this alternative lens he spoke of and I also knew that this alternative was not nearly as expensive but still a decent lens. I knew I was not getting a great deal, but I was in a time bind as I'm leaving on a trip and my previous lens had just broke. So I said “sure send me an invoice” for the alternative lens. I receive the invoice and the alternative lens is not the one I had anticipated from our discussion on the phone. It is a much lower end lens that is not close in capability to my original order. The price you ask? About 40% higher than what I could pick this same lens up from one of several Amazon vendors. In the meantime, I receive calls from edigitaluniverse saying my credit card company is rejecting the purchase and that THEY HAVE THIS PROBLEM FREQUENTLY. Out of curiosity I phone my credit card company and they tell me that this vendor triggered a fraudulent charge mechanism and that is why it was rejected. Apparently the credit card companies have caught on to these guys. Today I purchased that same lens I attempted to purchase from edigitaluniverse at a local brick and mortar store and it works fine with my camera body. It was a lot more expensive, but I got what I wanted with no attempts to sell me a lower end product for more money. My advice stay far away from these guys, very shady.