Everly Life Insurance CompanyReviews on record for everlylife.com

My 91 yr old mom and I have had the worse customer service experience ever. My father passed and all we need to do is transfer ownership to my mother, she is the POA. We faxed everything they said to, including the death certificate. Then they called and said they need the death certificate. I resent by email with receipt and proof of the fax with the documents. So after talking with 3 people that barely speak English , he said that it can’t be emailed. So we finally got confirmation, then they sent a letter stating that my deceased father is the policy holder ( he’s dead) and my mother is the POA. Once again I have to get on the phone with someone I can barely understand, explained the situation for the 10th time, and said they’d call back, but never did. First of all this is the USA and the primary language Is English , that’s who we need to be speaking with so we can understand one another.

Have not heard from anyone with a welcoming or any type of information regarding anything.

Easy to work with!

Frankie was excellent! Thank you

Good customer service. Easy website navigation

Great sales and service experiences

After getting everything in order, where i missed a payment last November I’ve decided to stay on with Everly life. I spoke with someone who was really understanding about my situation and very much helpful. Plus helped me get my insurance straightened out and back up running

Do not use this insurance company. My mother submitted a letter in Mid November 2025 requesting to surrender the policy. She also requested to have her address changed to her new address. They changed the address but did not comply with the requested surrender of life insurance policy. Called them back in Mid December. She finally received another letter in January 2026. The letter said she needed to submit a form they sent to be signed and notarized and returned to them. She signed the form and had it notarized at a cost of $55. And sent it back. They were also requesting for her to continue to pay premiums for December and January of $53.78. And threatening her that they will not pay the claim if she didn't continue to pay the premiums. Mid February she still did not receive the cash value of her policy. We called Mid February. The person we spoke to said she failed to put a date on one line. Note the form had 3 places to write in the same date which were filled in. We filled in the date and sent the forms back again via email as directed to customer service. Then called back to make sure they received it. They apparently have a review group process that it has to go through. It is now April 6, 2026. She has still never received the money. She received 3 letters from them. Now requesting payment for January, February, and now March payment of premiums. And one letter dated 3/25/26 stating the face value of her policy is now reduced to $1,430.77. It has been converted to its non-forfeiture option. This company preys on elderly people and will do everything to delay payment so they don't have to pay out! I have contacted the California insurance commissioner to complain about this company. Winona Barreto for Winona Hansen