Express PassportReviews on record for expresspassport.com

This company is a complete scam! Started my process in June here it is almost December and I have not received anything at all from them.. yet they had no issue taking my money! Avoid this company if you want anything to actually be done.. they also won’t refund you! If giving a zero stars was an option that would be my choice.

This shipping company consistently loses packages and doesn't attempt to resolve the issue. In the 6 months alone, they've lost 3 of my packages and when I reached out to them they provided generic responses without a care that they lost the package. I will NEVER use them again. I'd rather pay the cost of Fedex then use this unprofessional and incompetent company ever again.

Poor service, does not return calls, and when you call listed number the only way to can get to a real person is by selecting new app. Keeps sending form letters which does not related to real issue plus rejected my photo which when I went to gov they accepted. After loosing my patience they sent back paperwork and gov check but of course kept application fee which lost plus multiple FedEx and photo fee. I definitely would not recommend this service.

Fantastic and highly recommend! Helpful from the first call I made asking for help to get a replacement passport urgently so I didn't miss my holiday. They've been in business for many years so know all the right people to contact. Also replied swiftly and kept in touch at every step of the way so I didn't worry.

I’m only giving a five star because ima bout to use the service , but I just want confirmation if I’m actually going to revive my passport in 3days with the (3day shipping process) someone confirm to me that this site can be trusted and that I can move on with my passport I have a flight on the 22nd getting ready to be booked.

OMG!! I wrote a review back on August 16, 2021, it was title "So Far so Good"...well, now I am rating a FIVE plus FIVE!! That's right, Express Passport gets a top 10 from me!! Update: I purchased the expedited service on July 21st, my travel plans are for September 7th, I received my passport on August 28th!! Just in time to board my flight, This company is GREAT!! For all those who said this company was a scam that is a lie and obviously, you all misunderstood the process which caused you all not to follow detailed instructions...just saying, 🤷🏽‍♀️ This process is very detailed so I suggest FOLLOW instructions. A quick tip: if you all are traveling within the next month, please make sure you purchase the 2-week expedited service for $599.00. I purchased the 4 to 6-week turnaround, you may not be as lucky. Expedited service is now a 6 to 12-week turnaround time due to COVID cases rising again. (If you are wanting the 4-6 week expedited service get a 2-week expedited service instead). Now that I have given you a tip, back to writing my review. This company has my full trust and they delivered the quality of service I greatly appreciate and respect. I got my passport!! I hope you all have happy travels and remember to mask up and stay safe. Thank you to the amazing staff at Express Passport!! 😊

Seriously a 10/10!!! This company got me my passport in 6 weeks just in time for my honeymoon! So thankful that I came across their site, they saved me so much stress! So worth the money! The process is easy and it was so simple to track the progress of my passport !!! I highly recommend this service!

I submitted a passport application through this service on 7/6. I was supposed to have my passport in hand by now. I have three open inquiry tickets and no responses. I am travelling on 8/23. I must cancel by 8/9 if I have no passport in hand. Not satisfied at all with the lack of response. If EP wants to respond to me my application # is GW-4621E9509.