Educational Testing ServiceReviews on record for ets.org

ETS took my $280, but getting help has been a nightmare. Take any test you like, but don't give this company your money. My TOEFL appointment disappeared from my account 1 day before the exam, even though I had paid $280 and received order confirmation. I called support and sent multiple emails with my receipt, order confirmation, and screenshots. The representatives could not find my appointment and told me I would not be admitted unless it appeared in my account. Their advice was just to email support and wait. That is exactly what I did. No one responded. I have asked for a free reschedule or a refund. Neither has been provided, and I am still chasing an answer. This is unacceptable customer service. The way my case has been handled makes me feel that ETS simply does not care about its customers, their time, or their money. Once your payment goes through, you are left chasing answers while your exam or plans are put on hold. Problems happen, but leaving a paying customer without meaningful communication or a resolution is unacceptable. I should not have to send email after email just to find out whether I can take the exam I paid for.

I took a test through them and at the end it immediately exited out and canceled my test praxis states they will give you an unofficial score report and give you the chance to cancel the test. I was not given the option . Spoke with multiple people through ETS live representatives were difficult to reach and reason with. They do not want to give me the score or refund me my money. So now I’m forced to purchase another test.

TOEFL Home Edition: over €320 paid and still no substantive response to my complaint My experience with the TOEFL iBT Home Edition has been extremely disappointing, particularly the handling of customer support after the examination. During a timed section, the proctor asked me to move or adjust my computer while the timer continued running, interrupting my concentration. The proctor was courteous, but that does not resolve my concern about the conditions under which I completed the test. Immediately after the examination, I clearly saw two unofficial Reading and Listening scores: 3.5 and 4.5. My final report instead shows 3.5 and 4.0. I understand that initial scores are unofficial; I am asking for verification and an explanation of the change. I also dispute my Writing score of 2.0, which I believe does not reflect the responses I submitted. I am not demanding an automatic score increase: I am asking for a proper, transparent investigation. I reported these concerns by email, provided the identification details requested and sent further follow-ups. As of 15 October 2026, I have still not received a substantive response. After paying more than €320, I find it unacceptable to have to chase customer service simply to establish whether my complaint is being addressed. I ask ETS to investigate my test session, address each concern and explain the available remedies. Based on my experience, I would not recommend this service.

Horrible. Borderline Scam with everything they do. Try to avoid this capitalistic monopoly at all cost!

Absolute scam! Take the IELTS instead! I took the Toefl at home test, because I needed it for an application. Alone the introduction and the fact that you have to show every little crevice of your room is highly irritating. But the way they treat you as a customer is horrendous. Two days after having taken the test, I get a notification that my test results will be delayed due to inconsistencies. After inquiring, what this is supposed to mean, I get the response that my results will be cancelled and that this decision is final. To this day, I have not received an explanation on why my results were cancelled. As a result, I took the IELTS, because I was not willing to spend the same amount of money again on this scamy test. Within a day I got the results and everything went smothely. If you have to take an english test, do not take the Toefl, because what this company is doing is absolutely ludicrous!

I booked the TOEFL iBT Home Edition test and installed the required TOEFL Test App weeks in advance. The app simply never worked - it either wouldn't launch at all or got stuck on an "updating" message. I tried everything: restarting my computer, running as Administrator, disabling firewall/antivirus, enabling TLS 1.2, and reinstalling the app multiple times. Nothing helped. I contacted support before my test date and provided screenshots and a detailed description of the issue. Instead of real help, I got a string of generic, copy-pasted responses: "try a different device" (I only own one laptop), requests to resend the exact same account information I had already provided multiple times, and one email that was addressed to a completely different person. I eventually arranged a live remote session where an ETS support agent tried to install and launch the app directly on my computer via remote access. Even they couldn't get it to work. This should have made it obvious the problem was on ETS's end, not mine. Despite this, ETS refused a refund and only offered a free makeup test valid for one year - which was useless to me, since I needed the score for a job application with a deadline that had already passed by the time this was resolved. To make things worse, I then got sick with a fever right before my rescheduled test date. Getting a simple reschedule approved required jumping through hoops: first they claimed they had no account information (despite me sending it repeatedly), then they demanded a medical certificate with a full diagnosis, official letterhead, signature, stamp, and an English translation - none of which is standard for a routine doctor's note in Germany. Weeks later, I'm still going back and forth with support, repeating the same information over and over, with no clear resolution and no refund. This whole experience has felt less like customer support and more like an obstacle course designed to wear people down. Given how many similar reviews I've now read here, I don't think this was a one-off. If you have any alternative (e.g. IELTS), I would seriously consider it before relying on ETS/TOEFL Home Edition.

My experience with ETS and their remote proctoring service was completely traumatic, abusive, and fraudulent. During my TOEFL appointment, I experienced technical difficulties through no fault of my own. When I asked the proctors for assistance, both operators treated me with extreme hostility, intimidation, and psychological violence. My experience with ETS and their remote proctoring service was completely traumatic, abusive, and fraudulent. During my TOEFL appointment, I experienced technical difficulties through no fault of my own. When I asked the proctors for assistance, both operators treated me with extreme hostility, intimidation, and psychological violence. Now, to make matters worse, ETS claims that I cancelled my scores, which is a complete lie. I never requested a cancellation; this is a fraudulent excuse used by your system to cover up your staff's misconduct and keep my money. This case is already formally documented under criminal and consumer protection investigations in Mexico (FGR, FGJ-CDMX, and Profeco). I demand an immediate full refund and a correction of my exam status. Do not ignore this.

Extremely disappointing experience with TOEFL. Their company made an error in the applicant’s last name, and despite this being their mistake, no one has been able to correct it or take responsibility. We contacted customer support multiple times and received only automated, generic, and completely unhelpful responses. We also called repeatedly, and no one seemed to know how to resolve the issue. This is unacceptable, especially when dealing with official examination documents and a time-sensitive situation. If TOEFL makes a mistake, they should have a clear process to fix it and provide real assistance. Very poor customer service and an extremely frustrating experience. I would NOT recommend TOEFL.