EF Ultimate BreakReviews on record for efultimatebreak.com

My EF trip was truly the best trip of my life! From the flights and transportation to our activities and even our downtime, everything was planned and handled for me, which made the entire experience so easy and stress-free. Our Tour Director was absolutely amazing—so helpful, knowledgeable, and supportive throughout the entire trip. I was able to fully enjoy the experience without worrying about all the little details that normally come with traveling. I’ve only been home for a week, and I’m already looking at where I want to go next. I would absolutely travel with EF again and can’t wait to book my next trip!

From the bags packed to the bags getting unpacked I truly am so happy I picked Ultimate Break for my vacation. So easy and so much fun. I honestly am telling everyone about it. Cannot wait to book another trip in the future.

Ovidiu was an amazing and thoughtful tour director! He went above and beyond expectations. This was frequently commented about by other, more experienced travelers in my group. He was knowledgeable about Romania, and excited to show us all it had to offer! His excitement and caring personality was a comfort being so far from home. He made sure everyone got to places safely, and provided extra resources about important words to know in all languages we came in contact with. He provided some extra surprise stops for us along the way! I would definitely recommend having him as a tour director! Romania was my favorite and BEAUTIFUL! I would have liked to stay in Romania and Budapest longer, with perhaps less time or no time in Serbia.

I have now gone on 3 EF tours and have enjoy all 3 of them. I have never run into any issues with EF, tour directors, or anyone in my groups. The one time my plane was delayed, EF quickly jumped in and rebooked me on a new flight. Could you potentially do these tours cheaper? Most definitely, but you are also paying for the convenience of a tour company handling everything. Anyone uncomfortable traveling alone, worried about booking things in a foreign country, or the safety levels of a country, I would recommend EF to.

I booked a 10-day multi-city trip with EF Ultimate Break ($3,600 total cost, plus $250 for travel insurance), expecting a safe and supportive group travel experience. Instead, my trip was cut short on Day 4 due to a severe hostile environment, a alarming medical emergency, and a complete failure in duty of care. From the start of the tour, I experienced what allegedly felt like persistent targeted harassment and hostility from other travelers in the group. I was subjected to invasive and inappropriate interrogation regarding my religion, prayer habits, ethnicity, citizenship status, personal finances, and lifestyle. Beyond verbal questioning, I experienced an alleged intentional tripping incident, snarky comments mocking my skin tone, and missing personal items from my belongings. They used translation apps to listen in on my personal calls with my family. The hostile environment escalated on Day 3 during a morning outing. Lorena, another traveler, allegedly accessed my phone and played an inappropriate song without my consent. When I realized what was happening, multiple travelers allegedly cornered and screamed at me in public. Rather than de-escalating or mediating, the tour guide Carlos Bozzolan allegedly joined in accusing and shouting at me and cornering me very aggressively. When I attempted to explain back at the bus, he allegedly gaslighted me, claiming he was not taking sides while actively participating in the escalation. This altercation led me to miss a $500 hot air balloon ride I dreamt of. Furthermore, the guide Carlos Bozzolan repeatedly provided EF support with an incorrect phone number for me, forcing my family back home to intervene via WhatsApp so I could reach customer service privately. After this I had to spend a day begging EF to grant me a separate room. Which finally they gave. Worst part, on that first night in my own room, I decided to forgive the travelers and the guide and go to dinner with them. After getting back to the hotel, which btw at the elevator there were travelers waiting for me, then another one was waiting outside my door. I was on FaceTime and all of a sudden, I suffered a catastrophic medical event requiring emergency room hospitalization in Italy. I experienced severe disorientation, uncontrollable shaking, dilated pupils, a racing heart, and an inability to speak or think clearly, despite consuming no substances that would cause such a reaction. It seemed exactly like a drug overdose/roofie. When I finally was able to bring myself to the lobby the receptionist didn’t call anyone and was confused and finally was able to call Carlos. He came and was asking me if the ambulance should be called or should he call a doctor over and over even though I told him from the beginning to please call the ambulance. So because of this it took a while before I actually made it to the ER. Btw from when Carlos came, EF, my sister and I were on 3-way call. On the way to the ER I thought I was dying and was saying my last words and my life was flashing before my eyes. Based on the rapid onset and physical severity, I strongly suspect I may have been allegedly drugged or spiked. The local hospital performed only a basic toxicology screen (which excludes fast-metabolizing substances like GHB or benzodiazepines). When I raised these critical safety concerns, EF representatives dismissed my symptoms as a panic attack, labeled my concerns a "huge accusation," and offered zero assistance in obtaining comprehensive medical testing or protection. EF's handling of this crisis was entirely unacceptable. While suffering a medical crisis abroad, I was left to handle logistics virtually alone while EF representatives attempted to charge me additional fees for room separation and an early return flight home. Out of a $3,600 package for a trip I had to flee on Day 4, I received a total refund of only $600, and medical bills on top of that. It took months of back-and-forth communications to receive even basic correspondence, with no formal apology or acknowledgment of the safety failures that occurred until I begged for it. EF Ultimate Break failed to maintain a safe environment, failed to implement basic protocols for potential traveler spiking or harassment, and failed to support a customer in a medical crisis. I strongly advise prospective travelers to carefully consider these risks before booking. This was May 2025 - Venice, Florence Rome May9-May18th. I flew out May 9th landed May 10th. May 12th morning was the hot air ballon incident. Later that night going into the 13th was the ER/trauma. Flew out 14th morning to go back home. Edit: responding to EF’s comment. You are lying. There are extensive emails with Betsy Nelson and Mike G and several others that Im happy to share with the BBB.

I went on the Portugal Getaway Plus trip this May and it was my first trip with EF. I went with a high school friend and had a fantastic experience. Our tour director was Sofia Silva and she was absolutely the best person ever for this job (plus she's just a great person)! She was caring, attentive to group member needs, knowledgeable, and fun to be around! She seemed to coordinate all ground transportation and flights flawlessly and always communicated with us promptly about daily schedules and what to expect on excursions. She truly felt like a member of the group and the memories from this trip are some of the best of my life! There were about 25 members in my group and everyone was so kind and we all got along and made new friends! I highly recommend booking with EF and traveling with Sofia when you can! I have already booked my next trip with EF for this fall. It's clear EF cares about traveller experience and safety and their hired tour directors really seem to love their jobs!

DO NOT BOOK WITH THIS COMPANY THEY WILL TAKE HUGE AMOUNTS OF YOUR MONEY!!! I can’t tell you how disappointed and frustrated I am with this company. They have taken $800 from me due to cancellation 100 days from my departure which was never discussed with me when I called and cancelled my trip. They make no sense and have all these hidden rules in their terms and conditions that allow them to take huge chunks of money from you. If anything comes up this company will take your money and refuse to give you credit or be in any way understanding. My friend had to cancel her trip as well and only was charged $100 while they have taken $800 because I signed up for automatic payments and she didn’t. THIS COMPANY IS CORRUPT AND WILL LEAVE YOU WITH NOTHING

absolutely amazing experience! This was my 4th trip with EF & honestly the best group & tour director I've ever had, sign up now!