Trace TravelReviews on record for embarcks.com

Reply from Trace Travel· Jul 15, 2025

Hi Dominique, Thanks for taking the time to share your feedback. We’re sorry to hear about your experience. While it’s true that you signed up under our terms and conditions—which note that we do not issue refunds for users who forget to cancel their subscription—we still wanted to make this right. That’s why our team went ahead and issued you a full refund as a courtesy. We also reached out to you directly to confirm this and ensure everything was resolved. We’re continuously working to improve both our deal offerings and our customer support experience, and your input helps us do that. If you have any other concerns or feedback, feel free to reach out—we’re here to help. – The Trace Travel Team

Reply from Trace Travel· Feb 28, 2025

We’re so sorry for any trouble! If you can provide your name and email, we’d be happy to issue you a full refund and further look into this issue. We also apologize if there was any delay in responding to your email. Let us know, and we’ll get this sorted ASAP!

Reply from Trace Travel· Jan 27, 2025

Hi Michelle, we sincerely apologize for your experience. We've been working hard to improve our customer support to ensure all messages and emails are responded to promptly. If there’s anything we can assist you with now, please don’t hesitate to reach out—we’re here to help! Thank you for your feedback, and we hope to make things right for you. 🙏✈️

Reply from Trace Travel· Jan 27, 2025

Hi Ariel, we sincerely apologize for the inconvenience. It seems you may not have made it through the full cancellation process, but we’ve since provided a full refund and reached out to resolve this for you. Thank you for bringing it to our attention, and we’re committed to improving your experience. 🙏

Reply from Trace Travel· Jan 27, 2025

Hi Yves, we’re sorry to hear about your experience, but it seems there may be some confusion as our service doesn’t involve vehicle rentals. If this is related to Trace, please reach out to our support team so we can look into this and assist you further. Thank you! 🙏

Reply from Trace Travel· Sep 23, 2024

Hey Charley, Thank you for sharing your feedback, and we truly apologize for the experience you’ve had. We offer a 30-day free trial, and like many subscription services, we have a standard cancellation process to ensure users have the chance to confirm their decision before canceling. We’re sorry to hear that you encountered any issues with the process or reaching our team, and we appreciate your input. We always strive to improve our services and communication. If you have any further concerns or need assistance, please feel free to reach out again. Happy travels,