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The entry for eleglide.com
Eleglide is committed to making sustainable transport accessible to everyone. From our excellent value for money to our premium quality standards, we focus on providing a high-quality, affordable experience that goes beyond simply getting from A to B.
Register summary for eleglide.com (eleglide.com): 650 published reviews, rated 4.0 out of 5 on average.
"Marque" à éviter ABSOLUMENT !
vélo Eleglide T1 acheté en Mai 2023 sur Amazon à 1099€. Il a commencé à montrer des signes de faiblesses d'assistance électrique cet été et il est totalement tombé en panne fin septembre 2026. Impossible de trouver les pièces détachées : contrôleur, ecran.... le site répond rupture de stock sur tout type de pièces détachées. Essai de trouver un contrôleur correspondant sur Amazon. Mais rien n'a marché. Je n'ai plus qu'à la mettre à la poubelle.
Filed by denise
Filed
Fantastic support and great bike!
I am extremely satisfied with Eleglide! Their customer service is top-notch. They helped me quickly and efficiently with an issue regarding my e-bike and sent me a new display. Everything is now working perfectly. I highly recommend this company to everyone! I wish every company cared for its customers this way.
Filed by Bartek K.
Reply from eleglide.com· Oct 14, 2026
Dear Customer,
Thank you so much for taking the time to share such a wonderful review. We are truly delighted to hear that you are satisfied with both your bike and our customer service.
It is great to know that our team was able to assist you quickly and efficiently, and that the replacement display has resolved the issue so that everything is now working perfectly. Your kind words mean a great deal to us and serve as a strong encouragement to our entire team.
Thank you for your recommendation and for your trust in Eleglide. We wish you many enjoyable rides, and should you ever need any further assistance, please do not hesitate to reach out to us.
Happy riding!
Best regards,
[email protected]
Filed
Motore non funziona perché la batteria…
Motore non funziona perché la batteria sembra non funziona...peggiore supporto...non aiuto...dont buy!
ITS a high risk to loose your Money ....they play tricky games to give you no warrenty...
Filed by Antonio e Franca P.
Reply from eleglide.com· Oct 8, 2026
Dear Customer,
Thank you for your message.
After reviewing all of our previous records, we confirmed that on March 25, we received your last email requesting that we delete all of your data from our official website. We completed this as you requested. Since then, we have not received any further feedback from you regarding this product.
Regarding the product issue you mentioned, we consistently asked you to provide a video showing the problem so that we could properly assess and assist you, but you never provided one. Even so, we proactively offered you a return and refund solution at that time, which you chose not to accept. We have not received any recent reports of issues from you since then.
We understand you may be dissatisfied with your experience, but please note that warranty and after-sales handling must be based on specific problem details and necessary evidence. Without basic information, it is difficult for us to investigate and resolve the matter.
If you are currently experiencing any issues with your bike, we are still willing to help. Please contact our support team at any time and provide your order information, a description of the problem, and relevant videos/photos. We will review it as soon as possible and provide an appropriate solution.
Thank you for your understanding and cooperation.
Best regards,
[email protected]
Filed
Very happy with my électricité bike and the after-sales service
Hello, I am a 68-year-old retiree living in a village on the outskirts of a large city in western France. I have owned an Eleglide T1 ST for two and a half years and have covered 5,300 kilometers. I ride it mainly in town but also on easy trails, covering distances of 35 to 45 km for shopping trips, visiting friends, or just going for a ride. I am very satisfied with this e-bike. I handle basic maintenance myself (brake pads, chain cleaning), and I am very happy with the customer service. Whenever I’ve had a question, I received a reply within 24 hours. Recently, a minor battery connection issue was resolved in just a few days by having a new connector sent to me free of charge. Very pleased.
Filed by Didierdc
Reply from eleglide.com· Oct 2, 2026
Dear Customer,
Thank you so much for sharing your experience with us — we truly appreciate your kind and detailed feedback!
We are delighted to hear that you have been enjoying your Eleglide T1 ST for the past two and a half years and have already covered 5,300 kilometers. It is wonderful to know that the bike has been serving you well for your shopping trips, visits to friends, and leisurely rides.
We are also very pleased to hear that you are satisfied with our customer service and that your recent battery connector issue was resolved quickly and free of charge. Your recognition means a great deal to our team.
Thank you for your continued trust in Eleglide. If you ever have any questions or need assistance in the future, please feel free to contact us at any time.
Wishing you many more enjoyable and safe rides ahead!
Best regards,
[email protected]
Filed
Best on the market
I have purchased two electric bikes from Eleglide in the past two years. It has been a pleasure to deal with this company. There is always a prompt reply to any queries, their bikes are top class, great value in the sales and the customer service is second to none. Big shout out to Kaylee especially who has been very understanding with any issues I have had. Top marks from me.
Filed by Jean M.
Reply from eleglide.com· Oct 2, 2026
Dear Customer,
Thank you so much for your wonderful feedback and for your continued support over the past two years! We are truly delighted to hear that you have been pleased with both of your electric bikes and with the service you have received from us.
We sincerely appreciate your trust in Eleglide and your recommendation. If you ever have any questions or need assistance in the future, please do not hesitate to contact us at any time.
Have a nice day and enjoy your rides!
Best regards,
[email protected]
Filed
j'ai commandé un vélo Eleglide depuis…
j'ai commandé un vélo Eleglide depuis maintenant environ deux ans et j'ai eu le besoin de changer les plaquettes de freins.
j'ai contacté par internet le service technique qui m'a adressé gracieusement ma demande dans les 24 heures par envoi postal
Merci à Kaylee
Filed by Martinat J.
Reply from eleglide.com· Oct 2, 2026
Dear Customer,
Thank you so much for your kind feedback! We are delighted to hear that you are satisfied with our technical support service and that your request for the brake pads was handled promptly.
If you have any further questions or need assistance in the future, please feel free to contact us at any time.
Best regards,
[email protected]
Filed
Exceptional after sales team
I found the after sales team very helpful in diagnosing the issue with my T2 e-bike. They send out a replacement pedal sensor at no cost although the bike was out of guarantee.
Filed by George G.
Reply from eleglide.com· Oct 2, 2026
Dear Customer,
Thank you so much for your kind feedback! We are delighted to hear that our after-sales team was able to assist you effectively in diagnosing the issue with your T2 e-bike.
We truly appreciate your recognition, and we are glad that the replacement pedal sensor could be provided as a gesture of goodwill. Your satisfaction means a great deal to us.
If you have any further questions in the future, please feel free to contact us at any time.
Best regards,
[email protected]
Filed
Ottima assistenza
Ottima assistenza, gentilissimi.Consigliato!!!
Filed by Matteo
Reply from eleglide.com· Oct 2, 2026
Dear Customer,
Thank you so much for your kind words and for recommending us! We truly appreciate your support.
If you have any further questions in the future, please feel free to contact us at any time.
Have a nice day!
Best regards,
[email protected]
