Extra Mile VanlinesReviews on record for extramilevanlines.com

Hi BBB so i am freelance mover and i replied to a craigslist ad needing movers and the guy identified as "omar" told me to come and said it would be a 3 hour minimum. Well upon arrival it was up steep gravel driveway in the country and my car was having a hard time making it up so i parked at bottom of hill and just walked up. Upon beginning the job omar showed me to the beers and wine and shots he said we could help ourselves to. We worked til 2 am. Working well and taking loads back n forth from house to semi where items were to be loaded.. while i was waiting for omar to figure out with truck driver i fell asleep to wake up to omar asleep so i try to wake him about 5-6 am.. he tells me we will get going in a few hours and let him sleep a bit so i do. We get at it around 8 am. I had to go find a bathroom and other guy that was arguing with omar a lot seemed upset and left before i got back. The other guy that was there day before left before i got back from taking a load and now i believe it is cause he knew he wasn't getting paid. I load the rest of the stuff with omar and he almost runs the ducati bike into my car while taking his hand off the clutch.. some bikers come by and ride the bikes in the truck for us (idk how it would have gotten done otherwise) omar tells me to meet him at a sushi restaurant and never returned texts when i told him i arrived like he asked. I told them cash app was my payment method and i never recieved payment for 19 hours of grueling dangerous work and a horrible enviornment. Omar also gave me a number to contact about payment and guy acted clueless. Customer is aware and feels bad but nothing he can do. These people must be stopped. They are some of the biggest crooks i have ever encountered! Shame on extra mile! I have placed the screenshot of my conversation with the driver and person who was supposed to pay me in order. Thank you.

No transparency and many hidden fees. Extra Mile Vanlines tried to hold my belongings hostage if I didn't agree to the extra fees despite promising a flat moving fee.

Would not recommend this company. Seems like Extramile is a shell company that bids out your job to third party movers. The two guys that moved our stuff seemed to be picking up odd jobs on the side, they were rough with our stuff, broke one of our dresser legs; it was all around not good. Don’t even get me started on pricing. Starts at a reasonable level until they come to actually move the stuff, then the price increases like 4 times.

Actually ZERO stars!! A scam from the first call!! Matthew Clark is so friendly and then you never hear from him again!! DO NOT use this company! We were give a quote and a scheduled day for moving …when they got there ( four days later) the price OVER doubled !!! Very unfair, dishonest, people!!

My experience mirrored the other poor reviews. I was quoted a low price 2 1/2 months before my move and 2 days before the move, Taylor called to do a video walk through. I agreed to an increase in the fee (I did have more than I originally had estimated) and paid additional deposit. She assured me the price would not increase again and to call her if movers tried to increase the fee. However, by the time the movers decided to increase the fee; they tried for $6000, got it "down" to $4000, they had half of my belongings on the truck and would not let me remove them (extortion), it was 8:30 PM and Taylor was nowhere to be found. The movers did a video walk through when they arrived at 4pm (!!!), but did not raise the fee increase issue, until they were in the position of power. I beleive they started the job late (they were scheduled to arrive 12-4pm), so I would be too tired to fight back when extorted for more money. Extra Mile also promised 3/4 people, then 3, but only 2 showed up; one doing most of the work. Price doubled to $4850, originally $2760 (after the increase I agreed to). Move started at 5:30PM, by the time the driver left to get packing blankets (unprepared), stopped for 1 hour at 8:30-9:30 pm while I "negotiated" the fee with their dispatcher and finally left for a 3 hour drive to my new home at 11:30 PM. Off loading began at 3 AM and contined to 6AM. An awful all day and night experience ending in extortion. Extra Mile used a shoddy company (Secure Movers, with a questionable DOT number) who just changed their name 5 months ago. They are all in violation of DOT laws and extort their customers. DO NOT USE THIS COMPANY!

HUGE SCAM! They called with an amazing price. I asked the sales person, Scott, several times, if his estimates were off (he suggested the truck size, amount of boxes and everything else in regards to our move) what would happen. He said it is never a major increase and someone would call in 24 hours to go over every item and assure we had the right pricing. I get a call in 2 hours, they say everything is booked and we will go over every item before the move and not to worry. I again asked what happens if the number of boxes is completely off? Nothing, we are straightforward pricing. TWO DAYS BEFORE THE MOVE: Taylor calls, via video, and wants to see every item we are moving, every single detail. She more than triples the price, and says there is nothing she can do. I ask for a refund, she says she can't because we had to cancel within in 48 hours of booking. She refuses to acknowledge her company outright lied. I ask for someone above her to get my refund back, she won't get me anyone. She can't give me a coherent answer on why she is more than tripling the price. THIS IS THE WORST COMPANY I HAVE EVER ENCOUNTERED. STAY FAR FAR AWAY! Staff are terrible, price is an outright lie, and I don't know how anyone who works for this company sleeps at night knowing what they are doing to families on a daily basis.

These guys are straight SCAM artist. They just switch names to Fast Vanlines. Make sure you floor them with reviews to expose them. Their U.S.D.O.T No: 4381470. Same Scam new name. The DOT number is the same.

This was an extremely disappointing experience from start to finish. The final cost of the move ended up being almost double the original quote, which felt very misleading and frustrating. A quote should be reasonably close to the final price, not something that suddenly jumps to nearly twice the amount. On top of the pricing issue, the behavior from both the owner and one of the employees was completely unacceptable. They were rude, hostile, and very unprofessional when questions or concerns were raised. Instead of trying to help resolve the situation, the interaction quickly became uncomfortable and confrontational. Moving is already stressful, and hiring professionals is supposed to make the process easier. Unfortunately, the lack of professionalism, poor communication, and the aggressive attitude from the owner and staff made the situation much worse. Between the inaccurate quote, the way customers are treated, and the overall experience, I would strongly recommend people look for a different moving company. I would never use this moving company again! Also if you do more research on this moving company you will see multiple negative reviews! Do not go through this company and their false quotes!