EmericaReviews on record for emerica.com

Reply from Emerica· Oct 21, 2026

Hi Kat, You’re right to be upset, and we’re sorry. You did everything right: you asked before buying, and the answer our team gave you was wrong. That’s on us. Here’s what we’re doing about it: • Full refund on both pairs, shipping included, with a prepaid return label. • We’re reviewing every shoe in our Animal Friendly collection right now. Anything that doesn’t belong there comes out. • We’re adding materials to our product pages, so nobody has to email us to know what they’re buying. Our team will email you today to sort out the refund. You can also reach us directly with your order number. Thanks for calling this out. It makes us better. Eva, Emerica Customer Care

Reply from Emerica· Oct 21, 2026

Too old is a myth. Once a skater, always a skater. Thanks for sticking with us all these years, it means a lot.

Reply from Emerica· Oct 21, 2026

Thanks for the love on the shoes. Fair point on the shirts: wash them cold and hang dry, that keeps the cotton in shape. We’ve passed your note to the apparel team too.

Reply from Emerica· Oct 21, 2026

Tell your son he has excellent taste. Glad they arrived fast. Enjoy them.

Reply from Emerica· Oct 21, 2026

We’ll take that 10/10. Thanks for riding with etnies.

Reply from Emerica· Oct 21, 2026

Board feel is what we build for, so this is good to hear. See you on the next pair.

Reply from Emerica· Oct 21, 2026

Thanks for the kind words, and sorry about the discount. Getting an offer that doesn’t work three times in a row is frustrating. Send your order numbers to our support team and we’ll make it right. We’re also looking into why the code isn’t applying.