EmassagechairReviews on record for emassagechair.com

Customer service reached out same day to let me know that my order was not immediately available, and to offer to upgrade my order at no cost.

My experience with Emassagechair and Heather as the representative was very pleasant. She was knowledgeable of the products and explained what the differences and advantages of the two I was deciding between. I did not feel rushed at any moment on my questions, I also did not feel any pressure to buy products or services involved in this phone call. Heather was a wonderful contact to have spoken to in buying my new massage chair. If you have any massage chair needs it is my helpful opinion to trust and ask for her when deciding on which one to buy.

We received great service from Heather in getting just the right chair, we love it!

After several years of very heavy use by my wife and myself, the ottoman on my AmaMedic chair broke. Multiple screws eventually pulled through the plastic casing and the ottoman basically came apart. Since the chair is still under warranty I contacted Heather at emassagechair.com. I have dealt with Heather on several occasions in the past regarding choosing and purchasing a couple of chairs for myself and my parents and she has always been amazing. This time was no different. She processed the claim and told me I would be contacted by the manufacturer. She explained that emassagechair.com is an independent sales company located in Las Vegas, NV, and they do not personally fulfill warranty claims. Within a couple of days the manufacturer emailed me to say this particular ottoman was out of stock and would need to be manufactured in China and shipped to me. They said it may take two to three months. I got back in touch with Heather and she used her "inside contacts" at the manufacturer to research if there were any alternatives, such as "borrowing" an ottoman from another chair to expedite the process, then replace the ottoman when the new one arrives. I live in the Arizona desert so I didn't expect super fast service from a manufacturer located in Texas but within a few days (yesterday) my new, replacement ottoman arrived and it is perfect! I have had fantastic experiences with emassagechair.com and specifically with Heather. I only know her through my business dealings with her but she has always treated me with patience and kindness as though I were a family member. If you are considering buying a chair online, this is the company you need to deal with. I highly recommend this company, and Heather specifically. She truly cares about her customers.

This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you

Heather was the nicest most helpful person I have ever dealt with in any company. I feel that she is a great asset to your company. Actually everyone I dealt with was very helpful. I wish all company's cared about their customers as much as yours. Thank you for treating me like a person

I got amazingly attentive support from the sales person--without any pressure to buy. She was impressively knowledgeable. Then I got the chair much more quickly than I expected, which was, of course, a treat. The customer service responded when I needed to check a couple of questions, immediately with very specific and helpful feedback. I had a top notch experience with this company.

Second purchase from emassagechair and same great service as the last time. Rhonda and Heather worked hard to provide top-notch, post-sale tracking and follow up during an unexpected shipping delay. Chair arrived perfectly and is an amazing addition to our home.