EntergyReviews on record for entergy.com

I wish there were an option for zero stars. My experience with Entergy has been absolutely unacceptable. Two years after selling my home and moving out, I was contacted by a collection agency regarding an alleged Entergy balance. The bill in question was dated a full month after I no longer owned or occupied the property. I had paid all of my utility expenses and taken care of my account before moving. What makes this even more unacceptable is that Entergy never contacted me about an outstanding balance. No bill. No phone call. No letter. No warning. Nothing. Instead, they apparently allowed the issue to sit for TWO YEARS and then sent it straight to collections. When I contacted Entergy to explain the situation, including the fact that the charge was dated after I had already sold the house, I was told there was nothing they could do. There was no meaningful attempt to investigate the discrepancy, no accountability, and no willingness to help resolve the situation. How is it reasonable for a company to wait two years to notify a former customer of an alleged debt—especially when the charge is dated after that customer no longer owned the property—and then send it to collections without ever providing notice? This experience has completely destroyed my confidence in Entergy's billing practices and customer service. Customers should not have to discover alleged balances through collection agencies years after closing an account. If you have ANY other option for your utility provider, I would strongly recommend considering it. And if you do use Entergy, document everything, keep every bill, and keep proof that your account was paid and closed. Based on my experience, you may need it.

I’ve been battling with agents on fixing my street light in my subdivision, and I always get the runaround. This has been for 6 months.I got tired and stopped,but something said call back and try again because this light lights up our neighborhood, and without it, it’s pitch black. But I got the best customer service representative here. Her name is Elizabeth Coleman for the Jackson Ms area, and she went over and beyond to help me and explain things and notated my account. If Entergy still doesn’t come out,at least she did everything to help me, and that’s customer service. Thank you, mam. I hope this finds you.

Entergy workers rock!! They QUICKLY got our power back to several areas in Jefferson County, TX after TS Edouard on 9/1. And that was with having to reset poles and removing large trees! They are still working nonstop to get everyone back in service. THANK YOU for what you do!! Also want to say communication all along the way was excellent!! Love the texts and email notifications.

If moving check the zip code to insure that Entergy is not the only electric service provider. They have a monopoly in some areas in Texas and basically charge whatever they want for power. I pay 30% more than others in a 50 mile radius and there is nothing I can do about it since Entergy has a monopoly in my service area.

Worst customer service ever and they dont care about their customers at all!!!All the money we work hard for and give to them ..they dont care because were forced to pay them because their our only utility company.The customer service is just horrific

I gave this company five years before writing this review. If you are a real estate agent selling a house in their areas, (whether in Texas or Arkansas), you might want to tell your new buyers to have back-up power or their lives will be disrupted. It's not a good selling point but it is an honest assessment. I have worked with power company in Oregon. They controlled vast areas including most of Oregon, SW Washington, part of Idaho, vast area of Utah, and small area of Montana. The only time you hear about power outage, storms (major storms) through the western states. I have been with them longer than I live in Entergy territory and we never have these freak outages. I don't even program my clock any more because every week, without fail, they would blink out. Truth is, I have lived in many areas including so called third world countries including Peru, Morocco, Egypt, Vietnam...etc just to name a few. I have never seen worse power company than this one unless you want to compare them to Vietnam under communist regime where they turned off your power every week due to supply chain problem. They make enough money to send out a service technician without your permission to swap out your legacy meter for a smart meter 5 times at my location. The smart technician refused after couple of times. He is one smart dude. FERC should really look at this company and see what they do. If not FERC, DOGE should look at their books and see what they are using the money for instead of serving their customers? Trafficking pizzas or sending their CEO to some exclusive Caribbean Island? Their name should be Duntergy, not Entergy. Maybe they burned duns to produce power for you like some Tibetians.

Over priced electricy; every time a lil weather moves in electricity goes out . I dislike the company very much!

Why is there ALWAYS power outages!!! Like why do I have to pay so much for electricity when it shuts off at least once a week???