Excalibur HotelReviews on record for excalibur.com

Very Disappointed With Excalibur’s Cancellation Policy I am extremely disappointed with the Excalibur Hotel & Casino and the way they handled my cancellation. Unfortunately, I became ill and had to cancel my upcoming trip to Las Vegas several days before my scheduled arrival. Despite the circumstances and the advance notice, Excalibur would not waive the cancellation charge and still charged me a cancellation fee. I understand that hotels have cancellation policies, but I believe there should be some reasonable flexibility when a guest has to cancel because of illness, particularly when the hotel is given several days’ notice. I was not canceling at the last minute or simply changing my mind—I was unable to make the trip because I was sick. I found their response unfair and unreasonable, and it has left me with a very negative impression of Excalibur and its customer service. Based on this experience, I would not recommend the Excalibur Hotel & Casino, and I would be very reluctant to book a future stay there.

Minus 10 stars!!!Dont go to Tournament of the Kings at Excalibur! We were married at Excalibur 25yrs ago and took our family to the tournament afterwards and it was wonderful. My husband and I went to Vegas this week to celebrate our 25th anniversary and thought it would be fun to go to it again since that is where it all started.we paid $80 each to be in the front row. The new show is awful!! They send a wizard and Jester out for 15 minutes running around while dinner is being served. The dinner came and it was disgusting. Soggy corn on the cob and potatoes, the chicken was greasy and just looked like you would get food poisoning. When the horses came out most were old and looked tired, many of the knights were quite aged as well. We are not people whoever get up and leave for something we paid for but when they started meeting at a roundtable in the middle of the arena, we decided to get up and leave. So disappointed!

Avoid if traveling for business – Financial Liability I am extremely disappointed with the lack of professionalism here. The staff failed to issue an EU-compliant invoice during my stay for CES, and after waiting 30 minutes, I had to leave for the airport without a resolution. This error has caused documented economic damage to my company, yet the hotel refuses to respond to any of my emails to correct the mistake. Their "service" is non-existent once they have your money. Business travelers: beware.

Stayed for a week and had a great time here. We had no major issues staying here. Maybe the beds were a bit on the smaller seize for double beds, but they were decent. The room was facing the courtyard but then again we went relatively cheap as it was our first time in vegas. Food court is expensive. But we kinda expected that. Otherwise we had a great time visiting the hotel.

first off the hotel smells and looks musty, got into the room and an aroma of piss hits you at the door frame. The carpet looked like it hadn't been cleaned in weeks. Then to top it off after showers im assuming the towels or water left my whole family in rashes, inching for hours upon hours. I am disgusted and itchy.

This hotel is poor. The bedrooms are dated and are depressing. There is a major reefurbishment going on and the noise in our room on 11th floor was unbearable at times. Drilling at 6.45am and hammering that continued through the day. We were offered a room change the day before we were due to come home, even though we complained 3 times. The smell of weed in corridors and out by the pool is excessive. People are openly smoking it outside the doors. The hotel staff are walking on egg shells for their jobs and at times very rude. They fail to tell the truth about conversations that were held. We fond Jennifer, one of the supervisors aand Oniver at the pool to be very helpful, but this service was inconsistent. No tea or coffee facilities or fridges in rooms. Everything in hotel so expensive. The pool area makes a charge to sit in adult area, this varys from day to day and seems to be made by management on an ad-hoc basis ranging from $35 to $130 for same beds. Resort fee is $45 dollars per day plus $6 tax. This is a joke. You get nothing for it that you need. On the whole this property has poor customer service, staff who are afraid and is a nasty experience.

I am coming to hotel: water not working properly, I go out asked to fix, they fixed and left mess in the shower. 2nd: room is crazy dark 3rd: bed is very old, and mattress not comfortable.

So lets get it straight the days of customer service are well and truly in the past. It's now how much can we rip customers off for and then ask them for a tip for the pleasure. Have just returned from a stay with the Excalibur with my family but will never return. The hotel was experiencing some maintenance issues which resulted in a strong sewage smell as soon as you exited the hotel. This included the pool area and when it is 113 degrees you can imagine the stench. Tried to complain to reception how the could charge a resort fee for use of amenities when the pool was unusable. She literally shrugged her shoulder and said she would send me a survey to fill in !. The pool area is not useable until these issues have been fixed so please check before you book! The hotel is old and has been left behind the times. The staff are only interested in what tips they can get, bell boy failed to acknowledge me when gave him a tip when I had loaded my own bags. When I questioned it his reply was " am I supposed to say thank you for a $10 tip?".