eheat, inc.Reviews on record for eheat.com

Back in May, 2020 I purchased a few 110V plug-in and two 220V hardwired wall mounted eHeat heaters with built-in thermostats from eHeat website. At first they seemed a great alternative to baseboard heaters. Now it's been 6 yrs and one 220V hardwired heater just stopped working which is unacceptable for the price these units are sold for. The warranty is only 3 yrs so this was if I may say a waste of money plus I had to return two unit within the original 3 years warranty for a replacement because of a defect. So just to tell people that are interested in buying these pretty heaters, think twice as I wouldn't recommend them. Yes, the plug-in type are practical and for some reason are more reliable than the hardwired type. So if you can install a hardwired type I would stick to the old baseboard type which will last as long as your house stands.

This heater doesn’t work as advertised. It claims to heat up to 150 sq ft, but in my 8×10 ft room (about 80 sq ft) it never raised the temperature above 54°F and blew heat toward the wall instead of the room. I gave it months to improve—no change. A cheap replacement heater warmed the room immediately. Customer service refused a refund based on the return window despite the product never functioning properly. Highly not recommended.

TERRIBLE COMPANY!!! Their customer service is HORRIBLE. we ordered two heaters and had one installed. It literally fell apart in two days. Parts were quite literally falling out of it. So rather than pay again to have another one installed we just decided to return both. They are trying to charge me shipping for the alleged working product despite them being in the same box and under the same exact label. They won’t take any responsibility that I paid to have a defective one installed and I’m not even asking them to reimburse me for that. They’re fighting me on $18 and it’s not even about the money it’s the principal!!! Plus their customer service team has terrible attitudes. I wrote numerous reviews on their website that won’t get published because they are frauds and so dishonest. Just beware.

I ordered the heater directly from the companies website. When the heater arrived it did not come with the hardware to install. It took two emails and two phone calls to communicate this to their office. I was told on phone and via email I would receive within 7 to 10 days. I ended up purchasing another heater as the hardware arrived a month later. I returned the product and they charged me the cost it took to return. It was their fault why was I charged the fee.

I ordered the heater and contacted my landlord to install it. Unfortunately, they will not allow me to do so. I contacted Envi, and they said, too bad. Nothing we can do as it is outside your 30 day window. Now should I have pre-emptively asked my landlord, probably so. But the heater is still in its box, never opened. It could easily be returned. Their customer service was completely cut and dry and offered zero assistance. I own my own small business and that isn't how business is done. If they need the money that badly, clearly they are hurting, so likely their product isn't great. Good companies accept returns.

I wish I saw these reviews before purchasing any eheat heaters. Three of the heaters started smoking after some years. I purchased three new ones and one came dead on arrival. eheat claims it is working in order to charge me for the return shipping. However, the reviews don't lie. They have such poor craftsmanship and quality control that a good percentage of its heaters leave the factory able to power on but unable to produce heat.

Bottom line up front, POOR QUALITY AND POOR WARRANTY SERVICE. I had to spend my time and over $200.00 out of pocket to fix a problem their QUALITY ASSURANCE should have caught before it left the factory and thier WARRANTY REPAIR SHOP should have found when I sent it back to them. In March of 2023, I purchased an Envi 110v wall mounted heater to replace another Envi heater that was starting to fail after years of use. In October of 2024, I finally got around to installing the new heater, but it did not function properly (IntermittentOperation). I didn't have time to mess with it, so I used a small space heater to get by. Luckily, the 2024 winter was not particularly hard. As winter started to set in this year, I resolved to get the issue addressed. I contacted customer service at eheat, and they were very helpful in assigning an RMA number for warranty work. I spent the money to send it back to eheat, and within a couple of days I was notified they were sending the unit back to me. I called to find out what they had found, and they told me the unit worked fine for them, but they replaced a part that could be the cause of the problem. When I received the heater, I immediately reinstalled it and it had the exact same issue. I called an electrician and when he came out, he found an internal connection on the heater was loose. He tightened that one and checked all the other internal connections, and the unit started working properly.

I have model HW3022T. Purchased in 2020. Heats a small bathroom well. Power button cap broke and was replaced by eheat without cost even after 5 years. This is exemplary customer service.